Title: Kuffs's Replies | WordPress.org --- # Kuffs [ ](https://wordpress.org/support/users/kuffs/) * [Profile](https://wordpress.org/support/users/kuffs/) * [Topics Started](https://wordpress.org/support/users/kuffs/topics/) * [Replies Created](https://wordpress.org/support/users/kuffs/replies/) * [Reviews Written](https://wordpress.org/support/users/kuffs/reviews/) * [Topics Replied To](https://wordpress.org/support/users/kuffs/replied-to/) * [Engagements](https://wordpress.org/support/users/kuffs/engagements/) * [Favorites](https://wordpress.org/support/users/kuffs/favorites/) Search replies: ## Forum Replies Created Viewing 8 replies - 1 through 8 (of 8 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Login failure Url](https://wordpress.org/support/topic/login-failure-url/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [7 years, 8 months ago](https://wordpress.org/support/topic/login-failure-url/#post-10741693) * I’ve set up a new blank site with the Tempera theme and Awesome support and it works fine so it isn’t the theme suppressing it. I guess something just got broken at some point. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Login failure Url](https://wordpress.org/support/topic/login-failure-url/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [7 years, 8 months ago](https://wordpress.org/support/topic/login-failure-url/#post-10741597) * hmm. My post is being “moderated”. I guess it didn’t like the link-only nature. * Hopefully this one will make it through: en-gb.wordpress.org/themes/tempera/ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Login failure Url](https://wordpress.org/support/topic/login-failure-url/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [7 years, 8 months ago](https://wordpress.org/support/topic/login-failure-url/#post-10741575) * [https://en-gb.wordpress.org/themes/tempera/](https://en-gb.wordpress.org/themes/tempera/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Login failure Url](https://wordpress.org/support/topic/login-failure-url/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [7 years, 8 months ago](https://wordpress.org/support/topic/login-failure-url/#post-10741569) * Ok Thanks. I’m going to go with the assumption that a theme update is now suppressing the error message as I know the page is not cached. * I’m actually scared to even temporarily change the theme in case the site messes up by resetting something so I guess I’ll just live with it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Upload for custom file types only by admins ?](https://wordpress.org/support/topic/upload-for-custom-file-types-only-by-admins/) * [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [10 years, 10 months ago](https://wordpress.org/support/topic/upload-for-custom-file-types-only-by-admins/#post-6025377) * same problem here. * Worst part is that the post is not rejected. It is just posted without the attachments and customers assume it has worked but they just can’t see the attachment. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Advanced Ticket System, Elite Support Helpdesk] Free version is far too restrictive](https://wordpress.org/support/topic/free-version-is-far-too-restrictive/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [11 years, 7 months ago](https://wordpress.org/support/topic/free-version-is-far-too-restrictive/#post-7900702) * I expected rudeness after reading your other comments. I thought from your first response that maybe not but it turns out I was right. Serves me right for wanting to give people the benefit of the doubt. * You are unable to take even constructive criticism preferring instead to insult people who trial your product but find it lacking. I have been a developer over 30 years and and am well aware of what models work and what don’t. * I was trying to help a fellow software developer with some suggestions and explain why some people will never buy. It was not personal until you made it so with your unnecessary insults. * Your claim that the 1 star reviews are from people who have not tried your plugin is not based on any fact or evidence other than your own perception. What I look at is your 65,000 downloads and only 50 5 stars which is only 20 more than the number of 1 star reviews. **Very** close indeed. At some point you have to ask“ Is it me?” * Your potential customers also see your comments calling reviewers “lazy” and “ just noise”. That is also damaging to your reputation. Would I buy from someone too closed minded to accept that other people have opinions and who insults people who dare to have an opinion? No. because they are not the type of person I want to deal with should I need support. * As far as I am concerned, this conversation is over. Only one of us is listening here so I am turning off notifications for this thread. Any more of your insults will only be seen by future readers. * p.s I was not looking for cheap software. I was looking for a product that worked well and did what I needed it to do. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Advanced Ticket System, Elite Support Helpdesk] Free version is far too restrictive](https://wordpress.org/support/topic/free-version-is-far-too-restrictive/) * Thread Starter [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [11 years, 7 months ago](https://wordpress.org/support/topic/free-version-is-far-too-restrictive/#post-7900700) * Actually adding the ability for one single user to submit tickets from the client side adds functionality it does not make it more restrictive. * I personally do not care if it is functionally restrictive so long as that restriction is not so tight that it makes evaluation impossible. If your product is good enough then people will buy it. * The aim of a free version is usually to get it in use on a customer site so when they grow and need more advanced functionality they upgrade. (Look at Microsoft and Sql Server Express). If they uninstall because they can’t use it at all then you have lost a potential customer. * I would not waste time reading extensive documentation during an evaluation period. Part of the evaluation is ease of use and how logical and well thought out the software is. I would only expect to visit docs for more detailed information such as what each option actually does and what implications they have. * You of course reserve your right to present your product how you see fit but it would seem that your 1 star reviews are catching up with your 5 star ones so your point of view in my opinion is costing you sales and reputation. It certainly may have cost you my sale. We will never know because I gave up on WATS. * I am looking to buy not looking for a freebie but I want to make sure I buy a product that is suitable to my needs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[JS Help Desk – AI-Powered Support & Ticketing System] Getting a 404 error off of JS Support Ticket page](https://wordpress.org/support/topic/getting-a-404-error-off-of-js-support-ticket-page/) * [Kuffs](https://wordpress.org/support/users/kuffs/) * (@kuffs) * [11 years, 7 months ago](https://wordpress.org/support/topic/getting-a-404-error-off-of-js-support-ticket-page/#post-5444058) * I had this also and a small change to my custom permalink setting resolved it: * I changed: **/%postname** * to **/%postname/** Viewing 8 replies - 1 through 8 (of 8 total)