Title: majorhern's Replies | WordPress.org --- # majorhern [ ](https://wordpress.org/support/users/majorhern/) * [Profile](https://wordpress.org/support/users/majorhern/) * [Topics Started](https://wordpress.org/support/users/majorhern/topics/) * [Replies Created](https://wordpress.org/support/users/majorhern/replies/) * [Reviews Written](https://wordpress.org/support/users/majorhern/reviews/) * [Topics Replied To](https://wordpress.org/support/users/majorhern/replied-to/) * [Engagements](https://wordpress.org/support/users/majorhern/engagements/) * [Favorites](https://wordpress.org/support/users/majorhern/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13730034) * The permissions for that folder are set to 755 by default. I did not have to change anything. The download does not work. It should be working from the WordPress Plugin – it does so in my other subdomains. I finally downloaded it from the folder with the download funtion provided by cPanel – use of FTP was not necessary. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13725497) * The permissions for that folder are set to 755 by default. What next? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13717185) * I do not know how to do that – please give me instructions * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13712700) * Set it to download by PHP – still not able to download. Same error message: Forbidden * You don’t have permission to access /wp-admin/admin-post.php on this server. * Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13710928) * Hello, both options are not good for me – i am not a programmer and can not do such operations. The download should work normally. I have the Plugin installed in other subdomains and there the download works without problems. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JetBackup - Backup, Restore & Migrate] Backup Guard Download fails](https://wordpress.org/support/topic/backup-guard-download-fails/) * Thread Starter [majorhern](https://wordpress.org/support/users/majorhern/) * (@majorhern) * [5 years, 6 months ago](https://wordpress.org/support/topic/backup-guard-download-fails/#post-13696832) * Hello Support, i forwarded your message to the hosting service. Here is their answer to the topic: Ivan Z.: I have checked on your error and encountered the following issue – [Mon Nov 23 10:01:06.212744 2020] [authz_core:error] [pid 11054][ client 37.151.195.84:41398] AH01630: client denied by server configuration: / home/promatik/public_html/wp-content/plugins/bulletproof-security/403.php, referer: [https://www.promatik24.com/wp-admin/admin.php?page=backup_guard_backups](https://www.promatik24.com/wp-admin/admin.php?page=backup_guard_backups) * Ivan Z.: I am currently making a few checks from my end, allow me a moment * Peter Holowka: ok * Ivan Z.: You are referring to promatik24.com, right? * Peter Holowka: yes * Ivan Z.: Thank you for confirming that * Ivan Z.: I have reviewed your website files and I could not encounter the .htaccess file. Although we might not be the right experts to ask as a hosting provider, the issue seems to be application related, as much as I would like to help you, the case does not fall under the standard cases that I am familiar with. Still, I would suggest that you check that with a developer who will surely be able to provide further assistance and take care of this issue for you. Here is a tutorial that I have found on creating a symlink, I am sure you will find it useful [http://www.siteground.com/kb/how_can_i_create_symbolic_link/](http://www.siteground.com/kb/how_can_i_create_symbolic_link/) We also have a tutorial on 403 Error, make sure to look it up as well [http://www.siteground.com/kb/403_forbidden_error/](http://www.siteground.com/kb/403_forbidden_error/) * Peter Holowka: thank you for our effort although the result is not helpful at all * Ivan Z.: I have made a few checks and I can confirm that there are no problems available from our end – server-wise * Peter Holowka: i will forward your reply to the plugin support I don´t have any idea what to do. Please try to help. Viewing 6 replies - 1 through 6 (of 6 total)