Title: Olivier van Helden's Replies | WordPress.org

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# Olivier van Helden

  [  ](https://wordpress.org/support/users/magicoli69/)

 *   [Profile](https://wordpress.org/support/users/magicoli69/)
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 *   [Replies Created](https://wordpress.org/support/users/magicoli69/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/magicoli69/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/magicoli69/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/magicoli69/engagements/)
 *   [Favorites](https://wordpress.org/support/users/magicoli69/favorites/)

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## Forum Replies Created

Viewing 14 replies - 1 through 14 (of 14 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] Profile picture are not showing on W4OS](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/#post-17677657)
 * We need to make sure that imagemagick is working properly before trying any further
   with the plugin. As long as you get errors like “no decode delegate”, there is
   no way it could work anywhere, including in the plugin. Here are some example
   tests you could try:
    1. Try converting a jp2 file from command line and check the result image:
 *     ```wp-block-code
       convert /your/opensim/dir/bin/assets/TexturesAssetSet/brick_mono.jp2 image.jpg
       ```
   
 * 2. Try converting a jp2 file from a simple php script. Create a script convert-
   test.php
 *     ```wp-block-code
       <?php
   
       $inputFile = '/your/opensim/dir/bin/assets/TexturesAssetSet/brick_mono.jp2';
       $outputFile = 'converted.jpg';
   
       $image = new Imagick();
       $image->readImage($inputFile);
       $image->setImageFormat('jpg');
       $image->writeImage($outputFile);
       $image->destroy();
   
       echo 'Image converted successfully.';
       ```
   
 * Then run
    `php7.4 ./convert-test.php` and check any error message, verify the
   result image (converted.jpg)(make sure to specify php7.4, according to the php
   version used by your web server)
 * 3. copy the php script and the source jp2 image in your web root and test it 
   through your web server ([https://yourgrid.org/convert-test.php](https://yourgrid.org/convert-test.php)).
   Make sure to adjust $inputFile (in some installation, php cannot access the whole
   disk, hence the copy of the image alongside the script).
 * As long as these tests fail, I am afraid I can’t help any further, you’ll have
   to check php and imagemagick documentation and/or forums
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] Profile picture are not showing on W4OS](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/#post-17651343)
 * Your issue seems related to imagemagick, not the plugin itself. I found some 
   related issue, and one of them is that ImageMagick requires OpenJpeg to decode
   j2k files, which is not always installed automatically. You might need to install
   it manually.
   (I found it in package libopenjp2-7 but your mileage may vary)Please
   try and tell me if it works. If it works, it might be worth a few notes in the
   installation instructions.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] Profile picture are not showing on W4OS](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/profile-picture-are-not-showing-on-w4os/#post-17407461)
 * That’s strange, I never installed anything special for imagick to handle j2k,
   only php-imagick extension.
 * What is your setup? (OS, versions of php, apache, wp…)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[License Manager for WooCommerce] 3.0 Update broke WordPress site](https://wordpress.org/support/topic/3-0-update-broke-wordpress-site-2/)
 *  [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/3-0-update-broke-wordpress-site-2/#post-17201844)
 * Two workarounds on the most detailed post about this duplicate issue (until we
   get a real fix)
 * [https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/#post-17201832](https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/#post-17201832)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[License Manager for WooCommerce] Plugin broke my whole website after update](https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/)
 *  [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/#post-17201832)
 * My workaround (not involving a downgrade) was to make soft links for all concerned
   folders (to avoid creating new bugs if both uppercase and lowercase names are
   used in the code)
 * But of course it won’t survive the next update if the issue is not fixed then.
 *     ```wp-block-code
       cd wp-content/plugins/license-manager-for-woocommerce/
       ln -s abstracts Abstracts
       ln -s api Api
       ln -s controllers Controllers
       ln -s integrations Integrations
       ln -s interfaces Interfaces
       ln -s repositories Repositories
       ln -s settings Settings
   
       cd api
       ln -s v2 V2
       cd ../integrations
       ln -s woocommerce WooCommerce
       cd woocommerce
       ln -s emails Emails
       ```
   
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[License Manager for WooCommerce] 3.0 Update broke WordPress site](https://wordpress.org/support/topic/3-0-update-broke-wordpress-site/)
 *  [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/3-0-update-broke-wordpress-site/#post-17201808)
 * I gave another workaround (without downgrading) on the first post about this 
   issue.
 * [https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/#post-17201832](https://wordpress.org/support/topic/plugin-broke-my-whole-website-after-update/#post-17201832)
 * Of course it’s not the fix we are all waiting for…
    -  This reply was modified 2 years, 10 months ago by [Olivier van Helden](https://wordpress.org/support/users/magicoli69/).
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[w4os - OpenSimulator Web Interface] First Tests Work](https://wordpress.org/support/topic/first-tests-work/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/first-tests-work/#post-16144215)
 * PS: our wp installation on speculoos.world website is also in a subfolder, so
   it should not be the issue with your DreamGrid attempt.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[w4os - OpenSimulator Web Interface] First Tests Work](https://wordpress.org/support/topic/first-tests-work/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/first-tests-work/#post-16144206)
 * Thank you for your feedback.
 * A profile page must exist, with the same slug as the slug set in permalink settings
   page. After setting it, it might be necessary to save the permalink settings 
   twice (not related to w4os, it is a common WP suggestion with permalinks). A 
   smoother process is planned in v3.0
 * The assets slug does not appear in permalink settings until the w4os helpers 
   settings page is saved (with assets server enabled of course). This is a confusing
   little bug: it should either appear disabled by default, either be fully enabled
   on new installations, including in permalink settings page.
 * [https://github.com/GuduleLapointe/w4os/issues/65](https://github.com/GuduleLapointe/w4os/issues/65)
    -  This reply was modified 3 years, 10 months ago by [Olivier van Helden](https://wordpress.org/support/users/magicoli69/).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] ROBUST database is not configured. To finish configuration, go to OpenSimulator](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/#post-16143602)
 * BTW, could you tell me which versions you use for the plugin, PHP, WordPress 
   and OpenSimulator?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] ROBUST database is not configured. To finish configuration, go to OpenSimulator](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/#post-16143558)
 * The user profile do not need to be stored in a separate user database, IMHO this
   option is only relevant for very large grids (and I mean very, very large).
 * Anyway, w4os currently supports only one DB for all robust services.
 * That said, I made a test grid with Robust.ini and I could reproduce the userprofile
   issue (I guess you don’t have read warnings anymore, only the mention under the
   web profile settings), so hopefully I will be able to make some test and fix 
   it.
 * I didn’t, however, get empty shordcodes for gridinfo and gridstatus, like you
   got. This might –or not– be related, I’ll explore that after having fixed userprofile
   stuff.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] ROBUST database is not configured. To finish configuration, go to OpenSimulator](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/#post-16143360)
 * The table userprofile is not to be mandatory for w4os general functioning, and
   it should not hurt if it’s empty (although it might indicate user profiles are
   not properly activated in Robust.ini).
 * Somme mysql installations are case-sensitive, could you tell me if the table 
   is named userprofile (in lower cases) or UserProfile?
 * I assume you installed the latest versions (the database check method was updated
   in 2.3.8)
    -  This reply was modified 3 years, 10 months ago by [Olivier van Helden](https://wordpress.org/support/users/magicoli69/).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] [W4os] Error while connecting to Database](https://wordpress.org/support/topic/w4os-error-while-connecting-to-database/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/w4os-error-while-connecting-to-database/#post-16143223)
 * Hi phmaitre
 * Mysql can be tricky for user permissions. I cannot tell for your specific configuration,
   but often users are configured by default for local access only. You might need
   to create specific credentials for access from your WordPress server, something
   like:
 *     ```
       CREATE USER 'opensim'@'1.2.3.4' IDENTIFIED BY 'yourpassword';
       ```
   
 * You might also want to check if your firewall settings (if any) allow external
   connections from your WP server to mysql port. Again, in most setup, mysql port
   is not open for external access.
 * Currently, w4os connects only to the database, so it is normal you don’t have
   any message in your Robust console, but you could find helpful information in
   your mysql log.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[w4os - OpenSimulator Web Interface] ROBUST database is not configured. To finish configuration, go to OpenSimulator](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/)
 *  Plugin Author [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/robust-database-is-not-configured-to-finish-configuration-go-to-opensimulator/#post-16143197)
 * Hi Giang
 * Usually this is a message appearing where the database is not or wrongly configured.
   Did you set the database in OpenSimulator > Settings with the same credentials
   as in your Robust.ini file?
 * Using a Robus or Robust.HG should not make a difference, but I must admit I did
   not test a non-hypergrid setup, maybe some expected parameters or tables are 
   absent.
 * I think the error message should contain the explicit mention that the connection
   failed or, if connection worked, the name of the missing tables. If not, you 
   might find it in your web server error log.
 * For your PHP issue, I cannot help you (I use a linux setup), you should check
   on PHP-related forums.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Image Switcher] Multiple Image](https://wordpress.org/support/topic/multiple-image-2/)
 *  [Olivier van Helden](https://wordpress.org/support/users/magicoli69/)
 * (@magicoli69)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/multiple-image-2/#post-11932859)
 * Probably same bug, with a slightly different result: When using rows, the 2nd
   row becomes a third of the 1st one, etc. It looks like an ending </div> tag is
   missing.
 * I found a workaround by inserting a raw html block in each column, containing
   the shortcode followed by the missing “</div>”. It works fine, but it would be
   cool to fix the bug.

Viewing 14 replies - 1 through 14 (of 14 total)