Kamen Hadzhiyski

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  • Forum: Plugins
    In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] New user no wellcome email
    Thread Starter Kamen Hadzhiyski

    (@igssupport)

    4 years ago

    Hello, when I add a new user via the wp-admin, I choose Role: Entrepreneur, the new user receives the Login Details email https://ibb.co/2dktYkf, receives the Confirm your subscription email, I confirmed the subscription, and this time, about 6 min after the confirmation I received the welcome email. So why is this not happening when a real user is creating a new account?

    Forum: Plugins
    In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] New user no wellcome email
    Thread Starter Kamen Hadzhiyski

    (@igssupport)

    4 years, 1 month ago

    Thanks for the reply.
    Here is the screenshot in the user section: https://ibb.co/xgsz8xb
    Here is a screenshot from the Subscribers section in the MailPoet https://ibb.co/w6tKpvf
    Here is a screenshot from the MailPoet > Help > System Status https://ibb.co/Cn8m2C4 and https://ibb.co/Wn8V9L0

    In additional:
    Activation Key: https://ibb.co/6D1zyKX
    MailPoet Sending Service: https://ibb.co/zbNKJvN
    Basic Settings: https://ibb.co/Bc1FMjp and https://ibb.co/7nKp2dZ
    System Info: 

    name: IGS
email: support@investmentgroupservices.com
PHP version: 7.4.28
MailPoet Free version: 3.87.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 7258fa78a6c7f11a****************
WordPress version: 5.9.3
Database version: 10.3.34-MariaDB-cll-lve
Web server: LiteSpeed
Server OS: Linux eu80.coolice.host 4.18.0-305.19.1.lve.el7h.x86_64 #1 SMP Thu Sep 23 11:57:48 UTC 2021 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
PHP max_execution_time: 3000
PHP memory_limit: 256M
PHP upload_max_filesize: 81M
PHP post_max_size: 100M
WordPress language: en_GB
Multisite environment?: No
Current Theme: Fundingpress (version 6.2)
Active Plugin names: redux-framework/redux-framework.php, auto-terms-of-service-and-privacy-policy/auto-terms-of-service-privacy-policy.php, autoclear-autoptimize-cache/autoclear-autoptimize-cache.php, autoptimize/autoptimize.php, classic-widgets/classic-widgets.php, contact-form-7/wp-contact-form-7.php, cookie-law-info/cookie-law-info.php, elementor/elementor.php, envato-market/envato-market.php, essential-addons-for-elementor-lite/essential_adons_elementor.php, formcraft3/formcraft-main.php, funding_custom_post_types/funding_custom_post_types.php, hide-admin-bar-from-non-admins/hide-admin-bar-from-non-admins.php, mailpoet/mailpoet.php, members/members.php, meta-box/meta-box.php, paid-memberships-pro/paid-memberships-pro.php, pmpro-roles/pmpro-roles.php, pricing-table-by-supsystic/pts.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, redirection/redirection.php, tawkto-live-chat/tawkto.php, ultimate-social-media-icons/ultimate_social_media_icons.php, webp-converter-for-media/webp-converter-for-media.php, wordpress-seo/wp-seo.php, wordpress-social-login/wp-social-login.php, wp-super-cache/wp-cache.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
Send all site's emails with: default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://investmentgroupservices.com?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: support@investmentgroupservices.com
Default Reply-To address: support@investmentgroupservices.com
Bounce Email Address: 
Total number of subscribers: 237
Plugin installed at: 2022-03-20 12:16:19
    Forum: Plugins
    In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] New user no wellcome email
    Thread Starter Kamen Hadzhiyski

    (@igssupport)

    4 years, 1 month ago

    Thanks for your reply, 
    I have read and made this troubleshooting before contacting you.

    OK, here are more details:

    1. In the WordPress settings New User Default Role: Subscriber
    2. Paid Membership Pro has 2 user levels: Entrepreneurs and Investor
    3. When a new user is registered, the user can choose the level: Entrepreneurs or Investor
    4. When a new user is registered as an Entrepreneurs, he receives an automated email from the website that he has registered as an Entrepreneurs, this is sent from the Paid Membership Pro plugin and I want to send another email using the MailPoet welcome email
    5. When a new user is registered as an Investor, he receives an automated email from the website that he has registered as an Investor, this is sent from the Paid Membership Pro plugin and I want to send another email using the MailPoet welcome email
    6. All is setup correctly:
    https://ibb.co/XYwnsK0
    But it doesn’t count or send any emails
    I have tried and registered new users as Entrepreneurs and Investor, you are receiving all other emails, even the ”Confirm your subscription” email from Mailpoet
    https://ibb.co/0Mc13Mr and even though it is confirmed no welcome email, I can see that the new user status in your plugin is Subscribed, there is no email sent to the user.
    This is the Entrepreneurs welcome email settings https://ibb.co/ZhYy4Fb
    This is the Investor welcome email settings https://ibb.co/8NZbKvv

    When I open the preview and use the Send preview it is sent and I receive it https://ibb.co/Wxmh5KM but when a new user is registered 🙁 nothing.

    I tried with MailPoet Sending Service (created a free account and used the activation key in my website, and verified the DNS), and i tried with the Your web host / web server option, nothing when someone is registered.

Viewing 3 replies - 1 through 3 (of 3 total)