Title: informationexperts's Replies | WordPress.org

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# informationexperts

  [  ](https://wordpress.org/support/users/informationexperts/)

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## Forum Replies Created

Viewing 5 replies - 1 through 5 (of 5 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Import and export users and customers] Not importing email address](https://wordpress.org/support/topic/not-importing-email-address/)
 *  Thread Starter [informationexperts](https://wordpress.org/support/users/informationexperts/)
 * (@informationexperts)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/not-importing-email-address/#post-7277082)
 * Javier ~
 * Thank you… the 2nd column was the issue.
 * Where is the donate?
 * ~ Justin
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Import and export users and customers] Not importing email address](https://wordpress.org/support/topic/not-importing-email-address/)
 *  Thread Starter [informationexperts](https://wordpress.org/support/users/informationexperts/)
 * (@informationexperts)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/not-importing-email-address/#post-7277069)
 * Can you be more specific?
 * I’m using the same format we’ve always used, and it’s always worked. It shows
   it’s importing the email but it’s not showing once you go to Users. See below
   for how the spreadsheet is set up.
 * ht[tps://www.dropbox.com/s/4saeys1wzkzaayo/Screenshot%202016-04-14%2010.38.17.png?dl=0](https://www.dropbox.com/s/4saeys1wzkzaayo/Screenshot%202016-04-14%2010.38.17.png?dl=0)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Import and export users and customers] Not importing email address](https://wordpress.org/support/topic/not-importing-email-address/)
 *  Thread Starter [informationexperts](https://wordpress.org/support/users/informationexperts/)
 * (@informationexperts)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/not-importing-email-address/#post-7277057)
 * See these screenshots… it’s showing it’s importing…
    [https://www.dropbox.com/s/26m4df6iaudq5uh/Screenshot%202016-04-14%2010.25.50.png?dl=0](https://www.dropbox.com/s/26m4df6iaudq5uh/Screenshot%202016-04-14%2010.25.50.png?dl=0)
 * but then when you view the users, the email is not there…
 * [https://www.dropbox.com/s/i1qxkjj8wsxdlsi/Screenshot%202016-04-14%2010.26.33.png?dl=0](https://www.dropbox.com/s/i1qxkjj8wsxdlsi/Screenshot%202016-04-14%2010.26.33.png?dl=0)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Import and export users and customers] Not importing email address](https://wordpress.org/support/topic/not-importing-email-address/)
 *  Thread Starter [informationexperts](https://wordpress.org/support/users/informationexperts/)
 * (@informationexperts)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/not-importing-email-address/#post-7277046)
 * I have checked the format, and it’s the same file we’ve been using we just add
   the new info.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Import and export users and customers] Emails not sent](https://wordpress.org/support/topic/emails-not-sent-2/)
 *  [informationexperts](https://wordpress.org/support/users/informationexperts/)
 * (@informationexperts)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/emails-not-sent-2/#post-7195473)
 * Javier ~
 * We’ve been using your plugin for a while on a clients site and it has worked 
   flawlessly. Just recently (within the last few weeks) when we import a CSV formatted
   the way we always have, the email addresses/field are not being imported.
 * Do you know what’s wrong or a quick fix for this?

Viewing 5 replies - 1 through 5 (of 5 total)