Title: jaba13's Replies | WordPress.org

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# jaba13

  [  ](https://wordpress.org/support/users/jaba13/)

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## Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)

 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[ArileWP] Arile plugin causing Fatal Errors](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/)
 *  Thread Starter [jaba13](https://wordpress.org/support/users/jaba13/)
 * (@jaba13)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/#post-15198029)
 * Hello Arile theme team
 * Was able to speak with the provider and they were Cleary stating after their 
   analysis that the problem is related to the plugin.
 * Can you please indicate what data you need to continue the investigation?
 * Regards
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[ArileWP] Arile plugin causing Fatal Errors](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/)
 *  Thread Starter [jaba13](https://wordpress.org/support/users/jaba13/)
 * (@jaba13)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/#post-15176035)
 * Hi Thanks for the feedback.
    I’m going to verify with my hosting provider as 
   it is only happening from the Plesk C-panel. Will update the outcome in this 
   ticket.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[ArileWP] Arile plugin causing Fatal Errors](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/)
 *  Thread Starter [jaba13](https://wordpress.org/support/users/jaba13/)
 * (@jaba13)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/#post-15176020)
 * I also receive daily mails with the following:
 *     ```
       Updates were not installed for the following items:
   
       1. Website "Secure Vibes" (https://securevibes.be): Failed to reset cache for the instance #28: PHP Fatal error: Uncaught Error: Class 'Designexo_Customize_Base_Option' not found in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php:12
       Stack trace:
       #0 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(22): require()
       #1 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(39): ArileExtra_Designexo_Customizer->arileextra_designexo_customizer_settings()
       #2 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/designexo.php(6): require('/var/www/vhosts...')
       #3 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/arile-extra.php(35): require('/var/www/vhosts...')
       #4 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php(303): arile_extra_init()
       #5 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php on line 12
       Fatal error: Uncaught Error: Class 'Designexo_Customize_Base_Option' not found in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php:12
       Stack trace:
       #0 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(22): require()
       #1 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(39): ArileExtra_Designexo_Customizer->arileextra_designexo_customizer_settings()
       #2 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/designexo.php(6): require('/var/www/vhosts...')
       #3 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/arile-extra.php(35): require('/var/www/vhosts...')
       #4 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php(303): arile_extra_init()
       #5 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php on line 12
       Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.
       ```
   
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[ArileWP] Arile plugin causing Fatal Errors](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/)
 *  Thread Starter [jaba13](https://wordpress.org/support/users/jaba13/)
 * (@jaba13)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/arile-plugin-causing-fatal-errors/#post-15176017)
 * Hello
 * The error is happening when I want to login from the plesk c-panel via the WordPress
   Toolkit. When I disable the plugin it works and when I enable the plugin it doesn’t.

Viewing 4 replies - 1 through 4 (of 4 total)