Title: kbrian's Replies | WordPress.org --- # kbrian [ ](https://wordpress.org/support/users/kbrian/) * [Profile](https://wordpress.org/support/users/kbrian/) * [Topics Started](https://wordpress.org/support/users/kbrian/topics/) * [Replies Created](https://wordpress.org/support/users/kbrian/replies/) * [Reviews Written](https://wordpress.org/support/users/kbrian/reviews/) * [Topics Replied To](https://wordpress.org/support/users/kbrian/replied-to/) * [Engagements](https://wordpress.org/support/users/kbrian/engagements/) * [Favorites](https://wordpress.org/support/users/kbrian/favorites/) Search replies: ## Forum Replies Created Viewing 5 replies - 1 through 5 (of 5 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Restrict User Access - Ultimate Membership & Content Protection] Something’s changed](https://wordpress.org/support/topic/somethings-changed/) * Thread Starter [kbrian](https://wordpress.org/support/users/kbrian/) * (@kbrian) * [8 years, 4 months ago](https://wordpress.org/support/topic/somethings-changed/#post-9872496) * Hi Joachim * I think you’re off the hook. I downloaded your full GitHub commit from July and replaced the live SFTP files. Saw the loss of features but still experienced the issue. I now believe the error is caused by a disconnect between our Membership database application and WordPress where logging in is successful as a member but not communicated as being logged in to WordPress. * I appreciate your assistance and replies and have reverted to updated version of your plugin. Thanks again. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Restrict User Access - Ultimate Membership & Content Protection] Something’s changed](https://wordpress.org/support/topic/somethings-changed/) * Thread Starter [kbrian](https://wordpress.org/support/users/kbrian/) * (@kbrian) * [8 years, 4 months ago](https://wordpress.org/support/topic/somethings-changed/#post-9872140) * Hi Joachim * Here’s shot of all restrictions for that level: [https://imgur.com/a/eEmhr](https://imgur.com/a/eEmhr) * Although we’ve had members complain so currently created another two rules, one to extent access to let anyone access the content to by time sorting it out and another locking down a test page to troubleshoot on. 3 levels: [https://imgur.com/a/jvhre](https://imgur.com/a/jvhre) test rule: [https://imgur.com/a/ufCMr](https://imgur.com/a/ufCMr) Test page accessed by admin: [https://imgur.com/a/EBdbc](https://imgur.com/a/EBdbc) Test page results in redirect: [https://imgur.com/a/Qb10v](https://imgur.com/a/Qb10v) despite that user having just the subscriber role. * I’ve brought it right down to rule thing out and still don’t know what’s going wrong. My next thought is to try restrict to a role other than subscriber. Again as a process of elimination. * We do have pre update backups but as I mentioned we cannot revert due to significant daily member purchases and events etc. It would be very tedious to try restore parts on the files and not others. * I will have a look at the GitHub files. * Any ideas what else to try? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Restrict User Access - Ultimate Membership & Content Protection] Restricted Access Not Working with multiple categories](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/) * [kbrian](https://wordpress.org/support/users/kbrian/) * (@kbrian) * [8 years, 4 months ago](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/#post-9853332) * Thanks so much for replying so fast. Apologies for hijacking the question. It is indeed. aMember is a paid solution connecting to WordPress via plugin. Their system hasn’t updated in ages but if you don’t think the error is a from your plugin I’ll contact their support. Thank you for your response. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Restrict User Access - Ultimate Membership & Content Protection] Restricted Access Not Working with multiple categories](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/) * [kbrian](https://wordpress.org/support/users/kbrian/) * (@kbrian) * [8 years, 4 months ago](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/#post-9850506) * Here’s screenshots and proof… * Here are two users. One with Subscriber role and one with 2 roles (Subscriber and ‘aMember Active’): [https://imgur.com/a/FZe90](https://imgur.com/a/FZe90) ( Note aMember Active is lower than Subscriber – I believe this second role is why it’s denined) * Here’s the Restrict User Access plugin restricting users below ‘subscriber’ to not access ‘comps and opportunities page’ * > [View post on imgur.com](https://imgur.com/a/u8bFK) * When logged in with the test user who has 2 roles, it redirects me: * > [View post on imgur.com](https://imgur.com/a/Ll2tQ) * But the user who’s ONLY a subscriber, it works: * > [View post on imgur.com](https://imgur.com/a/sDpYh) * Please review changes from previous update. The highest given role needs to trump the lowest given role. It’s currently blocking users with aMember Active role even if they also have Subscriber role. This is cause issues as our membership application is fairly complex and it needs to have both of some users. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Restrict User Access - Ultimate Membership & Content Protection] Restricted Access Not Working with multiple categories](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/) * [kbrian](https://wordpress.org/support/users/kbrian/) * (@kbrian) * [8 years, 4 months ago](https://wordpress.org/support/topic/restricted-access-not-working-with-multiple-categories/#post-9850324) * I think I’m having the same issue. It was working fine up until the last update. Now all the users with 2 roles don’t have access to the restricted pages. Viewing 5 replies - 1 through 5 (of 5 total)