Title: jonfurse's Replies | WordPress.org

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# jonfurse

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Benchmark Email Lite] API key and authentication codes keep resetting](https://wordpress.org/support/topic/api-key-and-authentication-codes-keep-resetting/)
 *  Thread Starter [jonfurse](https://wordpress.org/support/users/jonfurse/)
 * (@jonfurse)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-key-and-authentication-codes-keep-resetting/#post-14113469)
 * hi Sean/Randy,
 * Well, it’s happened again (at the weekend, of course!). By happened again, I 
   mean the same as before: “Create Email Campaign” from a post, the user (any admin
   user, since admin seems to be necessary to execute the BME plugin), is presented
   with “Sorry, you are not allowed to access this page.” for URI “/wp-admin/admin.
   php?page=wpbme_interface&post=27539”. This time it’s just the authentication 
   token that’s not populated. The API key is correct.
 * I’ve checked versions and I can confirm it’s definitely not triggered by either
   WP or BME upgrade as I still have the versions I posted 3 weeks ago.
 * I’ve also had a look at the wp_options table and I can confirm there are no very
   large sized rows in there. I’m afraid I don’t know WP well enough to follow your
   Control advise Randy. There isn’t much to screenshot either – just the failure
   page and empty authentication token on the settings page.
 * I’ve repeated the advice from before to ‘logout’ and log back in again and this
   has worked, as it did last time. For how many weeks?
 * I would be keen to understand if you’ve managed to replicate the issue or whether
   I should be looking at anything else next time it happens.
 * Many thanks
 * Jon
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Benchmark Email Lite] API key and authentication codes keep resetting](https://wordpress.org/support/topic/api-key-and-authentication-codes-keep-resetting/)
 *  Thread Starter [jonfurse](https://wordpress.org/support/users/jonfurse/)
 * (@jonfurse)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/api-key-and-authentication-codes-keep-resetting/#post-14006752)
 * Many [@randywsandberg](https://wordpress.org/support/users/randywsandberg/) and
   [@seanconklin](https://wordpress.org/support/users/seanconklin/) for your helpful
   responses. I’ve followed Randy’s advice and ‘logged out’ and logged back in again
   and I can confirm I’m still able to publish Benchmark campaigns. I wonder now
   if the log in function is relatively new or whether I inherited the configuration
   already ‘logged in’ and therefore didn’t know other than to manually apply the
   API key. I guess the two are equivalent but perhaps there’s some subtlety there?
 * Anyway, I’m unable to replicate the fail scenario unfortunately as I don’t know
   what the trigger is. If/when it happens again, I’ll record version numbers of
   WP and BE to see if it’s an upgrade.

Viewing 2 replies - 1 through 2 (of 2 total)