kyna_gtf
Forum Replies Created
-
Forum: Fixing WordPress
In reply to: WordPress crashed after plugin updates failedI was able to sort out the issue by logging into our account with our website and blog host (Bluehost) and using live chat. Our problem was diagnosed — there was, indeed, an error log for the problem we were experiencing — and after about 15 minutes the problem was sorted out by the tech professional who was able to help bring our blog back.
Forum: Fixing WordPress
In reply to: WordPress crashed after plugin updates failedThanks very much for your help, sterndata. We’ll try your advice and login to our host to see what we can find.
Yes, like I said it could be called ridiculous and reckless that we’re unable to do so much, but because of the minimal function of the blog and the fact it’s really a backup for us to post things that we’re also sending out in other ways through other places on the site, email blasts, and social media, we’ve had no need for further developer help. Although today, obviously, we do.
Thanks again. I’ll be back if this doesn’t work!
Forum: Fixing WordPress
In reply to: WordPress crashed after plugin updates failedThanks sterndata, but all I meant by our inexperience is that the technical side of handling WordPress is something we’re unfamiliar with, so coding, enabling, etc., is something we don’t know how to do. We do have a backup of the blog (I hope; I’m checking to make sure that process has been ongoing since we agreed to do it awhile back). I will check with our website editor/IT person on that as he backs up the whole website which, because our WordPress blog is embedded in the site, includes the actual blog (or should).
About the enabling of the code you sent, we have absolutely no idea what that means. Imagine if I had no knowledge of WordPress at all; that’s sort of the level where we are. Again, this is because a firm set up us and all we’ve ever needed to know is how to make posts and manage comments. I’m sure people might think that ridiculous or reckless (I would agree), but all we really need is a kind of baby step-by-step tech help to be able to fix it. We cannot login to the blog, so how do we enable anything when our login page won’t even load? Unless we can tackle this through our host (which is something I might be able to do) or our server (which is something our IT person would have to do), I’m not sure how we can proceed when we can’t login to our blog.