Title: ltyrer's Replies | WordPress.org --- # ltyrer [ ](https://wordpress.org/support/users/ltyrer/) * [Profile](https://wordpress.org/support/users/ltyrer/) * [Topics Started](https://wordpress.org/support/users/ltyrer/topics/) * [Replies Created](https://wordpress.org/support/users/ltyrer/replies/) * [Reviews Written](https://wordpress.org/support/users/ltyrer/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ltyrer/replied-to/) * [Engagements](https://wordpress.org/support/users/ltyrer/engagements/) * [Favorites](https://wordpress.org/support/users/ltyrer/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Not Authenticating](https://wordpress.org/support/topic/jetpack-not-authenticating/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year ago](https://wordpress.org/support/topic/jetpack-not-authenticating/#post-18420131) * Hello! So far as I can see, things seem to be working better now for my client, so I think we are good for now! Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Not Authenticating](https://wordpress.org/support/topic/jetpack-not-authenticating/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year, 1 month ago](https://wordpress.org/support/topic/jetpack-not-authenticating/#post-18403759) * Hello again! * Yes, it seems my client was able to connect successfully! It’s strange though because when I view Jetpack in wp-admin it still shows me warnings about some Jetpack features requiring authentication, but my client does not see those same warnings. Also, neither my client or I are able to see the Subscribers tab under the main Jetpack tab, though I am able to navigate to Subscribers through Jetpack > Stats > Subscribers tab at the top of the page. * On another note, I am able to see my client’s list of subscribers but I’m concerned some subscribers may have been lost in the process of migrating. Their oldest subscriber seems to be from 2023, but the site has been active for much longer and my client has earlier told me they had around 2000 (I haven’t verified if some of those were social media followers). Is there any way some subscribers could have been lost in the migration, and is there a way to restore those subscribers? * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Not Authenticating](https://wordpress.org/support/topic/jetpack-not-authenticating/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year, 1 month ago](https://wordpress.org/support/topic/jetpack-not-authenticating/#post-18399636) * Hello again! * Thank you for your help, I’m seeing the debug tool showing things are working appropriately too! Now my issue seems to be that my client’s WordPress.com account is connected to Jetpack, but there are still features not activated (like subscribers) and it seems to not be fully authenticated still. Specifically, I go to the Jetpack tab and at the bottom of the page, in the Connection section, I can see a green check by “Site Connected” and “Also connected: [client name] (Owner)”, and then a new line saying “Some features require authentication. Sign In”. * My understanding is that my client needs to sign in again through their WordPress. com account to fully activate Jetpack – is that correct? I believe they have tried to do this part already, but it doesn’t seem to be working. Is there anything that would be causing Jetpack to only partially connect? * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Lost Jetpack Subscribers and Stats in Migration](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year, 1 month ago](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/#post-18361088) * Hello, thank you very much for your help! I believe I’m all set now, and I’ll reach out again if I need any further support! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Lost Jetpack Subscribers and Stats in Migration](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year, 2 months ago](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/#post-18346720) * Another question I have: how can I avoid these disconnection and lost data issues with Jetpack in the future when I migrate a site away from WordPress.com hosting? There are a couple other sites utilizing Jetpack that I will need to migrate and I’m just wondering if I’m supposed to deactivate Jetpack first or something before I make any changes. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Lost Jetpack Subscribers and Stats in Migration](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/) * Thread Starter [ltyrer](https://wordpress.org/support/users/ltyrer/) * (@ltyrer) * [1 year, 2 months ago](https://wordpress.org/support/topic/lost-jetpack-subscribers-and-stats-in-migration/#post-18344634) * Thank you! I will get my client to reconnect their account and verify they are seeing everything is in place. Do you have a way of verifying how many subscribers they had historically, such as in September 2024? Is there any way subscribers could have been permanently deleted somehow in the process of migrating the site? I mostly want to make sure there wasn’t anything I did that caused irreparable damage to their Jetpack data. * Thank you! Viewing 6 replies - 1 through 6 (of 6 total)