Rodrigo Teixeira
Forum Replies Created
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Forum: Plugins
In reply to: [Merchant] Problem with Elementor Theme BuilderHi DeepBlue,
Great! You are welcome.
Yes. It is happening only with Hello Elementor theme.
Kind regards,
Rodrigo.
Forum: Plugins
In reply to: [Merchant] Problem with Elementor Theme BuilderHi DeepBlue,
Thank you for the extra details.
We were able to reproduce the issue when running the Hello Elementor theme. For now please try following my instructions below:
- Go to Admin Area > Plugins > Plugin File Editor
- Select the Merchant plugin to edit
- Edit the file ‘merchant\inc\class-merchant-loader.php’ and replace all code with this new: https://pastebin.com/raw/Pp2VGY8E
- Save the changes.
Note: This fix will be present in the next version from Merchant that we should release soon.
Please try that and let us know how it goes.
Kind Regards,
Rodrigo.
Forum: Plugins
In reply to: [Merchant] Problem with Elementor Theme BuilderHi DeepBlue,
Thank you for the kind words.
We did try to reproduce the mentioned issue but without success. It is working fine when running latest version from both Merchant and Elementor/Elementor Pro. Could you please send us more details? LIke which version from Elementor/Elementor Pro are you running? If possible take a screenshot from the error and share with us.
Here’s some screenshots from the test we did:
– Merchant and Elementor/Elementor Pro activated: https://snipboard.io/aBVgSw.jpg
– The Elementor Pro ‘Theme Builder’ interface: https://snipboard.io/5107Xn.jpg
– Editing a single product page template: https://snipboard.io/rouf0I.jpg
– The single product page template rendered in the frontend: https://snipboard.io/FpVtBs.jpgLooking forward to your reply.
Kind Regards,
Rodrigo.
- This reply was modified 2 months, 2 weeks ago by Rodrigo Teixeira.
Forum: Themes and Templates
In reply to: [Botiga] Single product page image not resizingForum: Themes and Templates
In reply to: [Botiga] Single product page image not resizingHi @cvandend
Thanks for contacting us.
It seems the issue is related with the plugin you are using to display variation images. Please try going to Admin Area > GetWooPlugins > Gallery Settings > General and set the Gallery Width to 50%. Like in this image: https://snipboard.io/zc0Sbq.jpg
We hope this helps!
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] Product equal heightHi @anassal,
Please try with this new code:
add_action( 'wp', function(){ if ( is_shop() || is_product_category() || is_product_tag() || is_product_taxonomy() ) { add_filter( 'botiga_content_class', 'botiga_equal_height_content_class', 11 ); } } );
Hope this helps!
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] Product equal heightHi @anassal,
We sorry for that issue with the new update. We will release a quick fix for that in the next 1 or 2 days. For now, as a temporary solution, please try adding the custom PHP snippet code below through a child theme or Code Snippets plugin.
add_action( 'wp', function() { if ( is_shop() || is_product_category() || is_product_tag() || is_product_taxonomy() ) { add_filter( 'botiga_content_class', 'botiga_equal_height_content_class' ); } } );
We hope this helps!
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] Stripe is not showing On checkout pageHi @kiwilogics1234,
Firstly, thanks for using our theme!
I’ve created this test website for testing Botiga + WooCommerce Stripe payments and it seems to be working fine. You can check the testing site in the below link. It’s currently with ‘test mode’ from stripe enabled and you can use the card numbers from here: https://stripe.com/docs/testing#cardsIn this case, could you please share with us more details? Some screenshots or even a video showing what’s happening. So we can investigate it further. Also, have you tried keeping enabled only Elementor, WooCommerce and WooCommerce Stripe plugin enabled? This way you can check for extra plugins conflict.
Also, that’s the stripe plugin you are refering to, right? https://wordpress.org/plugins/woocommerce-gateway-stripe/
Looking forward to your reply.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Sydney] Stripe Payments on Sydney theme not workingHi @techipa,
Sorry for the delay here.
We couldn’t reproduce the same issue. Please check this testing site I’ve created few minutes ago: https://lon-runner-yate.instawp.xyz/checkout/
It is running Sydney + WooCommece Stripe Gateway and it’s working normally.
I did a inspection in your website and it’s returning an error in the console which seems to be related with the issue: https://snipboard.io/JlOwo2.jpg
My guess is that some extra plugin might be causing that issue. To discover which plugin is causing the issue, please try installing the Troubleshooting Mode plugin (https://wordpress.org/plugins/health-check/). Enable the troubleshooting mode and keep only these plugins active: https://snipboard.io/pQONP0.jpg
Then, enable the others plugins one by one to discover which one is causing the issue.
We hope this helps.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] 5.0.8 customization problemsHi @megwls
That’s exactly what we need, thanks!
Please try following my steps below:
- Go to Admin Area > Appearance > Themes File Editor
- Select Botiga theme and edit the file ‘inc\customizer\controls\select2\class_botiga_select2.php’
- Replace all code inside this file with this new: https://pastebin.com/raw/eHmcBu3w
- Save
This fix will be present in the next version from Botiga, so when you update the theme again in the future that fix will be automatically replaced.
Please try that and let me know how it goes.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] 5.0.8 customization problemsYour console is showing a PHP error 500. Could you please check the error log file from your server and share the error that’s returning with us?
Looking forward to your reply.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] 5.0.8 customization problemsHI @trbuharyeri,
It looks like some PHP or JS error is throwing which is breaking the load of the page, including the customizer page. However, we couldn’t reproduce the same at our end. In this case we have to discover which error is throwing.
For PHP, you might check the server logs (the file where PHP errors are registered). Please check if there’s any error inside the log file and paste the error here.
For JS, please open the browser developer tools and check if there’s errors in the console. Please share the errors with us. Here’s how you can do that: https://wordpress.org/documentation/article/using-your-browser-to-diagnose-javascript-errors/#chrome
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] 5.0.8 customization problemsHi @trbuharyeri ,
Sorry but we couldn’t reproduce the same issue here. To investigate it further, please give us some more information like:
- Set your PHP settings to display all errors: https://stackoverflow.com/a/5438125
- Enable the debug (WP_DEBUG) from WordPress: https://wordpress.org/documentation/article/debugging-in-wordpress/
- If it’s showing any error, please take a screenshot and share with us here
Please try that and let us know if you need further help.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] Add to Cart button breaks entire websiteHi @nikkione,
Thanks for contacting us.
We were able to reproduce the issue and it looks like there’s an issue with that new Products (Beta) blocks from WooCommerce. We opened a github issue ticket with them right now: https://github.com/woocommerce/woocommerce/issues/37593
As that block it’s still on ‘Beta’, bugs are expected. So for now our suggestion is don’t use this new WooCommerce block until they have it fixed.
You might use any of the old WooCommerce blocks that are not in ‘Beta’.
We hope this helps!
Let us know if you have more questions.
Kind Regards,
Rodrigo.
Forum: Themes and Templates
In reply to: [Botiga] Customizer does not openHi @louphilip,
Firstly, thanks for using our theme!
Could you please confirm if this is happening even when you are using Botiga theme alone (without any plugins that are not related with Botiga)? Because I couldn’t reproduce the same issue here.Looking forward to your reply.
Kind Regards,
Rodrigo.