Title: IQComputing Alex's Replies | WordPress.org --- # IQComputing Alex [ ](https://wordpress.org/support/users/iqcalex/) * [Profile](https://wordpress.org/support/users/iqcalex/) * [Topics Started](https://wordpress.org/support/users/iqcalex/topics/) * [Replies Created](https://wordpress.org/support/users/iqcalex/replies/) * [Reviews Written](https://wordpress.org/support/users/iqcalex/reviews/) * [Topics Replied To](https://wordpress.org/support/users/iqcalex/replied-to/) * [Engagements](https://wordpress.org/support/users/iqcalex/engagements/) * [Favorites](https://wordpress.org/support/users/iqcalex/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 74 total) 1 [2](https://wordpress.org/support/users/iqcalex/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/iqcalex/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/iqcalex/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/iqcalex/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/iqcalex/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] How to move shipping positioning?](https://wordpress.org/support/topic/how-to-move-shipping-positioning/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 days, 7 hours ago](https://wordpress.org/support/topic/how-to-move-shipping-positioning/#post-18905016) * Hello [@lgs77717](https://wordpress.org/support/users/lgs77717/) * A slowdown is likely to happen, but not consistently. The ShipStation API takes a good amount of time to retrieve rates whenever a zipcode is entered, but WooCommerce does a good job at caching those rates at checkout so repeat requests shouldn’t be making additional API calls. * You should be able to see this by enabling Debugging under Settings > Integration. The logs should be under WooCommerce > Status > Logs. Whenever you refresh your checkout you should see the postalcode/zipcode persist (pre-populate) to what you’ve entered previously. The logs should indicate if an API request is happening on every refresh. If so, this may indicate something is modifying the default WooCommerce caching functionality. * So in short, the ShipStation API calls are the biggest slowdown that is unfortunately out of my hands, but WooCommerce should be caching the returned rates and the shipping address information to prevent repeat API requests. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Three bugs: currency conversion / cheapest rate not displaying / rate summing](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 days, 7 hours ago](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/#post-18905000) * Hello [@sinisterfish](https://wordpress.org/support/users/sinisterfish/) * Thanks again for the report. We have published an update to the plugin to address these issues. Should you run across any other issues, you may reply back to this thread and we can investigate further. Have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Three bugs: currency conversion / cheapest rate not displaying / rate summing](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [6 days, 8 hours ago](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/#post-18901962) * Hello [@sinisterfish](https://wordpress.org/support/users/sinisterfish/) * First and foremost, thank you for your detailed report – it is/was very helpful! We wanted to follow up with this after some testing and investigation. * **Bug 1: Currency double-conversion with multi-currency plugins** Unfortunately, I wasn’t able to replicate this issue on a default WooCommerce install using their demo products. The shipping prices did convert properly on both the cart and checkout from USD to GPB. This plugin, Live Rates, uses the WooCommerce Settings set currency as the base. If USD is the Setting Base, this is what will be in the ShipStation request. * **Bug 2: “Select Cheapest Rate” breaks checkout display entirely** This is a legitimate issue in how the lowest rate is being returned. This will be patched with the next release. * **Bug 3: Rates being summed instead of deduplicated** There does seem to be an issue with rates encompassing the entire cart and quantities that we are looking into. That being said, the plugin only works with the generic `package` type from each shipper. This can be seen in the get_shipping_estimates method. * [https://github.com/IQComputing/live-rates-for-shipstation/blob/main/core/api/shipstation.php#L293](https://github.com/IQComputing/live-rates-for-shipstation/blob/main/core/api/shipstation.php#L293) * By doing this we do not need to worry about deduplication. The shipper (API) either gets the product dimensions or the custom box dimensions that the system supplies it. * — * We’ll continue to investigate this issue and reply back to this thread once a patch has been implemented. Thanks again and have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Three bugs: currency conversion / cheapest rate not displaying / rate summing](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 week, 1 day ago](https://wordpress.org/support/topic/three-bugs-currency-conversion-cheapest-rate-not-displaying-rate-summing/#post-18899615) * Hello [@sinisterfish](https://wordpress.org/support/users/sinisterfish/) * Thanks for the report! We’ll look into this and see what can be done. In the meantime, we do recommend updating to 1.2.6. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] How to move shipping positioning?](https://wordpress.org/support/topic/how-to-move-shipping-positioning/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 week, 2 days ago](https://wordpress.org/support/topic/how-to-move-shipping-positioning/#post-18898422) * Hello [@lgs77717](https://wordpress.org/support/users/lgs77717/) * We wanted to inform you that the returned Shipping Rates should be ordered from lowest to highest cost, with lowest at the top of the list. Let us know if you continue to run into issues with rates showing out of order and we may investigate further. Have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Packing Method – Pack items individually](https://wordpress.org/support/topic/packing-method-pack-items-individually/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 week, 2 days ago](https://wordpress.org/support/topic/packing-method-pack-items-individually/#post-18898420) * Hello [@piexxer](https://wordpress.org/support/users/piexxer/) * We wanted to let you know that the latest update pushed this morning should have the patched individual packaging in place. Hopefully this resolves the issues you were running into. If you have any further questions or find that this doesn’t fully resolves your issue, you may reply back to this thread and we may investigate further. Have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Packing Method – Pack items individually](https://wordpress.org/support/topic/packing-method-pack-items-individually/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 weeks ago](https://wordpress.org/support/topic/packing-method-pack-items-individually/#post-18894413) * Hello [@piexxer](https://wordpress.org/support/users/piexxer/) * The core issue occurred when we moved the Shipping Calculator over to using Cart Hashes as Keys instead of Product IDs. Looking at the Upcoming Github Branch changes to see what was different between the previous version and now. * [https://github.com/IQComputing/live-rates-for-shipstation/commit/6c64e59fc73bc5c830adba33b858509c6b71033b](https://github.com/IQComputing/live-rates-for-shipstation/commit/6c64e59fc73bc5c830adba33b858509c6b71033b) * Previously, the `get_requestsby_individual()` method was returning request results keyed by Product ID, as you can see on line 517 in red. We need the Cart Hash for later so that we can re-access the cart and get the quantity. * In the `process_available_rate()` method, which accepts the ShipStation Rate result and 1 Package result, on line 952 in red and green, is where we’re getting the actual quantity from the cart – in which we need the cart hash to do so and** not** the Product ID. * Finally, if you’re looking to modify the Calculator Object or API we do have a hook where you may completely switch out the Shipping Calculator Class, allowing you to supplement your own ShipStation API Handler Class as well, using the ` iqlrss/shipping/calculator_object` filter hook. Using this hook you can provide an object to override the base calculator methods (as your class must inherit the base calculator class) and override the `api()` method. This should allow you to add in the customizations you need without having to worry about not keeping the plugin up-to-date or feeling like you have to modify the core plugin code. * [https://github.com/IQComputing/live-rates-for-shipstation/blob/main/core/shipping-method-shipstation.php#L735](https://github.com/IQComputing/live-rates-for-shipstation/blob/main/core/shipping-method-shipstation.php#L735) * > I did re-work it to be much more efficient in it’s calls to avoid any unnecessary, > as there are also other hidden areas to consider on this for performance, which > your plugin does not if it was to be simply changed to full qty support logic, > however it also calls in areas where it’s not ideal in it’s current logic, > so there is room for improvements. * The plugin is Open Source and on Github. If you would like to make contributions based on your investigations, I’m sure everyone using this plugin would be grateful. Otherwise, if you would like to extrapolate further, our team could look at implementing these improvements. * [https://github.com/IQComputing/live-rates-for-shipstation/](https://github.com/IQComputing/live-rates-for-shipstation/) * In any case we’re glad you were able to find a solution. Have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Packing Method – Pack items individually](https://wordpress.org/support/topic/packing-method-pack-items-individually/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 weeks, 1 day ago](https://wordpress.org/support/topic/packing-method-pack-items-individually/#post-18893376) * Hello [@piexxer](https://wordpress.org/support/users/piexxer/) * Apologies for the radio silence, but thank you for bringing this to our attention. This appears to be an issue with Individual Shipping not being able to access the cart hash and is unable to retrieve the quantity. If you’re development savvy you may be able to use the Upcoming Release to override the current version which would resolve this issue. * [https://github.com/IQComputing/live-rates-for-shipstation/tree/upcoming](https://github.com/IQComputing/live-rates-for-shipstation/tree/upcoming) * Otherwise, we plan to ship this with further updates to the plugin early next week. In the meantime should you have further questions you may reply back to this thread and our team will response in due time. Have a wonderful rest of your week! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] How to move shipping positioning?](https://wordpress.org/support/topic/how-to-move-shipping-positioning/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 weeks, 1 day ago](https://wordpress.org/support/topic/how-to-move-shipping-positioning/#post-18893290) * Hello, * Thanks for the feature request. While we do not have a timeline for the implementation, we will add this to our list of features. * In the meantime, you may be able to hire a local developer to implement a small development snippet to reorder the shipping package rates: * [https://www.businessbloomer.com/woocommerce-sort-shipping-costs-low-high/](https://www.businessbloomer.com/woocommerce-sort-shipping-costs-low-high/) * ```wp-block-code /** * @snippet Sort Shipping Rates by Price - WooCommerce * @how-to businessbloomer.com/woocommerce-customization * @author Rodolfo Melogli, Business Bloomer * @compatible WooCommerce 7 * @community https://businessbloomer.com/club/ */add_filter( 'woocommerce_package_rates', 'businessbloomer_sort_shipping_methods', 100, 2 ); function businessbloomer_sort_shipping_methods( $rates, $package ) { if ( ! is_array( $rates ) ) return $rates; uasort( $rates, function ( $a, $b ) { if ( $a == $b ) return 0; return ( $a->cost < $b->cost ) ? -1 : 1; } ); return $rates; // NOTE: BEFORE TESTING EMPTY YOUR CART } ``` * This plugins shipping rates run through the same filter hooks that WooCommerce has to modify the output. The above is still a reliable solution, but again we recommend reaching out to a local developer to implement it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Warning Could not retrieve rates for packed item while processing rates. [29453]](https://wordpress.org/support/topic/warning-could-not-retrieve-rates-for-packed-item-while-processing-rates-29453/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 weeks, 1 day ago](https://wordpress.org/support/topic/warning-could-not-retrieve-rates-for-packed-item-while-processing-rates-29453/#post-18893277) * Hello [@piexxer](https://wordpress.org/support/users/piexxer/) * I want to clarify, we are not affiliated with ShipStation. This is a Free Plugin run by Volunteers. There is no premium option. We do not prioritize paying clients for this plugin because there is no monetary exchange happening. We have to pay for an API key just like everybody else. * Now, unfortunately an XML response is almost certainly on the ShipStation side of things. This plugin just reads from the JSON API. There is no active XML processing happening. We do not have access to ShipStation in how they process USPS responses, only what ShipStation gives back to us to process. * This does need to run through ShipStation Support. We recommend providing them access to your website, a link to this support thread, and any pertinent information to help them narrow down the issue. In the Integration Settings is a checkbox to enable logging in which full API responses can be found under WooCommerce > Status > Logs > live-rates-for-shipstation * The API responses are going to be important for how they debug the issue and determine the root cause. If they recommend any fixes or suggestions we can look at implementing those, but XML is out of scope of what this plugin features. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Shipping options per product](https://wordpress.org/support/topic/shipping-options-per-product/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 month, 1 week ago](https://wordpress.org/support/topic/shipping-options-per-product/#post-18870520) * Hello [@theodotcom](https://wordpress.org/support/users/theodotcom/) * Thanks for the clarification. Unfortunately, no immediate solution, but some of these Shipping Services do come with “flags”, things like hazardous material or fragile. We may be able to use these to flag certain products to align with certain Shipping Services that modify which rates get returned for an overall cart. * We’ll look into this a bit further with that in mind and we’ll keep you posted on what we find out. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Shipping options per product](https://wordpress.org/support/topic/shipping-options-per-product/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 month, 1 week ago](https://wordpress.org/support/topic/shipping-options-per-product/#post-18870437) * Hello [@theodotcom](https://wordpress.org/support/users/theodotcom/) * The problem that comes to mind with this kind of feature is: Which Shipping Service takes precedence if both of those products are in the cart? * WooCommerce only allows us to select 1 Shipping Service, so designating specific Shipping Services per product seems troublesome out the gate. Shipping Classes seem best suited for geographic areas than product based shipping services. * I’m open to ideas or suggestions, but I’m not sure how this could work when the checkout/cart expects rates to be returned based on the total cart instead of being individually selected per product. * Some alternative ideas which are outside the realm of this plugin: – An add_to_cart filter to prevent conflicting products to exist in the cart together at the same time returning an error message back to the user. – Using the woocommerce_package_rates filter to force specific shipping rates. This plugin also has a iqlrss/shipping/ calculator_object filter to extend the class and override Shipping Rates which can also be used to force a specific outcome. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Shipping Cost Not Added To Total](https://wordpress.org/support/topic/shipping-cost-not-added-to-total/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/shipping-cost-not-added-to-total/#post-18857116) * Hello [@centuryperf](https://wordpress.org/support/users/centuryperf/) ! * Is this only happening on the Admin Panel when viewing the order, or are you noticing it on the frontend as well? * For the Canada / International shipping options issue, this is another one we haven’t been able to replicate. Are you able to get shipping options from ShipStation directly (using the calculator on their website, through the ShipStation account)? Could it be an issue with the set Shipping Zones? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Shipping options not showing up](https://wordpress.org/support/topic/shipping-options-not-showing-up-2/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 months ago](https://wordpress.org/support/topic/shipping-options-not-showing-up-2/#post-18849733) * Hello [@richecolocity](https://wordpress.org/support/users/richecolocity/) * We have published an update to address this notice. This issue shouldn’t have affected returning shipping rates. If you update, and are still running into issues returning shipping options, could you try the ShipStation Shipping Calculator directly (From your ShipStation account, on their website) to ensure that their calculator can return rates for the specified addresses? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Shipping options not showing up](https://wordpress.org/support/topic/shipping-options-not-showing-up-2/) * Plugin Support [IQComputing Alex](https://wordpress.org/support/users/iqcalex/) * (@iqcalex) * [2 months ago](https://wordpress.org/support/topic/shipping-options-not-showing-up-2/#post-18848624) * Hello [@richecolocity](https://wordpress.org/support/users/richecolocity/) * I was able to replicate the issue on my end, but was also able to get returned rates at the same time. It’s not clear what the issue is but it looks like either an issue within the plugin itself or the ShipStation API. We will investigate this further on our end and publish a patch once we narrow down the cause. * In the meantime, if you have any further insight on this issue, please let us know. Viewing 15 replies - 1 through 15 (of 74 total) 1 [2](https://wordpress.org/support/users/iqcalex/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/iqcalex/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/iqcalex/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/iqcalex/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/iqcalex/replies/page/2/?output_format=md)