Title: Live Chat By IMsupporting's Replies | WordPress.org --- # Live Chat By IMsupporting [ ](https://wordpress.org/support/users/imsupporting/) * [Profile](https://wordpress.org/support/users/imsupporting/) * [Topics Started](https://wordpress.org/support/users/imsupporting/topics/) * [Replies Created](https://wordpress.org/support/users/imsupporting/replies/) * [Reviews Written](https://wordpress.org/support/users/imsupporting/reviews/) * [Topics Replied To](https://wordpress.org/support/users/imsupporting/replied-to/) * [Engagements](https://wordpress.org/support/users/imsupporting/engagements/) * [Favorites](https://wordpress.org/support/users/imsupporting/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/users/imsupporting/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/imsupporting/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Error posting](https://wordpress.org/support/topic/error-posting-4/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 5 months ago](https://wordpress.org/support/topic/error-posting-4/#post-13735062) * Hi, unfortunately this doesn’t relate to our software. We suggest you contact your vendor support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] server not found](https://wordpress.org/support/topic/server-not-found-18/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/server-not-found-18/#post-13609813) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] add theme problem](https://wordpress.org/support/topic/add-theme-problem/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/add-theme-problem/#post-13609810) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Post grid Image Scaling Issue and missing images](https://wordpress.org/support/topic/post-grid-image-scaling-issue-and-missing-images/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/post-grid-image-scaling-issue-and-missing-images/#post-13609809) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] I changed my website URL in BlueHost, now I cannot log into WordPress](https://wordpress.org/support/topic/i-changed-my-website-url-in-bluehost-now-i-cannot-log-into-wordpress/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/i-changed-my-website-url-in-bluehost-now-i-cannot-log-into-wordpress/#post-13609807) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Blog preview is different with published post](https://wordpress.org/support/topic/blog-preview-is-different-with-published-post/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/blog-preview-is-different-with-published-post/#post-13609805) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Font changed throughout blog](https://wordpress.org/support/topic/font-changed-throughout-blo/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/font-changed-throughout-blo/#post-13609802) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Featured Images Blurry on Homepage](https://wordpress.org/support/topic/featured-images-blurry-on-homepage/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-images-blurry-on-homepage/#post-13609801) * Hello, Unfortunately this isn’t something we can help with. We only provide the live chat app as a service and are not affiliated with WordPress or the support of WordPress. * Forum: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/) In reply to: [Plugin not updating after SVN commit](https://wordpress.org/support/topic/plugin-not-updating-after-svn-commit/) * Thread Starter [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-updating-after-svn-commit/#post-13003967) * Apologies. thank you. been a while since needing help. * Please close or delete the thread. * Cheers * Forum: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/) In reply to: [Plugin not updating after SVN commit](https://wordpress.org/support/topic/plugin-not-updating-after-svn-commit/) * Thread Starter [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-updating-after-svn-commit/#post-13003818) * Hmmm.. maybe something else is going on. * I’ve emailed the plugins team to see if they can help too. * mine was a fairly minor change and normally works fine. So maybe the script that checks the repository is broken somehow. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] offline message](https://wordpress.org/support/topic/offline-message-2/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [7 years, 7 months ago](https://wordpress.org/support/topic/offline-message-2/#post-10742009) * Hi, Yes this is included in the free and pro. * When you are not online, The chat button will show as red / “leave a message” * People can then leave a message that you can read from within the chat console. We also email a copy to you so you dont need to login. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Button Image](https://wordpress.org/support/topic/button-image/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [7 years, 11 months ago](https://wordpress.org/support/topic/button-image/#post-10371357) * Hi, * You can hide the red button when not online if that helps? * From within the chat console. – Click Chat button and user settings. – Click“ Offline Button Settings” – Click Make the live chat button invisible when offline?– Click save (normally under the setting or at the bottom of the page) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Button Image](https://wordpress.org/support/topic/button-image/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [7 years, 11 months ago](https://wordpress.org/support/topic/button-image/#post-10370009) * Hi, * There is no need to add the code manually as you use the wordpress plugin. If you have uploaded your images and they appear on that list of other images (at the top) * Then simply login to wordpress. Navigate to the Live chat plugin settings and then click “Use my uploaded image” and then click save. * Hope this helps? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Button Image](https://wordpress.org/support/topic/button-image/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [7 years, 11 months ago](https://wordpress.org/support/topic/button-image/#post-10367243) * No problem. * We do have a lovely new version coming soon. Should be nice and easy to use compared and we have overhauled the platform to be just that much better. * Hope you enjoy. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IMsupporting Live Chat & AI Chatbot] Button Image](https://wordpress.org/support/topic/button-image/) * Plugin Author [Live Chat By IMsupporting](https://wordpress.org/support/users/imsupporting/) * (@imsupporting) * [7 years, 11 months ago](https://wordpress.org/support/topic/button-image/#post-10366938) * Hi, * When you say a red image, do you mean while you are offline (not available for chat?) * To upload your own image, login to the chat console and follow this: * Click “get website code” (top left, next to the “new” icon”) Click “do it myself” Click “floating footer” Click Upload. Choose your online and offline images you have made in .png format. Select “use my own uploaded image” in the chat settings within wordpress. * I hope this helps? Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/users/imsupporting/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/imsupporting/replies/page/2/?output_format=md)