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  • Thank you! I re-activated the plugin, and everything appears to be working properly now. Thank you for pushing out the fix so quickly!!

    By the way, I created my own support post about this issue. However, it can’t be viewed on the forum and the post says in red at the top, “This post has been held for moderation by our automated system. It will be reviewed within 72 hours.”

    To see error, go to

    My site is down too due to a fatal error from Email Before Download. This appears to be caused by the latest update pushed out 2 days ago. When will this issue be resolved??

    Hi @mandsconsulting,

    I’m running 5.0.4. The plugin apparently upgraded without my choosing to do so. I’m a little hesitant to try upgrading again, since I still have an unresolved issue and spent many hours over the last 2 days fixing all of the problems resulting from the upgrade.

    Just so you’ll know, the issues I encountered were…
    1. My oldest download (and most popular) was changed from publicly published to private. So when people tried to download it, they’d get a “download not found” sentence in their email. I figured this out, and thankfully this was a relatively easy fix.
    2. All of my Email Before Download settings were reset back to default.
    3. The issue I explained above.
    4. My latest and unsolved issue is regarding the automatically-generated email from Contact Form 7 that I receive every time someone downloads a file from my site. I posted about it here:

    I appreciate this plug-in so much. It’s helped me with a primary need on my site and has helped me build up my email list. Please let me know if you have any insight or ideas for my issue #4. Thanks!

    Thanks for the suggestion. I tried your solution, but it did not solve my problem.

    I ultimately realized that a “test” pop-up I had created for testing purposes only but not used on any pages was causing the error. Once I deleted that particular pop-up, it loaded. Also very strange, since that “test” pop-up has been there over half a year and never caused an issue before.

    This latest Email Before Download version has been very frustrating for me the last week, causing all sorts of random issues without any changes from me.

Viewing 5 replies - 1 through 5 (of 5 total)