Title: Aurélien Leftick's Replies | WordPress.org --- # Aurélien Leftick [ ](https://wordpress.org/support/users/leftick/) * [Profile](https://wordpress.org/support/users/leftick/) * [Topics Started](https://wordpress.org/support/users/leftick/topics/) * [Replies Created](https://wordpress.org/support/users/leftick/replies/) * [Reviews Written](https://wordpress.org/support/users/leftick/reviews/) * [Topics Replied To](https://wordpress.org/support/users/leftick/replied-to/) * [Engagements](https://wordpress.org/support/users/leftick/engagements/) * [Favorites](https://wordpress.org/support/users/leftick/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Unable to refund for accidental shipping label creation](https://wordpress.org/support/topic/unable-to-refund-for-accidental-shipping-label-creation/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 6 months ago](https://wordpress.org/support/topic/unable-to-refund-for-accidental-shipping-label-creation/#post-13710650) * Update: This issue has been resolved in the latest version of [WooCommerce Shipping & Tax 1.25.3](https://wordpress.org/plugins/woocommerce-services/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Unable to refund for accidental shipping label creation](https://wordpress.org/support/topic/unable-to-refund-for-accidental-shipping-label-creation/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 6 months ago](https://wordpress.org/support/topic/unable-to-refund-for-accidental-shipping-label-creation/#post-13689860) * Hi [@ibrianhuang](https://wordpress.org/support/users/ibrianhuang/), * You’re right it should be refundable. * This a known [issue](https://github.com/Automattic/woocommerce-services/issues/2242). It is an unintended effect of a recent enhancement we made in the previous update. This bug has been prioritized by the team and should soon be fixed. * In the meantime, could you [submit a ticket](https://woocommerce.com/my-account/create-a-ticket/) with to support team with the tracking number of the shipment? They will be able to initiate the refund request on your behalf. * Sorry for the inconvenience and thanks for reporting the issue. * Happy shipping, Aurélien * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] USPS signature required no longer working.](https://wordpress.org/support/topic/usps-signature-required-no-longer-working/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 7 months ago](https://wordpress.org/support/topic/usps-signature-required-no-longer-working/#post-13655754) * Hi there * Thanks for reporting this issue. We can confirm this is a bug and yesterday [it was reprioritized as critical](https://github.com/Automattic/woocommerce-services/issues/2185) and we’ll be addressing it as soon as possible in our next patch release. * Sorry for the inconvenience. * Aurélien * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] reprint shipping label](https://wordpress.org/support/topic/reprint-shipping-label/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 7 months ago](https://wordpress.org/support/topic/reprint-shipping-label/#post-13627425) * Hi there, * No worries, you can reprint your label when necessary. * On your order page, you will find the “Shipment Tracking” panel; by default, it is on the left sidebar. The select the three ellipsis menu associated with the label and click on “Reprint shipping label”. * You can see a [visual reference here](https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-7). * I hope that helps. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Custom Packages?](https://wordpress.org/support/topic/custom-packages/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 7 months ago](https://wordpress.org/support/topic/custom-packages/#post-13574487) * Hi Michael * With USPS, shipping a tube is like shipping a package; use length x height x width. You can find [guides for measuring packages from USPS](https://pe.usps.com/text/dmm100/tips-measure-packages.htm). * A few tips: – You can get free tube packages from USPS if you ship Priority Mail or Express. The package is also [pre-populated in WooCommerce Shipping](https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#carrier-provided-packaging).– [This reference from USPS](https://pe.usps.com/text/dmm100/choosing-service.htm) might be helpful to see what services are compatible with tubes. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Shipping Label paid for but no tracking number!](https://wordpress.org/support/topic/shipping-label-paid-for-but-no-tracking-number/) * Plugin Support [Aurélien Leftick](https://wordpress.org/support/users/leftick/) * (@leftick) * [5 years, 10 months ago](https://wordpress.org/support/topic/shipping-label-paid-for-but-no-tracking-number/#post-13143045) * Hi there, * It sounds like you bought First-Class Mail postage for an envelope. This is the USPS service typically used to send letters and doesn’t include tracking. These labels also use a different format, [here is an example](https://docs.woocommerce.com/wp-content/uploads/2020/07/USPS-First-Class-Mail-VOID-Example-1.png). * There are more details on this topic under [the “Tracking” section of the WooCommerce Services documentation](https://docs.woocommerce.com/document/woocommerce-services/#section-7). * An option would be to [request a refund](https://docs.woocommerce.com/document/woocommerce-services/#section-8) the label you printed and buy a new label with an increased height of the package to something over 3/4 inch. It would be a little more expensive but would include tracking. * Hope this helps! Viewing 6 replies - 1 through 6 (of 6 total)