Title: jaykdoe's Replies | WordPress.org --- # jaykdoe [ ](https://wordpress.org/support/users/jaykdoe/) * [Profile](https://wordpress.org/support/users/jaykdoe/) * [Topics Started](https://wordpress.org/support/users/jaykdoe/topics/) * [Replies Created](https://wordpress.org/support/users/jaykdoe/replies/) * [Reviews Written](https://wordpress.org/support/users/jaykdoe/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jaykdoe/replied-to/) * [Engagements](https://wordpress.org/support/users/jaykdoe/engagements/) * [Favorites](https://wordpress.org/support/users/jaykdoe/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/users/jaykdoe/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/jaykdoe/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/jaykdoe/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Yoast SEO - Advanced SEO with real-time guidance and built-in AI] Site migration with Yoast 4.x had our entire site deindexed](https://wordpress.org/support/topic/site-migration-with-yoast-4-x-had-our-entire-site-deindexed/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [5 years, 5 months ago](https://wordpress.org/support/topic/site-migration-with-yoast-4-x-had-our-entire-site-deindexed/#post-14175347) * It was actually most likely Yoast 14.x, that must’ve been a typo. From what I can tell, validating a fix in GSC can take weeks to months, so the only other possible solution is using the Google Index API to resubmit URLs in bulk. Not a fun process. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Optin Wheel - Gamified Optin Email Marketing Tool for WordPress and WooCommerce] How can I add a Captcha to my wheel such as Solve Media?](https://wordpress.org/support/topic/how-can-i-add-a-captcha-to-my-wheel-such-as-solve-media/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [7 years, 1 month ago](https://wordpress.org/support/topic/how-can-i-add-a-captcha-to-my-wheel-such-as-solve-media/#post-11676507) * [@tekgirlymama](https://wordpress.org/support/users/tekgirlymama/), thanks for the suggestion! I just saw your reply today and am looking into this right now, it looks like a great solution. Even though I’m not exactly sure how it works, I’m probably going to give it a shot. Thanks again! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Solve Media CAPTCHA] Captcha widget no longer shows up after installing SSL](https://wordpress.org/support/topic/captcha-widget-no-longer-shows-up-after-installing-ssl/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [7 years, 6 months ago](https://wordpress.org/support/topic/captcha-widget-no-longer-shows-up-after-installing-ssl/#post-11164475) * I’ve identified the issue, the certificate for [https://api.solvemedia.com/papi/](https://api.solvemedia.com/papi/) is invalid and is causing a number of issues on sites that do have a valid certificate and are using Solve Media captchas. Please fix the certificate issue so I can continue to use Solve Media on my site securely. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Optin Wheel - Gamified Optin Email Marketing Tool for WordPress and WooCommerce] How can I add a Captcha to my wheel such as Solve Media?](https://wordpress.org/support/topic/how-can-i-add-a-captcha-to-my-wheel-such-as-solve-media/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [7 years, 6 months ago](https://wordpress.org/support/topic/how-can-i-add-a-captcha-to-my-wheel-such-as-solve-media/#post-11162790) * Thank you very much for the prompt response. I will contact you through your website to discuss this possibility and get a better understanding of what it might take to make this a reality. It does sounds like captcha integration might be widely used, considering the higher rate of abuse in gamified apps such as this…It definitely is something to consider. Thanks again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AutomatePlug - Mautic for WordPress] THERE APPEARS TO BE AN ERROR WITH THE CONFIGURATION](https://wordpress.org/support/topic/there-appears-to-be-an-error-with-the-configuration-2/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [7 years, 11 months ago](https://wordpress.org/support/topic/there-appears-to-be-an-error-with-the-configuration-2/#post-10662427) * Oh, and my site has SSL so that’s not the issue either… * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Podcast Feed Player Widget and Shortcode] Playlist instead of Player?](https://wordpress.org/support/topic/playlist-instead-of-player/) * [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [8 years, 4 months ago](https://wordpress.org/support/topic/playlist-instead-of-player/#post-10158237) * bkjproduction, I’d love to figure out how you did this. I have installed WPSE“ Playlist shortcode for external files” by Birgir and I have attempted to follow your instructions, but it doesn’t seem to work. Is there any chance you could provide more detailed info such as the exact code in the loop that needs to be replaced? Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Postname Permalink Auto Redirect] Multicategory](https://wordpress.org/support/topic/multicategory-2/) * [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [8 years, 11 months ago](https://wordpress.org/support/topic/multicategory-2/#post-9498082) * This worked well for me on a staging site that has posts utilizing multiple categories. But each post has a primary category, which I believe is not a default function for wordpress. When the post has a primary category selected it does automatically create the redirect using the primary category. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/page/2/#post-8906373) * I would but I’m not exactly sure how I would do that. I’ve never set up a local WordPress site. Sorry, I wish I had more knowledge in this area * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8892500) * Scratch that, apparently I can’t create a staging copy due to lack of disk space on our hosting account :/ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8892482) * Andrew, * That’s a great idea, and we do have the capability to do that. I’ll work on that over the weekend. Thank you so much for your timely response, I really do appreciate it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8887308) * Andrew, thank you very much for your response. It means a lot to know I’m not selectively being ignored. * 1. I am not seeing any errors right off the bat, but it is also hard to test as the site is live and I don’t want to charge my card $49.99 to test the checkout process. I do see the following warnings in the console, but I am inclined to believe these are unrelated, but again this is not my area of expertise so I don’t know. * JQMIGRATE: jQuery.fn.load() is deprecated JQMIGRATE: jQuery.browser is deprecated * 2. Thank you for verifying that this is an option. It is our preference to stay with Stripe if possible, but obviously if we can’t resolve this issue we will definitely need to migrate back over to Authorize.net. Although, I should say I would be a bit upset if we went through the migration process only to find that a short time later the issue was resolved in a PMPro core update. * I still have not heard back from Jason or Kim, but the primary point of contacting them was to get some insight as to whether or not this issue could be resolved in a timely manner if I was to sign up for a paid support plan. A simple response would have been great. But my hesitation is in paying $197 and not having my issue resolved. This was my experience last time. I essentially paid $197 in order to receive support, but the support I received basically just told me to wait for an update. I really don’t mind paying to have this fixed, but I absolutely do mind paying to be told to wait for an update. * We are currently using the newest version of PMPro and still are at a loss as to how to handle the issue. If I sign up for a paid support plan and my issue is not resolved, or is simply resolved in an update after I pay for the plan am I entitled to a refund? * Thanks again for you response, I really appreciate it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8871753) * It’s also very very discouraging to see other questions being answered by a member of the PMPro team within the last couple days which means they have selectively skipped over this thread and chosen not to provide a response to my questions. A simple 2 sentence response regarding if there is a fix in the works and if it will be resolved faster with a Plus account is not a lot to ask. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8871726) * I have to say I am pretty disappointed in the poor level of communication from PMPro right now. This has been a huge disaster on our site and has created an unbelievable amount of additional work for us. I have been very patient and gone as far as using the contact form on the website on 5 days ago simply to ask if my issue will be resolved quicker if I sign up for for a Plus account and I have yet to get any sort of response. It was very reassuring to get an initial response in this forum, but there has been absolutely zero follow up for 2 weeks now. I understand you guys are busy and I shouldn’t expect an exceptional level of support in this forum, but if I can’t even get a response as to if my issue will be resolved with a Plus account…I’m pretty much just dead in the water at this point. Normally I would sign up for the Plus account with expectations that it is something that would be resolved, but I did that last year to have an issue resolved and was simply told I needed to wait for an official addon to resolve the issue, so that $197 was a bit of a waste. I’d prefer not to go down that path again unless I can get confirmation that I will actually get some useful support. And if you guys can’t even answer general inquiries submitted on your website, it’s fairly reasonable to expect that same level of support upon paying $197 for a plus account. I guess next time I will be recommending a different membership plugin for my clients if this is the norm here at PMPro. - This reply was modified 9 years, 5 months ago by [jaykdoe](https://wordpress.org/support/users/jaykdoe/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8837567) * Any updates on this? We’re now considering moving our payment processor over to authorize.net since Stripe doesn’t seem to function properly but we really really don’t wan to lose all the subscriptions we were able to get upon launching the website. Fixing this is a #1 priority for us. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions] New users being told their username is already in use and then charged twice](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/) * Thread Starter [jaykdoe](https://wordpress.org/support/users/jaykdoe/) * (@jaykdoe) * [9 years, 5 months ago](https://wordpress.org/support/topic/new-users-being-told-their-username-is-already-in-use-and-then-charged-twice/#post-8818497) * Thank you both for your detailed responses. For starters, our subscription plan does not have an initial payment of $0, its actually $49.99 with an annual recurring subscription amount of $49.99. So the fact that we’re seeing $0 invoices is a little odd. We only have one membership level which is $49.99 per year. Recurring subscription is checked, there is no billing cycle limit, and no custom trial period. In the Stripe settings I have tried checking off “Extra HTTPS URL Filter” and had no luck with this checked on or off. In both instances the issue still arises. It is worth noting, that this does not happen to all new subscribers, it probably affects about 10% of all new subscribers. This is also very difficult for me to recreate the error on my end because it only happens to users who are signing up and paying with a credit card, so troubleshooting on my end has not been easy. I did speak with Stripe support and this is what they said: * “Alright, so I see several instances in which a customer was successfully created using the valid token, then the customer creation request was submitted to Stripe again afterwards with the same token, triggering this ‘can’t use the same token more than once’ error. I’d recommend you ask your web developers to look into this to see why your website is submitting customer creation requests to Stripe multiple times, even after the customer has successfully been created” * The plugins and addons I currently have active are: AffiliateWP AffiliateWP – PayPal Payouts AffiliateWP – Recurring Referrals Awesome Support Contact Form 7 Paid Memberships Pro Paid Memberships Pro – MailChimp Add On Remove Dashboard Access Slider Revolution Swift Framework Theme My Login TinyMCE Advanced Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/users/jaykdoe/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/jaykdoe/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/jaykdoe/replies/page/2/?output_format=md)