Title: Matheus Martins's Replies | WordPress.org --- # Matheus Martins [ ](https://wordpress.org/support/users/matheusfd/) * [Profile](https://wordpress.org/support/users/matheusfd/) * [Topics Started](https://wordpress.org/support/users/matheusfd/topics/) * [Replies Created](https://wordpress.org/support/users/matheusfd/replies/) * [Reviews Written](https://wordpress.org/support/users/matheusfd/reviews/) * [Topics Replied To](https://wordpress.org/support/users/matheusfd/replied-to/) * [Engagements](https://wordpress.org/support/users/matheusfd/engagements/) * [Favorites](https://wordpress.org/support/users/matheusfd/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 1,684 total) 1 [2](https://wordpress.org/support/users/matheusfd/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/matheusfd/replies/page/3/?output_format=md)… [111](https://wordpress.org/support/users/matheusfd/replies/page/111/?output_format=md) [112](https://wordpress.org/support/users/matheusfd/replies/page/112/?output_format=md) [113](https://wordpress.org/support/users/matheusfd/replies/page/113/?output_format=md) [→](https://wordpress.org/support/users/matheusfd/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Great support](https://wordpress.org/support/topic/great-support-6604/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/great-support-6604/#post-18892245) * Hi, [@apra2021](https://wordpress.org/support/users/apra2021/). * Thank you for your feedback. We’re glad the team could respond quickly and get the issue on your website resolved. We appreciate you taking the time to share your experience. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Helpful without the hassle](https://wordpress.org/support/topic/helpful-without-the-hassle/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/helpful-without-the-hassle/#post-18892242) * Hi, [@crisascunce](https://wordpress.org/support/users/crisascunce/). * Thank you for sharing this. We’re glad the team could be there for you when it mattered most and provide quick, hassle free support. We truly appreciate your kind words and your trust. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Totally worth it](https://wordpress.org/support/topic/totally-worth-it-13/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/totally-worth-it-13/#post-18892240) * Hi, [@erikvillasenor](https://wordpress.org/support/users/erikvillasenor/). * Thank you for the kind words. We’re glad the team could provide support that made it worthwhile for you. We truly appreciate you taking the time to share your * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Great plugin and fantastic support](https://wordpress.org/support/topic/great-plugin-and-fantastic-support-121/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/great-plugin-and-fantastic-support-121/#post-18890294) * Hi, [@gmzephi](https://wordpress.org/support/users/gmzephi/). * Thank you for sharing your experience. We’re glad to hear the plugin has been reliable across your client sites and that the features have been a good fit. It also means a lot to know the team has been responsive, thorough, and communicative whenever you’ve needed support. We truly appreciate you taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Great support](https://wordpress.org/support/topic/great-support-6574/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/great-support-6574/#post-18866912) * Hi, [@jms1017](https://wordpress.org/support/users/jms1017/). * Thank you for your feedback. We’re glad the team could stick with the issue through to completion and get everything resolved. We appreciate you taking the time to share your experience. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Customer Service](https://wordpress.org/support/topic/customer-service-44/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/customer-service-44/#post-18866910) * Hi, [@carlamurray](https://wordpress.org/support/users/carlamurray/). * Thank you for sharing this. We’re glad the team could provide patient, thorough support and follow through until everything was fully resolved. We truly appreciate your kind words and taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Great support on a solid plugin](https://wordpress.org/support/topic/great-support-on-a-solid-plugin/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/great-support-on-a-solid-plugin/#post-18866909) * Hi, [@cwm1949](https://wordpress.org/support/users/cwm1949/). * Thank you for sharing your experience. We’re glad the team could support you across both sites and help the plugin work just as you expected. We truly appreciate you taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Givewp support – Excellent](https://wordpress.org/support/topic/givewp-support-excellent/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/givewp-support-excellent/#post-18866907) * Hi, [@dalejcullen](https://wordpress.org/support/users/dalejcullen/). * Thank you for sharing your experience. We’re glad the team could support you with setup, shortcodes, and working with Avada to make everything run smoothly. It’s great to hear the platform is working well for you. We truly appreciate you taking the time to leave this feedback. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Disconnect GiveWP from Stripe / Platform controls for connected accounts](https://wordpress.org/support/topic/disconnect-givewp-from-stripe-platform-controls-for-connected-accounts/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/disconnect-givewp-from-stripe-platform-controls-for-connected-accounts/#post-18856522) * Hi, [@brendymullan](https://wordpress.org/support/users/brendymullan/). * I’m Matheus, the Support Supervisor for GiveWP. Ginger looped me in on the issues you are having with Give and Stripe. I’ve reviewed this ticket thoroughly, and I’d like to weigh in here. * I understand the goal is to fully remove Give from the Stripe account and start fresh. However, that action cannot be performed from the back end. * As Ginger mentioned, it can be confirmed that the account has already been disconnected within GiveWP. * If a full reset is still required, the best next step is to reach out through the contact page: [https://givewp.com/contact-us](https://givewp.com/contact-us) In the **Subject of Your Inquiry** field, select **“I am responding to a request to contact you”** and reference this ticket. * That will allow the appropriate teams, including Stripe if needed, to review the request and confirm whether any additional disconnection steps are possible, even though the integration is already disconnected on GiveWP’s side. * Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Good support](https://wordpress.org/support/topic/good-support-881/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 months ago](https://wordpress.org/support/topic/good-support-881/#post-18845245) * Hi, [@toondg](https://wordpress.org/support/users/toondg/). * Thank you for sharing your experience. We’re glad the team could provide a quick response and a solution that helped you achieve the customization you needed. We appreciate you taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Amazing Support!!!](https://wordpress.org/support/topic/amazing-support-1043/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 months ago](https://wordpress.org/support/topic/amazing-support-1043/#post-18845241) * Hi, [@catalystdesign](https://wordpress.org/support/users/catalystdesign/). * Thank you for the kind words. We’re glad the team could help quickly and provide a friendly experience. We truly appreciate you taking the time to share your feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] plugin glitch](https://wordpress.org/support/topic/plugin-glitch-5/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-glitch-5/#post-18827177) * Hi, [@tmayobre](https://wordpress.org/support/users/tmayobre/). * Thank you for sharing your experience. We’re glad the team could provide clear directions and helpful videos to make the process easier. We truly appreciate your kind words and you taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Outstanding customer service](https://wordpress.org/support/topic/outstanding-customer-service-52/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [3 months, 1 week ago](https://wordpress.org/support/topic/outstanding-customer-service-52/#post-18809860) * Hi, [@allianceofficial](https://wordpress.org/support/users/allianceofficial/). * Thank you for your kind words. We’re glad the team could resolve your issue quickly and professionally. We truly appreciate you taking the time to share your experience. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] GiveWP Support First Rate](https://wordpress.org/support/topic/givewp-support-first-rate/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/givewp-support-first-rate/#post-18796267) * Hi, [@audrey-clement](https://wordpress.org/support/users/audrey-clement/). * Thank you for sharing this. We’re glad the solution worked well and that it improved the donate page, especially on mobile. It’s great to hear the update made a real difference. * We appreciate you taking the time to leave this feedback. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Couldn’t open campaigns – But Ginger Help Resolved It!](https://wordpress.org/support/topic/couldnt-open-campaigns-but-ginger-help-resolved-it/) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/couldnt-open-campaigns-but-ginger-help-resolved-it/#post-18796266) * Hi, [@kennethbs005](https://wordpress.org/support/users/kennethbs005/). * Thank you so much for sharing this. We’re really glad the team could go the extra mile with clear guidance and make the issue easy to understand and resolve. It means a lot to hear this was one of your best support experiences. * We truly appreciate the kind words and your trust. 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