Title: Inavii's Replies | WordPress.org --- # Inavii [ ](https://wordpress.org/support/users/inavii/) * [Profile](https://wordpress.org/support/users/inavii/) * [Topics Started](https://wordpress.org/support/users/inavii/topics/) * [Replies Created](https://wordpress.org/support/users/inavii/replies/) * [Reviews Written](https://wordpress.org/support/users/inavii/reviews/) * [Topics Replied To](https://wordpress.org/support/users/inavii/replied-to/) * [Engagements](https://wordpress.org/support/users/inavii/engagements/) * [Favorites](https://wordpress.org/support/users/inavii/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/users/inavii/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/inavii/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Error 500 updating post manually](https://wordpress.org/support/topic/error-500-updating-post-manually-2/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [1 year, 7 months ago](https://wordpress.org/support/topic/error-500-updating-post-manually-2/#post-18356557) * Hi [@equanimityes](https://wordpress.org/support/users/equanimityes/) * Thank you for reporting this issue! The problem causing a 500 error when manually updating posts has been fixed in the latest plugin version (2.7.8). Please update and check if everything works correctly. * If you have any further questions or issues, feel free to reach out! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Error 500 updating post manually](https://wordpress.org/support/topic/error-500-updating-post-manually/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [1 year, 7 months ago](https://wordpress.org/support/topic/error-500-updating-post-manually/#post-18356553) * Hi [@equanimityes](https://wordpress.org/support/users/equanimityes/) * Thank you for reporting this issue! The problem causing a 500 error when manually updating posts has been fixed in the latest plugin version (2.7.8). Please update and check if everything works correctly. * If you have any further questions or issues, feel free to reach out! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Double slash in URL](https://wordpress.org/support/topic/double-slash-in-url-13/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [1 year, 7 months ago](https://wordpress.org/support/topic/double-slash-in-url-13/#post-18356550) * Hi [@tellerrocker](https://wordpress.org/support/users/tellerrocker/) * Thank you for reporting this issue! The problem with double slashes in the media URL has been fixed in the latest plugin version (2.7.8). Please update and check if everything works correctly. * If you have any further questions or issues, feel free to reach out! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Unsupported request – method type: get on feed refresh](https://wordpress.org/support/topic/unsupported-request-method-type-get-on-feed-refresh/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [1 year, 9 months ago](https://wordpress.org/support/topic/unsupported-request-method-type-get-on-feed-refresh/#post-18231301) * Hi [@nomade123456](https://wordpress.org/support/users/nomade123456/) * Since we haven’t received any further response from you in over a week, we will now consider this issue resolved and close this support thread. * If you continue to experience any problems or have new questions, feel free to open a new support thread, and we’ll be happy to assist you. * Thank you for using our plugin, and we wish you all the best! 😊 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Unsupported request – method type: get on feed refresh](https://wordpress.org/support/topic/unsupported-request-method-type-get-on-feed-refresh/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [1 year, 9 months ago](https://wordpress.org/support/topic/unsupported-request-method-type-get-on-feed-refresh/#post-18217216) * Hi [@nomade123456](https://wordpress.org/support/users/nomade123456/) * Thank you for your kind words! We’re delighted to hear that our plugin meets your expectations and is a valuable tool for you. * Regarding the issue you’ve encountered, it might be due to Instagram retiring the Basic Display API for personal accounts as of December 4, 2024. You can find more information here: [Instagram is retiring Personal Accounts Basic Display API](https://www.inavii.com/docs/instagram-is-retiring-personal-accounts-basic-display-api/). * To resolve this, please: 1. Update the plugin to the latest version. 2. Reconnect the plugin to your Instagram account following this guide: [How to reconnect your Instagram account](https://www.inavii.com/docs/how-to-reconnect-your-instagram-account/). * Let us know if these steps resolve your issue. If you need further assistance, we’re here to help! 😊 * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Excellent Plugin and Support](https://wordpress.org/support/topic/excellent-plugin-and-support-581/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 4 months ago](https://wordpress.org/support/topic/excellent-plugin-and-support-581/#post-17758044) * Hi [@t5tech](https://wordpress.org/support/users/t5tech/) * Thank you for the wonderful review! We’re thrilled that our Pro plugin meets your expectations and allows you to easily manage Instagram accounts on your business websites. We also appreciate your kind words about our customer service– we always strive to be as helpful and responsive as possible. * Your satisfaction is our top priority, so don’t hesitate to reach out to us in the future if you have any questions or need further assistance. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Amazing plugin & the fastest customer support](https://wordpress.org/support/topic/amazing-plugin-the-fastest-customer-support/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 4 months ago](https://wordpress.org/support/topic/amazing-plugin-the-fastest-customer-support/#post-17754416) * Hi [@omgbestdevfreak](https://wordpress.org/support/users/omgbestdevfreak/) * Thank you so much for your wonderful review! We’re delighted to hear that you find the Inavii Social Feed plugin user-friendly and easy to integrate with your Instagram account. It’s fantastic to know that the plugin’s intuitive design has made it accessible for everyone, regardless of technical expertise. * We’re thrilled that the seamless integration and quick setup have helped keep your website visually engaging and up-to-date. Your kind words and recommendation mean a lot to us. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. Thank you for your review and for choosing Inavii Social Feed! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] The only plugin we need for instagram](https://wordpress.org/support/topic/the-only-plugin-we-need-for-instagram/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 4 months ago](https://wordpress.org/support/topic/the-only-plugin-we-need-for-instagram/#post-17754410) * Hi [@pszkaradek](https://wordpress.org/support/users/pszkaradek/) * Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying the plugin and that it has everything you need. It’s great to know that the integration with Elementor has been a game-changer for you. * We’re also delighted to hear that our team at Inavii could assist you in creating a unique setup for your e-commerce website. Your kind words mean a lot to us. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] 400 Session Invalid](https://wordpress.org/support/topic/400-session-invalid-2/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 4 months ago](https://wordpress.org/support/topic/400-session-invalid-2/#post-17754395) * Hi [@agenciafisher](https://wordpress.org/support/users/agenciafisher/) * Thank you for contacting us! * There may have been a temporary issue with the Instagram API. Please try connecting again. * If the problem persists, please contact us using the form on our [website](https://www.inavii.com/contact/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] TypeError: _.contains is not a function](https://wordpress.org/support/topic/typeerror-_-contains-is-not-a-function/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 5 months ago](https://wordpress.org/support/topic/typeerror-_-contains-is-not-a-function/#post-17723157) * Hi [@placidmanc](https://wordpress.org/support/users/placidmanc/), * I noticed that I have not received a reply to my previous messages. Due to inactivity, I will have to close this support ticket. * If you still encounter problems, or have new questions about the plugin, please don’t hesitate to open a new support ticket. I would be happy to assist you. * Thank you for your understanding, and I hope we can resolve any future issues that may arise. - This reply was modified 2 years, 5 months ago by [Inavii](https://wordpress.org/support/users/inavii/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Instagram reels not showing](https://wordpress.org/support/topic/instagram-reels-not-showing/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 5 months ago](https://wordpress.org/support/topic/instagram-reels-not-showing/#post-17700964) * Hi [@ryujiasotome](https://wordpress.org/support/users/ryujiasotome/), Thank you for contacting us!Reels are displayed in the plugin and can be displayed in connection with both a personal profile and a business profile. * You may be experiencing another issue with the reels on your site. It could be a **collaborative post**. * It is possible to show collaborative posts in your feed if these two requirements are met: * 1) You must be the original author of the post. If you were invited as a collaborator on the post, Instagram’s API unfortunately will not include the post when our plugin requests the posts from your feed. * 2) You must be using an Instagram Business Profile connection. When you use a Personal account connection, Instagram’s API does not include Collab Posts. * If you have other issues with Reels that are not related to collaboration posts, please contact us form on our **[site](https://www.inavii.com/contact/)**. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] TypeError: _.contains is not a function](https://wordpress.org/support/topic/typeerror-_-contains-is-not-a-function/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 5 months ago](https://wordpress.org/support/topic/typeerror-_-contains-is-not-a-function/#post-17699125) * Hi [@placidmanc](https://wordpress.org/support/users/placidmanc/), * Thank you for your report. After analyzing the interaction between the **Inavii for Elementor Social Feed** and **Advanced Custom Fields: Image Aspect Ratio Crop** plugins, we were unable to replicate the problem you described. * To help us investigate further, please provide the following information: - The URL of the page where the issue occurs. - Screenshots of the error. - Versions of both plugins. * If you prefer not to share this information publicly, feel free to contact us through the form on our **[website](https://www.inavii.com/contact/)**. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Video button](https://wordpress.org/support/topic/video-button-3/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 7 months ago](https://wordpress.org/support/topic/video-button-3/#post-17493045) * Hi [balcsi78](https://wordpress.org/support/users/balcsi78/) * I noticed that I have not received a reply from you to my previous messages. Due to inactivity, I will have to close this support ticket. * If you still encounter problems or have new questions about the plugin, don’t hesitate to open a new support ticket. I’ll be happy to help you. * Thank you for your understanding and I hope we can resolve any future issues that may arise. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Video button](https://wordpress.org/support/topic/video-button-3/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 7 months ago](https://wordpress.org/support/topic/video-button-3/#post-17481967) * Hi [balcsi78](https://wordpress.org/support/users/balcsi78/) * I hope this message finds you well. We haven’t heard back from you regarding the issue with the white arrow above the Instagram video on your website, which you reported to our support team. * As suggested in our previous communication, we recommended clearing the cache via your caching plugin to see if it resolves the issue. We’re eager to ensure that everything is functioning smoothly on your end and would greatly appreciate it if you could update us on your current situation. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Inavii Social Feed – Live Social Proof Gallery] Video button](https://wordpress.org/support/topic/video-button-3/) * Plugin Author [Inavii](https://wordpress.org/support/users/inavii/) * (@inavii) * [2 years, 7 months ago](https://wordpress.org/support/topic/video-button-3/#post-17463956) * Hi [balcsi78](https://wordpress.org/support/users/balcsi78/) * Thank you for contacting us and using our plugin. * After carefully checking your site, we were unable to identify the described issue with the white arrow above the Instagram video. Additionally, we noticed that you are using a caching plugin. If the problem still persists, please try clearing the cache using the caching plugin you are utilizing. * Please let us know if clearing the cache helps resolve the issue. We are here to assist, so if you continue to experience difficulties, please do not hesitate to contact us further. * Thank you. - This reply was modified 2 years, 7 months ago by [Inavii](https://wordpress.org/support/users/inavii/). Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/users/inavii/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/inavii/replies/page/2/?output_format=md)