Title: Jay @ Cloudinary's Replies | WordPress.org --- # Jay @ Cloudinary [ ](https://wordpress.org/support/users/jaycloudinary/) * [Profile](https://wordpress.org/support/users/jaycloudinary/) * [Topics Started](https://wordpress.org/support/users/jaycloudinary/topics/) * [Replies Created](https://wordpress.org/support/users/jaycloudinary/replies/) * [Reviews Written](https://wordpress.org/support/users/jaycloudinary/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jaycloudinary/replied-to/) * [Engagements](https://wordpress.org/support/users/jaycloudinary/engagements/) * [Favorites](https://wordpress.org/support/users/jaycloudinary/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/jaycloudinary/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jaycloudinary/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Problem with Coudinary & WP 5.6](https://wordpress.org/support/topic/problem-with-coudinary-wp-5-6/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-with-coudinary-wp-5-6/#post-13767705) * [@hiskingdomprophecy](https://wordpress.org/support/users/hiskingdomprophecy/) I can answer while Loic is offline. * Sincere apologies for the inconvenience on this. * It is advisable to use the latest [version 2.4.0](https://downloads.wordpress.org/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn.zip) of the plugin. The new version of the plugin includes new features and various bug fixes as highlighted below: * **New Features:** - Added breakpoints support for featured images - Global transformations on both Categories and Tags pages are now collapsible - On plugin deactivation, we will ask you to share with us the reason. It’s important to us. * **Fixes and improvements:** - Fixed an issue with syncing a deleted asset - Improved the mechanism for removing the Cloudinary account - The warning message for exceeding the annual unit plan was revised - Improved the Alt text syncronization from Cloudinary to WordPress - Fixed WPBakery error when inserting an image by the WordPress editor - Fixed AMP plugin conflict issue * Though, I do not see a reason upgrading should break your site. Is there a sandbox version of the website this can be tested before upgrading on the live site? * Looking forward to your response. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Do not disable serving images from Cloudinary if we pass quota](https://wordpress.org/support/topic/do-not-disable-serving-images-from-cloudinary-if-we-pass-quota/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 5 months ago](https://wordpress.org/support/topic/do-not-disable-serving-images-from-cloudinary-if-we-pass-quota/#post-13742412) * [@alexranc](https://wordpress.org/support/users/alexranc/) Yes, on PAYG plan plugin or the account is not deactivated. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Do not disable serving images from Cloudinary if we pass quota](https://wordpress.org/support/topic/do-not-disable-serving-images-from-cloudinary-if-we-pass-quota/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 5 months ago](https://wordpress.org/support/topic/do-not-disable-serving-images-from-cloudinary-if-we-pass-quota/#post-13737130) * [@alexranc](https://wordpress.org/support/users/alexranc/) * Yes, that’s correct. PAYG plan allows overages and bills based on credit utilization. [https://cloudinary.com/console/payments/upgrade/pro_PAYG/monthly](https://cloudinary.com/console/payments/upgrade/pro_PAYG/monthly) * This plan will allow 2,750 Monthly Credits 1 Credit = 1,000 Transformations OR 1 GB Storage OR 1 GB Bandwidth $0.45 Overage credit price * Let me know if this helps. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot read property ‘_cloudinary_featured_overwrite’ of undefined](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/#post-13475058) * Hi [@pire](https://wordpress.org/support/users/pire/) [@ajonp](https://wordpress.org/support/users/ajonp/) [@entertio](https://wordpress.org/support/users/entertio/) , * WordPress Hot-fix was released today in v2.2.1. This should take care of this issue. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot read property ‘_cloudinary_featured_overwrite’ of undefined](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/#post-13435703) * [@pire](https://wordpress.org/support/users/pire/) [@ajonp](https://wordpress.org/support/users/ajonp/) [@entertio](https://wordpress.org/support/users/entertio/) , * Team is working on the bug fix and will release a patch very soon. * I’ll keep you posted here. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot read property ‘_cloudinary_featured_overwrite’ of undefined](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/#post-13409703) * Hi [@entertio](https://wordpress.org/support/users/entertio/) , * Thank you for the information. Internal team is looking into this, I’ll update here when there is some more information on this. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot read property ‘_cloudinary_featured_overwrite’ of undefined](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-read-property-_cloudinary_featured_overwrite-of-undefined/#post-13405426) * Hi [@entertio](https://wordpress.org/support/users/entertio/) , * Thank you for reaching out. * I tried using the Cover block to publish a post and then edit it again. Do not see any see errors on the latest versions – WordPress 5.5.1 and Cloudinary 2.2.0. * Would you be able to provide step by step instructions on how to reproduce the error? * Additionally, please provide: 1. WP and Cloudinary versions 2. List of other plugins 3. Themes you are using. 4. Page builders. * Once provided, I will take a deeper look into it on our end, trying to reproduce the issue and escalate this error internally as needed. * In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed? * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Broken Images](https://wordpress.org/support/topic/broken-images-79/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 8 months ago](https://wordpress.org/support/topic/broken-images-79/#post-13358523) * Hi [@sourabhgodha](https://wordpress.org/support/users/sourabhgodha/) , * I can take a look while [@loiccloudinary](https://wordpress.org/support/users/loiccloudinary/) is away. * When the button “**Sync all media to Cloudinary**” is clicked, bulk sync starts sending images from WordPress Media Library to Cloudinary Media Library. During this process, the button changes to “**Stop Sync**“. * Clicking on the “Stop Sync” button stops the sync process. Any images uploaded to this point will remain synced. * I just tested this on my side, seems to be working as explained above. * Are you noticing that the upload process did not stop when the “Stop Sync” button is pressed? If so, please provide the exact steps to reproduce the behavior. * Looking forward to your response. * Best regards, Jay - This reply was modified 5 years, 8 months ago by [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] quota notification in WP](https://wordpress.org/support/topic/quota-notification-in-wp/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 8 months ago](https://wordpress.org/support/topic/quota-notification-in-wp/#post-13313902) * Hi [@dyonos](https://wordpress.org/support/users/dyonos/), * Thanks for reaching out. * I am working internally with the team on having an option to close/disable/improve the quota notifications and will update here as soon as there is some progress on this. * Can you please provide your account cloud name to take a look at? * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 8 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13294707) * [@selftripsru](https://wordpress.org/support/users/selftripsru/) Team is working on adding pdf sync support for the September release. I’ll update you once this is out. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13224042) * Hi [@selftripsru](https://wordpress.org/support/users/selftripsru/), * I have reached out internally with your query on future updates and will update here accordingly. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13215036) * Hi [@selftripsru](https://wordpress.org/support/users/selftripsru/), * Currently, WordPress plugin does not allow, files other images and videos to be synced to your Cloudinary account. * Files can still be uploaded to the WordPress Media Library and can be delivered directly from there. * Pdf and other files are supported by Cloudinary when uploaded directly. Here is a KB article on other file formats: [https://support.cloudinary.com/hc/en-us/articles/202520572-Can-Cloudinary-be-used-for-types-of-files-other-than-images-and-videos-](https://support.cloudinary.com/hc/en-us/articles/202520572-Can-Cloudinary-be-used-for-types-of-files-other-than-images-and-videos-) * Let me know if this helps. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13209889) * Hi [@selftripsru](https://wordpress.org/support/users/selftripsru/), * Thanks for reaching out. * It would be helpful to understand your use-case first. * Would you able to provide more details on the purpose and nature of pdf files? Are these files generated by you? Also, tells us more about which other formats you are referring to? * We want to ensure no malicious files are distributed through the service. May I please ask you to share some details regarding the expected usage and origin of the PDFs and/or Archives that you’ll be uploading and delivering – will these be uploaded directly by users of your website/app or do you have any control over this process, such as if you’re generating the files yourself prior to uploading to Cloudinary? * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Critical error](https://wordpress.org/support/topic/critical-error-59/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 10 months ago](https://wordpress.org/support/topic/critical-error-59/#post-13061147) * [@danielbenjamins](https://wordpress.org/support/users/danielbenjamins/) This issue was fixed as part of the new release. Can you please update to the latest version 2.1.2 of the plugin and try? If you are still noticing the problem, please open a support ticket directly with more details for further investigation. * Best regards, Jay * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Error on files over 100mb in latest version](https://wordpress.org/support/topic/error-on-files-over-100mb-in-latest-version/) * [Jay @ Cloudinary](https://wordpress.org/support/users/jaycloudinary/) * (@jaycloudinary) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-files-over-100mb-in-latest-version/#post-12968485) * Hi [@davidcoplex](https://wordpress.org/support/users/davidcoplex/), * Thank you for reporting this. We are checking this with our internal dev team and will get back to you accordingly. * Best regards, Jay Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/jaycloudinary/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jaycloudinary/replies/page/2/?output_format=md)