Jan Dembowski

Back to your claim:

I was able to find your spam code and remove it.

If you have tangible and real details then send that to plugins[at]wordpress.org Although it genuinely sounds like your site was hacked and you are blaming this plugin.

@condless Never mind, I found it and am reporting this to the plugins team.

Edit: To be clear, condless you will lose access to the forums if you continue that.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

• This reply was modified 6 hours, 56 minutes ago by Jan Dembowski.

I posted about this in the general WordPress support forum, one of the mods suggested I come here.

Had you not been an Elementor Pro user, that would be correct. But you are an Elementor Pro user and can’t be supported in these Elementor community forums here.

Looking at your site in your profile, you are an Elementor Pro v3.7.1 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://my.elementor.com/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

How can I send a video via this area ?

You can upload a video to a video site and share the link to that video here. I suggest you use a site that you have an account on so that if you choose to you can remove the video when you want.

Sorry, what are you asking here?

@seyedrezabazyar I have removed your review. Please do not use the review section for support.

If you need support then please raise a support topic.

@mankuman Never, in the complete history of mankind– no in the whole united history of the Great Expanding Universe should you ever, ever, ever post any login credentials on a public forum ever again.

Do not offer anyone access to your site. No one. Anyone who decides to accept that erroneous idea from you will be banned from this site. Do not repeat that again even in private.

It is not safe for you and in introduces real liability for the person who logged into your site.

Now that you have done that, check your site. 3 hours ago you invited the whole Internet to log into your site and you may be hacked already.

But it is not an admin account.

You did not write that, I am just planning ahead. It does not matter; do not offer anyone log into your site again at all.

Use your words here to seek help and only your words.

Side note: @richard1250 The spam filter is lighting up at your links and says “BAN THAT USER NOW!”

You’re not a spammer so can you lighten up on the links? Your local neighborhood forum moderator will thank you.