Title: loic @ cloudinary's Replies | WordPress.org --- # loic @ cloudinary [ ](https://wordpress.org/support/users/loiccloudinary/) * [Profile](https://wordpress.org/support/users/loiccloudinary/) * [Topics Started](https://wordpress.org/support/users/loiccloudinary/topics/) * [Replies Created](https://wordpress.org/support/users/loiccloudinary/replies/) * [Reviews Written](https://wordpress.org/support/users/loiccloudinary/reviews/) * [Topics Replied To](https://wordpress.org/support/users/loiccloudinary/replied-to/) * [Engagements](https://wordpress.org/support/users/loiccloudinary/engagements/) * [Favorites](https://wordpress.org/support/users/loiccloudinary/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 191 total) 1 [2](https://wordpress.org/support/users/loiccloudinary/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/loiccloudinary/replies/page/3/?output_format=md)… [11](https://wordpress.org/support/users/loiccloudinary/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/loiccloudinary/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/loiccloudinary/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/loiccloudinary/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Avif support](https://wordpress.org/support/topic/avif-support-15/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/avif-support-15/#post-18801425) * Hi [@primerpizza](https://wordpress.org/support/users/primerpizza/), * Avif as part of `f_auto` is only available to our Enterprise customers and this will be a set up outside of the WordPress plugin. However, we have in our roadmap an item to add the format as part of the `Image format` dropdown. * I’ll let you know when this is added. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Sync with facebook for woocommerce fails](https://wordpress.org/support/topic/sync-with-facebook-for-woocommerce-fails/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [7 months, 1 week ago](https://wordpress.org/support/topic/sync-with-facebook-for-woocommerce-fails/#post-18715444) * Hi [@kees78](https://wordpress.org/support/users/kees78/), * Thanks for reaching out. * May I ask you to reach out to [support@cloudinary.com](https://wordpress.org/support/users/loiccloudinary/replies/support@cloudinary.com?output_format=md) and share a system report as per [https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin) and more details on the issue you are experiencing? * Thanks, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [9 months ago](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/#post-18645498) * Hi [@aduwow](https://wordpress.org/support/users/aduwow/), * Thanks for confirming! Glad the issue is solved. * Looking forward to receive the new issue regarding WooCommerce. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [9 months ago](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/#post-18645371) * Hi [@aduwow](https://wordpress.org/support/users/aduwow/), * We have released 3.2.13 which should fix the issue. * May I ask you to upgrade to this version and let us know how it goes? * Looking forward to hearing back from you! * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [9 months, 1 week ago](https://wordpress.org/support/topic/attempt-to-assign-property-labels-on-false-in-taxonomy-integration/#post-18635902) * Hi [@aduwow](https://wordpress.org/support/users/aduwow/), * Thank you for your detailed report and excellent analysis. You’re absolutely right — the warning you’re seeing: * ```wp-block-code PHP Warning: Attempt to assign property "labels" on false in /wp-includes/taxonomy.php on line 708 ``` * is caused by our plugin not verifying the validity of the taxonomy before calling` get_taxonomy_labels()`. We appreciate you highlighting that `get_taxonomy()`  may return `false`, especially in the context of third-party plugins (like _Customer Reviews for WooCommerce_) that trigger taxonomy hooks for dynamic or non-registered taxonomies. We’ve reviewed your suggested fix, and it aligns well with best practices. A task was created to our development team to fix this in the next release.Thanks again for helping us improve the plugin! * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] error sync class file](https://wordpress.org/support/topic/error-sync-class-file/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [10 months ago](https://wordpress.org/support/topic/error-sync-class-file/#post-18609985) * Hi [@kees78](https://wordpress.org/support/users/kees78/), * As mentioned in the ticket, we have a fix in review. Another customer tested the workaround shared with you and it worked properly. * To summarize: - The bug is a conflict between RankMath SEO and Cloudinary - The fix in review is: [https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a](https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a) - You can manually edit this variable to fix it until we release a new version. * Hope that helps. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] error sync class file](https://wordpress.org/support/topic/error-sync-class-file/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [10 months ago](https://wordpress.org/support/topic/error-sync-class-file/#post-18603168) * Hi [@kees78](https://wordpress.org/support/users/kees78/), * Please reach out to [support@cloudinary.com](https://wordpress.org/support/users/loiccloudinary/replies/support@cloudinary.com?output_format=md). * Thanks, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] error sync class file](https://wordpress.org/support/topic/error-sync-class-file/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [10 months ago](https://wordpress.org/support/topic/error-sync-class-file/#post-18602997) * Hi [@kees78](https://wordpress.org/support/users/kees78/), * Thanks for letting me know. * Could you please reach out and share an export of the `wp_posts` and `wp_postmeta` table? It seems there is an issue with some signature. * Thanks, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] error sync class file](https://wordpress.org/support/topic/error-sync-class-file/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [10 months ago](https://wordpress.org/support/topic/error-sync-class-file/#post-18602979) * Hi [@kees78](https://wordpress.org/support/users/kees78/) , * Thanks for reaching out. * Would you mind opening a ticket to [support@cloudinary.com](https://wordpress.org/support/users/loiccloudinary/replies/support@cloudinary.com?output_format=md) and share a system report as explained [here](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-) and adding some assets to the system report as described in the 2nd video? * Thanks in advance. * Best, * Loic - This reply was modified 10 months ago by [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] WPML Arabic Images Not Uploading to Cloudinary in WooCommerce Multisite](https://wordpress.org/support/topic/wpml-arabic-images-not-uploading-to-cloudinary-in-woocommerce-multisite/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/wpml-arabic-images-not-uploading-to-cloudinary-in-woocommerce-multisite/#post-18549124) * Hi [@sahithk](https://wordpress.org/support/users/sahithk/), * Hope you are well. * One of our developers tried to reproduce the issue and wasn’t able to do so. Can you try to edit the Arabic post and save it? There might be some `post_content` cached and you will need to resave the Arabic page to see the Cloudinary assets being delivered. * If this is still not working, could you please share the information asked my first message? * Thanks, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] WPML Arabic Images Not Uploading to Cloudinary in WooCommerce Multisite](https://wordpress.org/support/topic/wpml-arabic-images-not-uploading-to-cloudinary-in-woocommerce-multisite/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/wpml-arabic-images-not-uploading-to-cloudinary-in-woocommerce-multisite/#post-18541113) * Hi [@sahithk](https://wordpress.org/support/users/sahithk/), * Thanks for reaching out. * Could you please open a ticket to [support@cloudinary.com](https://wordpress.org/support/users/loiccloudinary/replies/support@cloudinary.com?output_format=md) and provide please share a system report from the plugin as explained in this [help centre article](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-)? * The system report will contain details of how the plugin is configured and details of your WordPress environment. If you can also add some specific assets to the system report (see the 2nd video in the article for an example) that would also be helpful.  * With this info, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it.  * Would you also be willing to provide us with temporary access to a sandbox environment of your site, where we can take a look and debug directly if we can’t identify an issue from the contents of the report?  * Thanks in advance. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] PDF sync](https://wordpress.org/support/topic/pdf-sync/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [1 year ago](https://wordpress.org/support/topic/pdf-sync/#post-18517476) * Hi [@gustavotroisi](https://wordpress.org/support/users/gustavotroisi/), * To protect the security and integrity of our customer accounts, we restrict the ability of new accounts to deliver PDFs and Archive files like .zip or .rar. * It’s always possible to upload and manage those files, and you can download them using our Media Library, but a restriction applies to deliver them publicly and you’ll see an HTTP 401 error in that case. * For PDFs that are uploaded as `resource_type: 'image'`, it’s possible to use those PDFs with our transformations features, so you can [convert the PDFs to another image format and deliver them that way](https://cloudinary.com/documentation/paged_and_layered_media#deliver_a_selected_pdf_page_as_an_image), such as by using the `page` transformation (`pg_` in URLs) and setting the extension to an image format like `jpg`: [https://res.cloudinary.com/demo/image/upload/pg_1/multi_page_pdf.jpg](https://res.cloudinary.com/demo/image/upload/pg_1/multi_page_pdf.jpg) * You can remove this restriction yourself if you’re sure that any PDF or archive files uploaded by your users will be compliant with our policies, by enabling the option in the “PDF and ZIP files delivery” section of your account’s security settings. * Hope that helps. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] First page of media library gone after deleting images](https://wordpress.org/support/topic/first-page-of-media-library-gone-after-deleting-images/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [1 year ago](https://wordpress.org/support/topic/first-page-of-media-library-gone-after-deleting-images/#post-18513917) * Hi [@newpixel](https://wordpress.org/support/users/newpixel/), * Thanks for reaching out. * Could you please open a ticket to [support@cloudinary.com](https://wordpress.org/support/users/loiccloudinary/replies/support@cloudinary.com?output_format=md) with the following information? - A system report as per those instructions here: [https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-). If you can also add some of those assets as part of the report, that would be great. - A database export of the `wp_posts` and `wp_postmeta` table. * Could you also share if this is happening for any assets or specific ones? For example, if you upload a new asset and delete it directly, can you reproduce? * Thanks in advance. * Best, * Loic * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Image loads briefly and disappear](https://wordpress.org/support/topic/image-loads-briefly-and-disappear/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [1 year ago](https://wordpress.org/support/topic/image-loads-briefly-and-disappear/#post-18507282) * Hi [@johnlowsg](https://wordpress.org/support/users/johnlowsg/), * I am closing this issue due to the internal conversation with my colleague Danny. This was due to the W3 Total Cache plugin. * Best, * Loic * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Very good](https://wordpress.org/support/topic/very-good-7599/) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [1 year ago](https://wordpress.org/support/topic/very-good-7599/#post-18485052) * Hi [@vinh9x](https://wordpress.org/support/users/vinh9x/), * Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated! * Best, * Loic Viewing 15 replies - 1 through 15 (of 191 total) 1 [2](https://wordpress.org/support/users/loiccloudinary/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/loiccloudinary/replies/page/3/?output_format=md)… [11](https://wordpress.org/support/users/loiccloudinary/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/loiccloudinary/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/loiccloudinary/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/loiccloudinary/replies/page/2/?output_format=md)