Title: JDAdmin's Replies | WordPress.org --- # JDAdmin [ ](https://wordpress.org/support/users/jdadmin/) * [Profile](https://wordpress.org/support/users/jdadmin/) * [Topics Started](https://wordpress.org/support/users/jdadmin/topics/) * [Replies Created](https://wordpress.org/support/users/jdadmin/replies/) * [Reviews Written](https://wordpress.org/support/users/jdadmin/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jdadmin/replied-to/) * [Engagements](https://wordpress.org/support/users/jdadmin/engagements/) * [Favorites](https://wordpress.org/support/users/jdadmin/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/users/jdadmin/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/jdadmin/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/jdadmin/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Cannot save settings – Buttons missing](https://wordpress.org/support/topic/cannot-save-settings-buttons-missing/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-save-settings-buttons-missing/#post-17494220) * It should be automatically saving the settings for you without needing a save button. If you uncheck the box, leave the page and come back, is it still unchecked when you return? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Need to Register “swarmify” Protocol after Elementor 3.19 Update](https://wordpress.org/support/topic/need-to-register-swarmify-protocol-after-elementor-3-19-update/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [2 years, 3 months ago](https://wordpress.org/support/topic/need-to-register-swarmify-protocol-after-elementor-3-19-update/#post-17394441) * Thanks for much for pointing that out and also the clear instructions on what happened. We just released a new version 2.1.1 to address this. Let us know if you have any additional issues, thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] upload acceleration increases the php limit for uploads](https://wordpress.org/support/topic/upload-acceleration-increases-the-php-limit-for-uploads/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years ago](https://wordpress.org/support/topic/upload-acceleration-increases-the-php-limit-for-uploads/#post-16696128) * You are correct that our upload acceleration overrides this setting so that customers can upload larger files since videos tend to be fairly large. Disabling that setting in our plugin does reset it back to the server default. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] how to issue a refund](https://wordpress.org/support/topic/how-to-issue-a-refund/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 1 month ago](https://wordpress.org/support/topic/how-to-issue-a-refund/#post-16619018) * That should resolve this issue for you * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] how to issue a refund](https://wordpress.org/support/topic/how-to-issue-a-refund/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 1 month ago](https://wordpress.org/support/topic/how-to-issue-a-refund/#post-16619016) * You can email [support@swarmify.com](https://wordpress.org/support/users/jdadmin/replies/support@swarmify.com?output_format=md) to get your billing questions taken care of. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] defer loading script](https://wordpress.org/support/topic/defer-loading-script/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 5 months ago](https://wordpress.org/support/topic/defer-loading-script/#post-16208698) * We already handle lazy loading videos so if you are also doing that on your side, you can remove that functionality as the double lazy load causes the videos to load even slower. * As for why the deferred loading isn’t working in your case, would like to investigate further with you but will need some info about your website. * Since this is a public forum, might be best to send a support request to [support@swarmify.com](https://wordpress.org/support/users/jdadmin/replies/support@swarmify.com?output_format=md) and we can interact there to look at the site and figure it out. Just reference our discussion on the WordPress forum and they will make sure it gets assigned to me for continuity. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] defer loading script](https://wordpress.org/support/topic/defer-loading-script/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 6 months ago](https://wordpress.org/support/topic/defer-loading-script/#post-16205790) * The script is deferred by default and shouldn’t slow the loading of the page at all. Depending on how you measure the page load, this could be a false positive on slow loading. See this support article we made about this: [https://support.swarmify.com/hc/en-us/articles/360043736033-Why-is-my-page-slower-after-installing-SmartVideo-](https://support.swarmify.com/hc/en-us/articles/360043736033-Why-is-my-page-slower-after-installing-SmartVideo-) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Lazy load auto play?](https://wordpress.org/support/topic/lazy-load-auto-play/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 8 months ago](https://wordpress.org/support/topic/lazy-load-auto-play/#post-16013986) * We don’t provide that exact functionality natively, but I think you could be able to do it by using some sort of external lazy loader that doesn’t insert the SmartVideo block until it is in viewport. * We do lazy loading automatically on videos for speed purposes, but in an autoplay scenario, that is bypassed on our side. That is why something external by be needed. I am not familiar with any plugins off the top of my head that I can recommend, but certainly seems like something that would exist in the vast WordPress ecosystem. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Playback issue on iOS](https://wordpress.org/support/topic/playback-issue-on-ios/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [3 years, 12 months ago](https://wordpress.org/support/topic/playback-issue-on-ios/#post-15653674) * Sorry for the delay on responding as we didn’t get notified by WordPress of your post. * I looked up tickets and I think we resolved this for you, but if not, please let me know. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[SmartVideo - Video Player and CDN] Scam, not free](https://wordpress.org/support/topic/scam-not-free/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [4 years, 2 months ago](https://wordpress.org/support/topic/scam-not-free/#post-15434387) * Sorry that you feel mislead. I reread through our plugin info and the only mention of free anywhere is that you can start for free with one of our trial accounts. Were you unable to locate the trial account registration as I can help you out with that if needed. Just let me know as it is not our intention to “scam” anyone with the plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Videos being converted on backend admin pages](https://wordpress.org/support/topic/videos-being-converted-on-backend-admin-pages/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [4 years, 4 months ago](https://wordpress.org/support/topic/videos-being-converted-on-backend-admin-pages/#post-15212605) * Sorry for the delay as I just saw this comment. Will definitely pass this along to our team although I believe when I last discussed with them, there were a bunch of use cases where it made sense to optimize those as well based on how some people were using WordPress. * The one big positive to optimizing on backend is that when adding new videos, by optimizing videos when previewed on the backend, it gets that import process started so that hopefully the video is ready for streaming before you even publish it to the public side. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] Video doesn’t start automatically](https://wordpress.org/support/topic/video-doesnt-start-automatically/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [4 years, 6 months ago](https://wordpress.org/support/topic/video-doesnt-start-automatically/#post-15019006) * For autoplay, just want to ensure first that you have the video set to be muted? If not, that can cause issues with autoplaying as browsers will not block autoplaying of **some** videos if not muted. * We say **some** because there are no hard and fast rules on it. The browser makers use various heuristics to determine which videos can autoplay with sound versus not. And it is not consistent. * So the best way to ensure compatibility is to make sure that you have the videos muted for autoplay to work. * If that is already configured properly, then maybe you can point me to a specific video that isn’t functioning either here or by emailing [support@swarmify.com](https://wordpress.org/support/users/jdadmin/replies/support@swarmify.com?output_format=md) and I can take a specific look at that video to see if we can get it worked out for you. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[SmartVideo - Video Player and CDN] Disrespect for users](https://wordpress.org/support/topic/disrespect-for-users-2/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [4 years, 10 months ago](https://wordpress.org/support/topic/disrespect-for-users-2/#post-14639566) * Correct, Swarmify video hosting does cost money as that way you are the customer instead of services like YouTube where their real customer is the advertiser. That enables us to provide the world’s fastest video hosting while still maintaining affordable pricing for small businesses like yourself. * Sorry that this was disappointing, but you can always take advantage of the free trial period on one of our monthly plans to see if Swarmify SmartVideo is right for you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SmartVideo - Video Player and CDN] PCloud compatible?](https://wordpress.org/support/topic/pcloud-compatible/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [5 years, 1 month ago](https://wordpress.org/support/topic/pcloud-compatible/#post-14269587) * This looks correct in terms of the short code, but if you aren’t seeing anything when you preview that page then something must need tweaked. If you don’t mind posting the URL publicly here, I can take a look at the page output to try to diagnose what is happening. * If you would rather share the URL privately, email [support@swarmify.com](https://wordpress.org/support/users/jdadmin/replies/support@swarmify.com?output_format=md) and I will make sure I am on the lookout for that email to get this looked into. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[SmartVideo - Video Player and CDN] Big yes. And Big WOW](https://wordpress.org/support/topic/big-yes-and-big-wow/) * Plugin Author [JDAdmin](https://wordpress.org/support/users/jdadmin/) * (@jdadmin) * [5 years, 2 months ago](https://wordpress.org/support/topic/big-yes-and-big-wow/#post-14177913) * Thanks so much for the review. It puts a smile on our developers’ faces when we share these with them. It’s always our goal to deliver on the promise of simple, awesome video to our customers. * Keep on rocking, and feel free to reach out if we can ever be of any help. Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/users/jdadmin/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/jdadmin/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/jdadmin/replies/page/2/?output_format=md)