Title: Jack Heape's Replies | WordPress.org

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# Jack Heape

  [  ](https://wordpress.org/support/users/jackheape/)

 *   [Profile](https://wordpress.org/support/users/jackheape/)
 *   [Topics Started](https://wordpress.org/support/users/jackheape/topics/)
 *   [Replies Created](https://wordpress.org/support/users/jackheape/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/jackheape/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/jackheape/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/jackheape/engagements/)
 *   [Favorites](https://wordpress.org/support/users/jackheape/favorites/)

 Search replies:

## Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[CleanTalk Anti-Spam. Spam Firewall & Bot protection] Anti-Spam by Clean Talk Error](https://wordpress.org/support/topic/anti-spam-by-clean-talk-error/)
 *  Thread Starter [Jack Heape](https://wordpress.org/support/users/jackheape/)
 * (@jackheape)
 * [4 years ago](https://wordpress.org/support/topic/anti-spam-by-clean-talk-error/#post-15828328)
 * Yes, that fixed it. Thanks!
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[AMP for WP - Accelerated Mobile Pages] Big Thumbs Down. Update Always Crashes Site](https://wordpress.org/support/topic/big-thumbs-down-update-always-crashes-site/)
 *  Thread Starter [Jack Heape](https://wordpress.org/support/users/jackheape/)
 * (@jackheape)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-thumbs-down-update-always-crashes-site/#post-9981798)
 * Well I am glad that you fixed the problem. This time. However, this is an ongoing
   issue. The fact that when you guys update the plugin, a fatal error occurs. A
   plugin that continually crashes WordPress means you are not doing your testing
   properly before issuing the update. I cannot afford to have a plugin that takes
   my website down.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[GeneratePress] Vendor is very responsive](https://wordpress.org/support/topic/misleading-representation-of-what-is-available/)
 *  Thread Starter [Jack Heape](https://wordpress.org/support/users/jackheape/)
 * (@jackheape)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/misleading-representation-of-what-is-available/#post-7955033)
 * I think all you should do is clarify that to have full functionality of the theme,
   you need to purchase the Pro (Premium) version. I think you should charge if 
   you want. Its your creation. Your product. My only objection has and still is
   that on WordPress.org, vendors who have upgrades to get the full benefit of their
   theme say so. if you don’t point that out, then users assume that they are getting
   the full benefit of what you are offering.
    You seem to be a very conscientious
   person. I will take my review down as I think my point has been made. It IS a
   good theme. With great features from what I can tell.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[GeneratePress] Vendor is very responsive](https://wordpress.org/support/topic/misleading-representation-of-what-is-available/)
 *  Thread Starter [Jack Heape](https://wordpress.org/support/users/jackheape/)
 * (@jackheape)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/misleading-representation-of-what-is-available/#post-7955030)
 * Sorry guys, I did NOT miss the Customize button. I clicked on it. And then found
   at that all addons have to paid for, something NOT mentioned in the theme description
   on WordPress.org. And that is my point. You should state that you offer a bare
   bones theme for free, but that to take advantage of all the features, in fact
   most of the features, you have to upgrade. A very common statement on WordPress
   theme descriptions is that a Premium or Pro version is available and what is 
   offered. But when you do NOT say that, and a person goes to all the trouble to
   install a theme, start configuring it, and then find out that I have to pay for
   most of the features is troubling. In this case I wanted a custom background.
   Your theme is tagged (which in effect is displayed as part of the description)
   as offering such. That option has to be purchased to utilize it. So to summarize,
   yes you get a basic theme for free. But to, use custom colors, custom background,
   custom typography, import/export, copyright, disable elements, blog, hooks, spacing,
   backgrounds, or secondary nav, you have to pay extra. So my review is 100% accurate.
   And that is why I gave you one star, for obfuscation.

Viewing 4 replies - 1 through 4 (of 4 total)