James Huff
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Website is downWhat is the content of your .htaccess file?
If you can’t find a .htaccess file, ensure that you have set your SFTP or FTP client to view invisible files.
Forum: Fixing WordPress
In reply to: Website is downWhatever that is, it’s not from WordPress, and definitely not the same as WordPress’s login, which looks like this: https://wordpress.org/documentation/article/first-steps-with-wordpress-block-editor/#log-in
There is probably an index.html or home.html file in the same directory as the WordPress index.php file. Remove the index.html or home.html file, either via SFTP or FTP or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and all should be fine.
If that doesn’t work, try editing your .htaccess file with with a plain text editor and add this to the top:
DirectoryIndex index.php index.html index.htm
Forum: Fixing WordPress
In reply to: wordpress has a connection errorWhat, specifically, is the error?
Forum: Everything else WordPress
In reply to: Classic Editor/Add New Post broken in new SafariGood news! This is definitely a Safari bug: https://wordpress.org/support/topic/safari-18-0-breaking-classic-editor/page/2/#post-18027846
The Safari developers are working on it at https://bugs.webkit.org/show_bug.cgi?id=280063
Forum: Developing with WordPress
In reply to: Plugin nameAlso, you can’t change your plugin slug, so please decide a real plugin name besides “My Plugin Name” before submitting, otherwise it would be “My Plugin Name” forever.
Forum: Everything else WordPress
In reply to: website content disappearedI guess my challenge would be to them that, based on your description, 1 of 3 things happened:
- You, or someone with your password, logged in to your site and deleted content and reverted edits to a very specific time period. You would indeed need a logging plugin already installed to have known that. That sounds unlikely, it’s a lot of work for destruction when just deleting everything is easier.
- You, or someone with your password, logged in to your site and restored a backup of your site to a very specific time period. You would indeed need a logging plugin already installed to have known that, and you would have needed a backup plugin to have backups in the first place. If malicious, it also sounds unlikely, it’s a lot of work for destruction when just deleting everything is easier. But also, it is an easy mistake to make if you’re already using a backup plugin.
- The hosting provider restored a backup of the server or your account to a very specific time period without telling you. WordPress wouldn’t log any of that, but your hosting provider would have, unless either they’re trying to hide it or they don’t keep logs (which is very bad). Either way, in my experience, this does happen from time to time, hosting providers can make mistakes.
This is a public support forum, and you’re welcome to link to this if you want to keep discussing with them, so they can see our replies.
Otherwise, it sounds like you’re going to have to re-build what you lost. You might also want to consider moving https://developer.wordpress.org/advanced-administration/upgrade/migrating/#moving-to-a-new-server to a new hosting provider: https://wordpress.org/hosting/
Forum: Fixing WordPress
In reply to: cannot get slideshow to preview our appear in publishingIn that case, I recommend getting in touch with Jetpack’s support about this via https://jetpack.com/contact-support/?rel=support if you have any of their paid Jetpack plans or https://wordpress.org/support/plugin/jetpack/ if you do not.
Forum: Everything else WordPress
In reply to: Slow loading issue & delayed image/video loadingWe have some general recommendations at https://developer.wordpress.org/advanced-administration/performance/optimization/
For specific recommendations, try a tool like https://gtmetrix.com or https://tools.pingdom.com
Forum: Everything else WordPress
In reply to: User unable to login to dashboard on new (Mac) deviceI assume that, on the Mac, she’s using the same username or email address to log in as she’s using on the Windows PC?
If so, first please make sure that the browser is up to date: https://browsehappy.com/
Please try updating the browser or switching to a different browser if it is not.
If it is, please do these two things:
- Try clearing your browser’s cache and cookies.
- Try with all browser extensions or add-ons temporarily disabled.
Please let us know how each step goes, and which browser (and version) they’re using if they’re still having trouble.
Forum: Fixing WordPress
In reply to: uitlijnen blokkenAssuming those are inside a Columns Block, add a Spacer Block: https://wordpress.org/documentation/article/spacer-block/
Please note too that we can provide support in your native language at https://nl.wordpress.org/support/forums/
Forum: Fixing WordPress
In reply to: cannot get slideshow to preview our appear in publishingWhat plugin are you using to provide the slideshow functionality?
Forum: Developing with WordPress
In reply to: Woo Product Bundle “out of stock” text customizationI recommend getting in touch with WooCommerce’s support about this via https://woocommerce.com/my-account/contact-support/ if you have any of their paid WooCommerce products or https://wordpress.org/support/plugin/woocommerce/ if you do not.
Forum: Fixing WordPress
In reply to: Widget shows a pointIn that case, I recommend asking at https://wordpress.org/support/theme/hello-elementor/ so the theme’s designers and support community can help you with this.
Forum: Installing WordPress
In reply to: WP 6.6 hangs on synced patternI’m not sure, I’m not one of the developers so haven’t been able to keep track.
Taking a look now, it seems to be fixed in the Gutenberg plugin, and slated for merge with WordPress 6.7.
So, if you want the fix now, install and activate: https://wordpress.org/plugins/gutenberg/ (and, ignore the reviews/rating, most of them are just “I hate the block editor”)
- This reply was modified 8 hours, 46 minutes ago by James Huff. Reason: fixed typo
Forum: Fixing WordPress
In reply to: classic editor optimized for mobileYou’re welcome!
Thread continues at https://wordpress.org/support/topic/how-to-optimize-payment-pages-edited-with-the-classic-editor-for-mobile/