jpowersdev

Hi @ardv,

I understand that you are having an issue here, but please do not post the same thing in several different threads. That’s not an appropriate use of the free support forums and makes it more difficult for our team to provide support.

The content you linked is called serialized data. It’s the format PHP uses to store objects and arrays in the database. You should never ever manually edit that data. Plugins and other functionality depend on that information to be unserialized properly. If you make an edit, and the data cannot be unserialized properly, anything depending on that data will not work (including our plugin).

If you need to change serialized data for some reason, it is strongly recommended that you write a PHP script to manage that change. WordPress has built-in functionality to unserialize and serialize data appropriately when reading and writing to the database when using the appropriate meta-related functions.

The only recommendation I can make is to either delete whatever postmeta fields you have updated (which may allow the unedited tabs to load correctly), or restore a backup from before you started manually editing fields.

Jon

Hi @arjanvanansem,

As long as you check the “export custom meta” box when you export the CSV, the import will include the tabs as well. I’m not sure what you mean by copying the column, but the tabs are stored as serialized data, so they aren’t exactly human readable. If you want to read the contents of a tab, you could always run it through something like https://www.unserialize.com/.

Let me know if that helps,
Jon

Hi @ghostfacek,

This issue is beyond the troubleshooting capabilities of the free forums. If you would like us to investigate this further, please contact us using this form.

Thanks,
Jon

Hi @dror9098,

If you visit https://www.rivierahair.com/shop/riviera-spray/#comment, you can see it correctly clicking the tab and scrolling to the area. It seems like the google reviews widget is loading in at the same time, which pushes the scroll position down to the bottom. I can’t verify that without temporarily disabling the google reviews section.

Let me know what you find,
Jon

Hi @dror9098,

After some research, I found that the issue with the script is due to the characters being in hebrew. Hebrew characters aren’t valid in a url, so the browser has to “urlencode” the characters. If you open one of those links in a new tab, you’ll see a bunch of percent signs and letters and numbers before it “updates” to hebrew. In reality, it’s still the urlencoded string, it’s just hidden by the browser.

The script we provide is taking that last piece of the url (called the hash) and looking for a matching section on the page to scroll to. It is also clicking the tab to make that content appear. Unfortunately, because the urlencoded string in the address bar is a different format from the html on the page, they will never match.

There is one thing you can try, which is to decode the hash. In that case, you’d have to lightly modify the script as follows:

On the line const {hash} = window.location;, please change it to const hash = decodeURI(window.location.hash);

I can’t guarantee that will work, as there may be more problems with hebrew support afterwards, but that should solve the immediate problem of the mismatching formats.

Let me know if that helps,
Jon

Hi @mortenleadpartner,

I apologize for the WPML support being not the best. We’ve been trying to work with them on this for years.
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Here are the instructions we’ve been provided:
In the Product edit screen you will see a TAB : Multilingual content setup
Check Make ‘Products’ translatable and choose what you need to translate.

Please let me know if that helps.
Jon

Hi @folkspoke,

Also, are you using a page-builder such as Divi or Elementor?

Jon

Hi @mary1739,

Yes, it could very well be a page-builder compatibility issue. There is a setting you can enable to try to force compatibility, it is outlined here – https://yikesplugins.com/knowledge-base/page-builder-compatibility/

Let me know if that helps,
Jon