Forum Replies Created

Viewing 15 replies - 1 through 15 (of 137 total)
  • @chelles4,

    Ivan Atanasov from SiteGround here. I must disagree with @andrejpavlovic (apologies for that) – you are not on your own, this is a forum where you can get help for various (if not all) WordPress related issues.

    If I may, I would like to offer a way to go about the problem you are facing:

    1. Post a Support Ticket from your SiteGround User Area reporting this issue. Share some details as to how to reproduce the problem and when did it happen
    2. A Technical Support member will address your inquiry and investigate it. If it is confirmed that the problem is not with the actual hosting and/or server – the team will share their findings and will offer an alternative.
    3. Depending on the outcome and if it still looks like this is a problem with the plugin, you can get the provided information and share it here, presenting it in your own words, so that the plugin dev can have something to work with without having to ask for your logins.

    Hello @enpractica,

    Ivan Atanasov from SiteGround here.

    I installed the GeoTargeting Lite – WordPress Geolocation plugin on a fresh WordPress application with the intention of helping with your issue.

    It appears that the operations you referred to (Add Region; Add City …) are under “Following settings are for premium version only”.
    On my installation, the plugin referred me to https://timersys.com/plugins/geotargeting-pro/ to get the premium version.

    As for the PHP warning, I would wait for the plugin devs to comment on that as I was not able to reproduce it on my end (using various PHP versions)

    If the customer is willing to re-do the process, I believe this is the better option of the two 🙂

    @joecanwrite, please try @yaniiliev ‘s suggestion first

    Hello @joecanwrite,

    Ivan Atanasov from SiteGround here. I took the liberty of checking the WordPress installation on getwebtips.com and I can confirm that Home and SiteURL of this app are set to http://getwebtips.joecanwrite.com.

    Additionally, during a very quick review, I was able to find approximately 15072 instances in your database where http://getwebtips.joecanwrite.com can be changed to http://getwebtips.com.

    Judging from your post here, I believe you would like to access this application with http://getwebtips.com

    I would recommend that you backup your database and then execute a wp search-replace changing getwebtips.joecanwrite.com to getwebtips.com to have this done.

    @acal, exactly my point. Deactivating a mod_sec rule with the offered example here is not the desired method and it will harm the security of a given website. Better deactivate a rule for a single file (the file that is creating the problem) and then handle the configuration.

    And like you mentioned, if a given mod_sec rule is not interfering with the functionality after the setup – you can delete the related code from the .htaccess file.

    Thank you for sharing this here.

    Hello,

    Ivan Atanasov from SiteGround here. I decided to post a short update to mention that I installed CFDB7 version 1.2.3 on a fresh WordPress installation and ran the PHP Compatibility Check through SG Optimizer. No errors were found for PHP 7.1.

    @runbei, could you please share the exact error message you receive in the PHP7.1 compatibility check and the version of the CFDB7 plugin you are using (maybe a plugin/themes list as well)? I believe this will be useful for the plugin devs to help here.

    Plugin Support ivanatanasov

    (@ivanatanasov)

    Hello @johnnadeau,

    When the Force HTTPS option is activated in SG Optimizer, the plugin will add the following rules in the website’s .htaccess file:

    RewriteEngine On
    RewriteCond %{HTTPS} off
    RewriteRule ^(.*)$ https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]

    This means that the traffic will be redirected to HTTPS.

    If you are concerned of the high number of hits of your domain, I recommend posting a Support Ticket from your SiteGround User Area. Our Technical Support team will gladly review the available logs and will offer an explanation.

    @wowtech,

    Ivan Atanasov from SiteGround here. I noticed your post in https://wordpress.org/support/topic/wordfence-scan-fails-the-current-scan-looks-like-it-has-failed/#post-10730690 and it appears that you are scanning your website with WordFence due to the issue you are reporting in this thread.

    I would recommend creating a new forum post for your issue as even though it may appear that the given issue is similar it is not always the case when a compromised website is the topic of the discussion.

    Still, I would like to address your last comment. If you have made up your mind to leave SiteGround, I would recommend doing this after the problem is resolved. Even if you move away to a different host and use the same setup it is highly likely that your website will still be (or will be) compromised. The only difference might be that the new host might not detect this right away.

    When handling such cases, our Technical Support always gives instructions and different alternatives how to tackle the problem and have it fixed.

    I would be glad to take a look at your website and check if everything was handled properly by our team, should you decide to post a new thread and give me the ticket ID or domain where you are facing the problem. Feel free to tag/mention me me in your post so that I can get to it faster.

    Hello @suepj,

    Ivan Atanasov from SiteGround here.

    I reviewed the recent logs for any entries that could explain the issue you are facing. There are several ModSecurity errors recorded for your domain that are likely related to the problem you described.

    I will not post the logs here for obvious reasons, however, would recommend that you post a Support Ticket from your SiteGround User Area and allow our team to recreate the problem.

    Our team will offer assistance with this.

    Forum: Fixing WordPress
    In reply to: SSL on domain

    Hello @shoves,

    Ivan Atanasov from SiteGround here. I decided to post an update in this thread because I noticed that your domain is still running without SSL.

    There are two options in this case:

    a. Install a Let’s Encrypt SSL for easygrasse.co.za from cPanel -> Let’s Encrypt. Scroll down and select easygrasse.co.za from the drop-down menu in the “Install new Let’s Encrypt Certificate” field

    This will install a free Let’s Encrypt SSL on your domain.

    b. If you prefer to use your old certificate for easygrasse.co.za then you need to get the certificate and private key from your SSL issuer or the old hosting company you had the certificate installed on.

    Once you have the certificate and private key, follow the steps below:
    1. Login in your cPanel
    2. Go to SSL/TLS Manager
    3. Click on Manage SSL sites under “Install and Manage SSL for your site (HTTPS)”
    4. Scroll down to “Install an SSL Website” and choose your domain from the drop-down menu
    5. Place the certificate in the Certificate (CRT) field and the private key in the Private Key (KEY) field
    6. Install the certificate

    You may want to get the CABUNDLE and use it in this process as well.

    Hello @sasquatters,

    Are you hosted with SiteGround. If you are, I will gladly take a look at your website (if you choose to provide it of course 🙂 ) and check if the 404 error is caused by the same reason.

    Hello @eliotzein,

    Ivan Atanasov from SiteGround here. I am posting a reply in this thread to be sure that there will not be any misunderstandings.

    You are already discussing the transfer of your WordPress website from your old hosting provider over to SiteGround. Your Website Transfer ticket ID is 2842135.

    The name servers were provided there, however, please note that if you edit this for your roofing-bath.com domain it will be pointed to your hosting account with us, where there is no website at the moment. Our team is on stand by waiting for your update in the ticket.

    Note that if your old host suspended your hosting account, we will not be able to get the website from there and move it to SiteGround. It is better if you continue the discussion in your ticket so that we can offer the best possible course of action.

    Plugin Support ivanatanasov

    (@ivanatanasov)

    Hello @liquid8,

    Ivan Atanasov from SiteGround here.

    It appears that the curl request for the X-Proxy-Cache header gives the correct response for an excluded URL.

    However, access to your WordPress Dashboard will be required in order to confirm that the URLs are excluded correctly.

    Could you please post a Support Ticket from your SiteGround User Area reporting this issue?

    Hello @masterchef93,

    I am not entirely sure what the issue here is. It has not been made clear by the plugin devs or contributors what sort of situation could lead to such a problem.

    @lbellipanni mentioned an IfModule tag that will deactivate the modsecurity rule with ID 001868 for the entire website if the code is placed in the .htaccess file in the root of the site.

    I don’t recommend deactivating modsecurity rules blindly without first receiving a confirmation that the rule is involved. We can investigate this and confirm if this is the case by reviewing our server logs for any related errors.

    Also, we can modify the code to deactivate the rule for a single file, not for the entire website, and this will keep the high security level of the environment your website is running in.

    Post a Support Ticket if you believe we can be of assistance here.

    Hello 🙂

    Ivan Atanasov from SiteGround here.

    @mrsullivan, could you please give me the ticket ID where this issue was discussed with our Technical Support team?

    @bp7hb – Yes please. It is better to post a Support Ticket from your SiteGround User Area so that we can double check and point you in the right direction.

Viewing 15 replies - 1 through 15 (of 137 total)