Title: jespermeyer's Replies | WordPress.org --- # jespermeyer [ ](https://wordpress.org/support/users/jespermeyer/) * [Profile](https://wordpress.org/support/users/jespermeyer/) * [Topics Started](https://wordpress.org/support/users/jespermeyer/topics/) * [Replies Created](https://wordpress.org/support/users/jespermeyer/replies/) * [Reviews Written](https://wordpress.org/support/users/jespermeyer/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jespermeyer/replied-to/) * [Engagements](https://wordpress.org/support/users/jespermeyer/engagements/) * [Favorites](https://wordpress.org/support/users/jespermeyer/favorites/) Search replies: ## Forum Replies Created Viewing 8 replies - 1 through 8 (of 8 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/page/2/#post-4686575) * Hi Brian, * thanks for the kind words.. .now I feel much better than I’m.. Remember I’m also total new to wordpress, but do have lots of computer experience and some Joomla experience ;o) * Unfortunately this site doesn’t have any Personal Meassage system, and I would like to avoid spreading my private email address to a public forum, where a search agent can pick it up and spam me. * Therefore, can I kindly ask you to go to this page (my site) [http://connecteasy.dk/kontakt](http://connecteasy.dk/kontakt) * Fill in * Navn: ( Name) Email: comments: * Just fill in your email and some rubbish informations to the other fields and click submit. * I will then receive your email and will reply right back to you. Hope you accept and understand whey I don’t just post the email here :o) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686570) * There hasn’t been much help here 😞 Hope it works out for you. * If you trust me I will gladly log on to your site and try what I did, but I cannot guarantee that it will work but my best guess is that it will as the data still should be in the SQL database. * It will require that you supply me with FTP address, username and password + website address inkl admin password. * This I off course sensitive info and should be shared here. * May I suggest you visit Lynda.com? They have some really great video instructions of how to learn wordpress. This is where I started mid February and build my site by following the videos. * I think you can sign up for a month trial (require credit card) but you can cancel within a month and get all for free. * Hope it works out for you. * Jesper * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686556) * Hi, * Sorry for the late reply! I went to a meeting right after work yesterday, and have therefore not been online. * This is exactly what I did. * On the remote (server side) Browse to the folder. /wp-content/plugins Here right click on the folder woocommerce and select Rename. Enter the name woocommerce_crashed and push enter. * Then I went back to my worpress admin page –> plugins and reinstalled the woocommerce plugin. * Hope it helps * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686540) * Hi, * You must consult your hosting provider to get information about how to FTP to your server. * It will require user Id and a password. * With FTP you get access to all files installed by WordPress. * When you have the use rid and password I use FileZilla (a free FTP program) to browse me to this folder. * Hope it helps * Jesper * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686528) * Hi again, * I’m also learning. Until 3 weeks ago I had never touched a wordpress site 😉 * I will try to explain what I did, please let me know it you need any more info. * 1) after the update failed with the exact same error as you I went into plugins– > add new and. Tried to install woocommerce 2.1.5 2) this failed and said that the folder already existed. 3) I noticed down the path 4) then I made an FTP connection and renamed the woocommerce folder to woocommerce.old 5) restarted my browser 6) locked back on to the admin interface and tried to reinstall woocommerce 2.1.5 7) this worked and I activated it 8) it succeeded and all my configuration and products was back as this is in the database and not the HTML files. * My menus was messed up as the only challenge. Let me know if you have the same error * Hope this also resolves your problems. * Regards * Jesper * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686527) * Hi again, * I’m also learning. Until 3 weeks ago I had never touched a wordpress site 😉 * I will try to explain what I did, please let me know it you need any more info. * 1) after the update failed with the exact same error as you I went into plugins– > add new and. Tried to install woocommerce 2.1.5 2) this failed and said that the folder already existed. 3) I noticed down the path 4) then I made an FTP connection and renamed the woocommerce folder to woocommerce.old 5) restarted my browser 6) locked back on to the admin interface and tried to reinstall woocommerce 2.1.5 7) this worked and I activated it 8) it succeeded and all my configuration and products was back as this is in the database and not the HTML files. * My menus was messed up as the only challenge. Let me know if you have the same error * Hope this also resolves your problems. * Regards * Jesper * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686525) * Hi, * I managed to resolve my problem today. I tried to install it again, but was notified that the woo commerce folder already existed. I renamed it to .old and managed to install the new version again. * I found that all data still was there, only problem was the menu which I also managed to resolve. * I did afterwards manage to install a backup software and send the backup to google drive. Hopefully it will be there when I need it. * I will definitely try a full recovery to a different server – just top ensure it’s working. * Good luck with your challenges. * Kind regards * Jesper * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [Woocommerce update](https://wordpress.org/support/topic/woocommerce-update/) * [jespermeyer](https://wordpress.org/support/users/jespermeyer/) * (@jespermeyer) * [12 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-update/#post-4686521) * Just ended in same situation. Tried to do upgrade, and it all failed – woocommerce completely dissapeared :o( * and no recent backup’s…. * I know… always take backup, but it usually works so this time I clicked it…. * Any advices? * Kind Regards, * Jesper Viewing 8 replies - 1 through 8 (of 8 total)