Title: Jason's Replies | WordPress.org --- # Jason [ ](https://wordpress.org/support/users/jktech42/) * [Profile](https://wordpress.org/support/users/jktech42/) * [Topics Started](https://wordpress.org/support/users/jktech42/topics/) * [Replies Created](https://wordpress.org/support/users/jktech42/replies/) * [Reviews Written](https://wordpress.org/support/users/jktech42/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jktech42/replied-to/) * [Engagements](https://wordpress.org/support/users/jktech42/engagements/) * [Favorites](https://wordpress.org/support/users/jktech42/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/users/jktech42/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jktech42/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kadence WooCommerce Email Designer] Kadence WooCommerce Email Designer](https://wordpress.org/support/topic/kadence-woocommerce-email-designer-5/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [3 years, 6 months ago](https://wordpress.org/support/topic/kadence-woocommerce-email-designer-5/#post-16161774) * I believe there were WordPress updates which affected plugins, please advise * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kadence WooCommerce Email Designer] Kadence WooCommerce Email Designer](https://wordpress.org/support/topic/kadence-woocommerce-email-designer-5/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [3 years, 6 months ago](https://wordpress.org/support/topic/kadence-woocommerce-email-designer-5/#post-16161066) * PHP 8.0 and Kadence WooCommerce Email Designer Version 1.5.7 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Cancelled Orders to Completed Orders](https://wordpress.org/support/topic/cancelled-orders-to-completed-orders/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 2 months ago](https://wordpress.org/support/topic/cancelled-orders-to-completed-orders/#post-15424294) * I know how to do that, I want to find the orders that were changed to complete. The person select bulk order and click on the wrong option which was completed. This will affect the revenue total. I need to find which orders were marked as complete if i can find that then i can again select them and mark them as cancelled. Manage order will not help in this regard. I need to trace the orders that were made complete as these orders were cancelled by the customer. I cannot go into individual order and mark them as cancelled * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Cancelled Orders to Completed Orders](https://wordpress.org/support/topic/cancelled-orders-to-completed-orders/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 2 months ago](https://wordpress.org/support/topic/cancelled-orders-to-completed-orders/#post-15424161) * Hi Oyadeyi What I am asking is, the canceled orders were accidentally marked as completed which sent lots of emails to the customers. The orders that were canceled should have been sent to the bin and not marked as complete. Can the order be put back as canceled, can I see which customers were selected and marked as completed. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 2 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/page/2/#post-15366278) * Issue is resolved * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/page/2/#post-15354711) * if you know how server hosting works, you should have known that W3TC Cache save its information in the .htaccess file on the host server. That is where you need to clear the cache as well. Took me a day to sort it out. You kept dwelling on WordPress and WooCommerce * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/page/2/#post-15353745) * Putting the product in draft does not work. Please see my previous responses. I am trying to troubleshoot why the site changes does not take effect on mobile devices. You can see that the product is out of stock on PC. The out of stock change does not appear on the mobile device. I have moved the live site to a staging environment and when I view the site on the mobile site the change appears. Something is not right on the live site when viewing it on the mobile device. Any changes made must reflect on both mobile and PC * Steps I have taken to resolve this issue, however it did not help at all. * – Cleared the cache – Deleted all cache plugins – Tried a new theme – disabled plugins * Is there anyone that know what the issue might be. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/page/2/#post-15352714) * I think you missing the issue I have, to answer you reply, I have added the product again, I have deleted the product in my previous posts I have mentioned. The problem I have is, when I make a change to products it only change for pc and it is not visible when customer browse the site via pc, but when you browse the site on a mobile device the changes do not reflect, you will still see the product. When I created a staging site and cloned the site the staging does show the changes made. The product shows out of stock on pc in the live site and out of stock on the mobile via the staging site, once again it does not show out of stock in the mobile device in on the live site * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[OceanWP] Product Hidden on PC Shop but not hidden on mobile](https://wordpress.org/support/topic/product-hidden-on-pc-shop-but-not-hidden-on-mobile/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/product-hidden-on-pc-shop-but-not-hidden-on-mobile/#post-15351428) * I am using no code Follow this link [https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15351376](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15351376) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15351376) * [https://arkprovisions.com/arkprovision_sta/](https://arkprovisions.com/arkprovision_sta/) this is the new staging site , look at the chilli crisp product change, with the label “Out Of Stock” view it on your pc and mobile but if you view the live site on mobile you wont see the change, so i am really trying to figure out what is causing the issue. I have tried everything but to no avail, so i am really confused * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15351226) * I have created a staging [https://arkprovisions.com/arkprovision_sta/](https://arkprovisions.com/arkprovision_sta/), after the files were moved to the staging site, to my surprise the chilli crisp product was not on the staging site. I created the staging site last night and made the product hidden. But within the Live environment the change only applied to the PC and not the mobile device. Please do not that i have not disable any plugins in the staging site. Something is not right. What i am going to do now is to delete the current staging site and create a new one with the current changes, i have added the product back in WooCommerce and created a label for out of stock. This change only applied to the PC, when i viewed the live site on my mobile device the changes did not apply. I have removed all caching and deleted the plugins * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15350884) * I have now added the product back again. But any change i make needs to take effect on both PC and Mobile * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15350880) * ``` ### WordPress Environment ### WordPress address (URL): https://arkprovisions.com Site address (URL): https://arkprovisions.com WC Version: 6.2.0 REST API Version: ✔ 6.2.0 WC Blocks Version: ✔ 6.7.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.1.0 Log Directory Writable: ✔ WP Version: 5.9 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_ZA External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.15 PHP Post Max Size: 32 MB PHP Time Limit: 60 PHP Max 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wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wsal_metadata: Data: 1.52MB + Index: 3.03MB + Engine InnoDB wp_wsal_occurrences: Data: 0.11MB + Index: 0.14MB + Engine InnoDB wp_yoast_indexable: Data: 0.27MB + Index: 0.16MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### acoplw_badges: 1 attachment: 139 br_labels: 3 cartflows_flow: 14 cartflows_step: 28 custom_css: 21 customize_changeset: 3 e-landing-page: 1 elementor_library: 37 elementor-hf: 1 elementskit_template: 1 nav_menu_item: 63 page: 24 post: 2 product: 13 product_variation: 9 revision: 739 shop_order: 527 shop_order_refund: 7 um_directory: 1 um_form: 3 wp_global_styles: 1 wpforms: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (24) ### Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.0.1 WooCommerce Advanced Product Labels: by BeRocket – 1.2.3.6 Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5 Starter Templates: by Brainstorm Force – 3.1.3 Buy Now Button for WooCommerce: by wpismylife – 1.0.0 Elementor: by Elementor.com – 3.5.5 Envato Elements: by Envato – 2.0.11 Essential Addons for Elementor: by WPDeveloper – 5.0.7 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.9 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Mobile Menu: by Freshlight Lab – 2.8.2.6 Shipday Integration for WooCommerce: by – 1.0.16 SiteOrigin CSS: by SiteOrigin – 1.5.2 Templately: by Templately – 1.3.3 Unlimited Elements for Elementor: by Unlimited Elements – 1.5.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.com DavidAnderson – 1.22.1 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13 WooCommerce PayFast Gateway: by WooCommerce – 1.4.20 WooCommerce: by Automattic – 6.2.0 WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.1.8 Yoast SEO: by Team Yoast – 18.1 WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.3 WP STAGING: by WP-STAGING – 2.9.4 WP Statistics: by VeronaLabs – 13.1.5 ### Inactive Plugins (7) ### Code Snippets: by Code Snippets Pro – 2.14.3 Rearrange Woocommerce Products: by Aslam Doctor – 4.0.0 Simple Note: by Webliberty – 1.7 W3 Total Cache: by BoldGrid – 2.2.1 WooCommerce Blocks: by Automattic – 6.9.0 WP Activity Log: by WP White Security – 4.3.4 WP Mail Logging: by Wysija – 1.10.4 ### Must Use Plugins (2) ### Elementor Safe Mode: by Elementor.com – 1.0.0 WP STAGING Optimizer: by René Hermenau – 1.5.1 ### Settings ### API Enabled: ✔ Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5541 - /store/ Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #5624 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 3.7.7 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: astra/woocommerce/emails/admin-new-order.php astra/woocommerce/emails/customer-reset-password.php ### Action Scheduler ### Complete: 524 Oldest: 2022-01-10 21:56:59 +0200 Newest: 2022-02-10 12:40:07 +0200 ### Status report information ### Generated at: 2022-02-10 15:03:53 +02:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15350589) * The solution is taking to long, what i have done i have added the product again( Chilli Crisp) and added a banner to notify customers that the product is out of stock. Everytime you install a plugin or update a plugin WooCommerce breaks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hiding Products in WooCommerce](https://wordpress.org/support/topic/hiding-products-in-woocommerce/) * Thread Starter [Jason](https://wordpress.org/support/users/jktech42/) * (@jktech42) * [4 years, 3 months ago](https://wordpress.org/support/topic/hiding-products-in-woocommerce/#post-15350436) * what is causing the issue and how can it be resolved Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/users/jktech42/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jktech42/replies/page/2/?output_format=md)