Title: Cecilia's Replies | WordPress.org --- # Cecilia [ ](https://wordpress.org/support/users/ipanasian/) * [Profile](https://wordpress.org/support/users/ipanasian/) * [Topics Started](https://wordpress.org/support/users/ipanasian/topics/) * [Replies Created](https://wordpress.org/support/users/ipanasian/replies/) * [Reviews Written](https://wordpress.org/support/users/ipanasian/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ipanasian/replied-to/) * [Engagements](https://wordpress.org/support/users/ipanasian/engagements/) * [Favorites](https://wordpress.org/support/users/ipanasian/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/users/ipanasian/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/ipanasian/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WC Shop Sync – Square Payment Gateway and Product Synchronization for WooCommerce] After upgrade to 4.6.6, a $1 WooCommerce order became $100 charge in Square](https://wordpress.org/support/topic/after-upgrade-to-4-6-6-a-1-woocommerce-order-became-100-charge-in-square/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [1 year, 11 months ago](https://wordpress.org/support/topic/after-upgrade-to-4-6-6-a-1-woocommerce-order-became-100-charge-in-square/#post-17801328) * They updated the plugin. Issue resolved. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 2 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17425969) * **_From what I gather, the issue occurs on return customers. What else is the same, or what differences are there?_** **_What about the payment gateway used; was it the same or different?_** * In the first order, I use Sprout invoices to create an invoice. The customer opens the invoice and then pays through the normal WC checkout page. In terms of the payment gateway, there is no difference. It’s all through the WC Checkout page using Square. Here is the product data:[https://recordit.co/DJq0a1eAH4](https://recordit.co/DJq0a1eAH4) * **_Just to clarify, did you already have a chance to test with placing two orders, after creating a test customer, with each order containing a simple product, and see if the issue persists, or otherwise?_** * Yes, I have tested with 2 orders with simple products. I could not reproduce the issue. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 3 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17418400) * This issue occurred again and it seems to happen when a customer pays for an order, then goes back into the site and buys another product. You’ll see order# 10726 is the first order that is paid for. Then the customer goes back in and buys a $30 product – Order # 10737. This $30 product has no shipping costs associated with it, I marked it as a virtual product. This second order is charged $0. * Here is a folder that has the invoices and the error log for order 10737. * [https://drive.google.com/drive/folders/1OT0EV53yML6SIDbiIQ8fVJqzllid5kn-?usp=drive_link](https://drive.google.com/drive/folders/1OT0EV53yML6SIDbiIQ8fVJqzllid5kn-?usp=drive_link) * Why is the first order causing the second order to go through as $0.00? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 3 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17370301) * Hi Pepe. I’d be happy to zoom with you. I’m in the eastern time zone. Please let me know what day / time is good for you. * I reached out to API Experts and they indicated that they did not find the issue with their plugin. I did not reach out to PMP as it didn’t occur to me that it would be their issue. I don’t use PMP for the invoicing and payments on this site. I use it for access to some videos. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 3 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17363774) * The issue came up again this past weekend. I had 3 orders that resulted in $0.00 being charged. Here is a [pdf](https://thevandamanlive.com/wp-content/uploads/2024/01/Order-19Jan.pdf) of all of the orders. * You can see there is this Tax being charged and i don’t know what that is. This is a FL based business and the site charges tax on residents in FL. You’ll see this tax under the Shipping line and it looks like “US-FL-PASCO-PORT-RICHEY Tax”. But i’ve been noticing this other Tax line above. * I use [Sprout Invoices](https://sproutinvoices.com/) to create invoices in the website. The invoices are sent to the clients. When clients [checkout](https://thevandamanlive.com/checkout) they have the option to add some supplies to their orchid orders (heat packs, cocktails). The issue arises when they try to add any of [these 3 products](https://thevandamanlive.com/product-category/supplies/) to the cart. * I looked at the error logs again and nothing jumps out at me. * Here are the error logs that I retrieved froM WC -> Status -> Logs and the debug. log file. * Any idea what the additional Tax is? Or if there are any clues as to what is causing this? * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17335666) * Hello Zubair. * If the error occurs again this weekend, I will review those logs and send an update. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17332557) * Thank you. I have not been able to replicate it. Last weekend I had about 100 transactions, 2-3 errors occurred. * Is there another debugging tool I can install or enable to give me more information. I have another batch of transactions coming this weekend and I want to capture as much information as I can. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17329256) * I have also created a staging site. Would you like access to that? If so, how can I securely send you the credentials? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Clients being charged $0 when checking out or amount totals change](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/clients-being-charged-0-when-checking-out-or-total-amount-changes/#post-17329056) * Hi Zubair; * Thank you for helping me with this. Here is the github link * [https://gist.github.com/Cecilia941/314b2c39cb3c9c6c1ed87bab1b9c5928](https://gist.github.com/Cecilia941/314b2c39cb3c9c6c1ed87bab1b9c5928) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Total Order Changes to $0 at Checkout](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/#post-17297269) * Thank you. I’ve tried several orders using the same products but i can’t reproduce the issues. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Total Order Changes to $0 at Checkout](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/#post-17294896) * The problem with this intermittent issue is that I cannot reproduce it. I can’t turn off plugins or change themes on the live site while I wait for an order to fail. * We have a live show Sat. night so I expect about 80 orders to come through. I hope to capture some info with the debug feature enabled should an order fail. Is there anything I should do? Or anything else I can provide that will help you investigate this? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Total Order Changes to $0 at Checkout](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/#post-17294884) * There weren’t any fatal errors at the time that the order failed (Dec 16th 10: 03pm ET). * This is the first fatal error in the log that occurred after the failed order( about 12hrs later): * 12-17-2023 @ 13:01:52 – Logging enabled 12-17-2023 @ 13:01:52 – Debug enabled 12-17-2023 @ 13:43:37 – Successfully loaded service schemas from server response.( fetch_service_schemas_from_connect_server) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Total Order Changes to $0 at Checkout](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/#post-17294868) * Here’s my system status report: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://thevandamanlive.com
Site address (URL): https://thevandamanlive.com
WC Version: 8.4.0
REST API Version: ✔ 8.4.0
WC Blocks Version: ✔ 11.6.2
Action Scheduler Version: ✔ 3.7.0
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: – Server Environment Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 0
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1 SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database WC Database Version: 8.4.0
WC Database Prefix: bpf_
Total Database Size: 133.54MB
Database Data Size: 110.30MB
Database Index Size: 23.24MB
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bpf_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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bpf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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bpf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bpf_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
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bpf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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bpf_wc_order_product_lookup: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
bpf_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
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bpf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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bpf_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
bpf_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bpf_wfpklist_template_data: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
bpf_woo_square_integration_deleted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bpf_woo_square_integration_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bpf_wpmailsmtp_debug_events: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
bpf_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bpf_yoast_indexable: Data: 0.50MB + Index: 0.33MB + Engine InnoDB
bpf_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
bpf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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bpf_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts ars_rules: 2
attachment: 53
bp-email: 43
bpbm-chat: 7
buddypress: 1
custom_css: 1
customize_changeset: 205
elementor_library: 19
nav_menu_item: 15
page: 37
post: 4
product: 601
revision: 1615
sa_client: 137
sa_invoice: 186
sa_item: 1
sa_notification: 12
sa_payment: 175
sa_record: 1046
shop_coupon: 2
shop_order: 274
wp_global_styles: 1
wp_navigation: 1
wpcode: 9
wpstream_product: 9
wpstream_product_vod: 9 Security Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (27) Reserve Stock for WooCommerce: by Addify – 1.2.1
Better Messages: by WordPlus – 2.4.4
Elementor Pro: by Elementor.com – 3.18.2
Elementor: by Elementor.com – 3.18.3
WPCode Lite: by WPCode – 2.1.7
Klaviyo: by Klaviyo
Inc. – 3.3.3 Live Shopping & Video Streams For WooCommerce: by Channelize.io – 2.1.6
Paid Memberships Pro: by Paid Memberships Pro – 2.12.6
Paid Memberships Pro - Custom Post Type Add On: by Paid Memberships Pro – 1.0.1
Paid Memberships Pro - Limit Post Views Add On: by Paid Memberships Pro – 0.6.1
Paid Memberships Pro - Member Homepages Add On: by Paid Memberships Pro – 0.3.1
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.3.0
Redirection: by John Godley – 5.3.10
Speed Optimizer: by SiteGround – 7.4.5
Security Optimizer: by SiteGround – 1.4.9
Sprout Invoices Pro: by Sprout Invoices – 20.6.0
Sprout Invoices: by Sprout Invoices – 20.6.0
WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 4.9.1
Visibility Logic for Elementor: by StaxWP – 2.3.5.1
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
WooCommerce: by Automattic – 8.4.0
APIExperts Square for WooCommerce: by Wpexpertsio – 4.2.9
Yoast SEO: by Team Yoast – 21.7
WP All Import Pro: by Soflyy – 4.8.5
WP Mail SMTP: by WP Mail SMTP – 3.11.0
WpStream - Live Streaming, Video on Demand, Pay Per View: by wpstream – 4.5.11.2
WooCommerce Shipping Labels, Dispatch Labels and Delivery Notes (Pro): by WebToffee – 1.0.6 Inactive Plugins (3) BuddyPress: by The BuddyPress Community – 12.0.0
Jetpack: by Automattic – 12.9.1
Woo Discount Rules: by Flycart – 2.6.2 Settings API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
live_stream (live_stream)
simple (simple)
variable (variable)
video_on_demand (video_on_demand) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to Woo.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ✔ WC Pages Shop base: #291 - /shop/
Cart: #292 - /cart/
Checkout: #293 - /checkout/
My account: #294 - /my-account/
Terms and conditions: #295 - /refund_returns/ Theme Name: Hello Elementor
Version: 2.9.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-12-22 13:42:39 -05:00
Options: ✔
Notes: 80
Onboarding: completed Action Scheduler Complete: 3,575
Oldest: 2023-11-20 14:00:27 -0500
Newest: 2023-12-21 11:24:01 -0500 Failed: 3
Oldest: 2023-10-11 13:49:56 -0400
Newest: 2023-11-22 13:46:30 -0500 Pending: 5
Oldest: 2023-12-21 12:24:01 -0500
Newest: 2023-12-25 14:07:28 -0500 Status report information Generated at: 2023-12-21 12:12:19 -05:00
` ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Total Order Changes to $0 at Checkout](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/total-order-changes-to-0-at-checkout/#post-17294707) * Hi Pepe. * I actually reached out to them first and they looked at my site’s backend and said that the issue is with WooCommerce. Somehow WC turned the total to $0 so that’s why WooSquare did not process payment. * They asked me to reachout to WC for assistance. * Thank you for looking into this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WC Shop Sync – Square Payment Gateway and Product Synchronization for WooCommerce] WooCommerce processes order though Square payment was not processed](https://wordpress.org/support/topic/woocommerce-processes-order-though-square-payment-was-not-processed/) * Thread Starter [Cecilia](https://wordpress.org/support/users/ipanasian/) * (@ipanasian) * [2 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-processes-order-though-square-payment-was-not-processed/#post-17284142) * ![](https://i0.wp.com/thevandamanlive.com/wp-content/uploads/2023/12/Checkout- Screen.png?ssl=1) * ![](https://i0.wp.com/thevandamanlive.com/wp-content/uploads/2023/12/Payment- Missing.png?ssl=1) * ![](https://i0.wp.com/thevandamanlive.com/wp-content/uploads/2023/12/Normal-Order. png?ssl=1) * Order details of a processed order with payment and the order that did not process. - This reply was modified 2 years, 4 months ago by [Cecilia](https://wordpress.org/support/users/ipanasian/). Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/users/ipanasian/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/ipanasian/replies/page/2/?output_format=md)