Title: ignitionwp's Replies | WordPress.org --- # ignitionwp [ ](https://wordpress.org/support/users/ignitionwp/) * [Profile](https://wordpress.org/support/users/ignitionwp/) * [Topics Started](https://wordpress.org/support/users/ignitionwp/topics/) * [Replies Created](https://wordpress.org/support/users/ignitionwp/replies/) * [Reviews Written](https://wordpress.org/support/users/ignitionwp/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ignitionwp/replied-to/) * [Engagements](https://wordpress.org/support/users/ignitionwp/engagements/) * [Favorites](https://wordpress.org/support/users/ignitionwp/favorites/) Search replies: ## Forum Replies Created Viewing 7 replies - 1 through 7 (of 7 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[IgnitionDeck Crowdfunding Platform] Please remove the account](https://wordpress.org/support/topic/please-remove-the-account/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [5 years, 1 month ago](https://wordpress.org/support/topic/please-remove-the-account/#post-14421671) * Hi [@beelounge](https://wordpress.org/support/users/beelounge/) we’re happy to assist, but since these forums are anonymous you’ll need to provide some identifying information so that we can locate the account that you’d like us to delete. Please email your request to [support@ignitionwp.com](https://wordpress.org/support/users/ignitionwp/replies/support@ignitionwp.com?output_format=md) and we’ll take care of it right away. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] BEWARE!](https://wordpress.org/support/topic/beware-54/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [5 years, 8 months ago](https://wordpress.org/support/topic/beware-54/#post-13455965) * Hi [@newhopeyouth](https://wordpress.org/support/users/newhopeyouth/), thanks for your feedback. * It’s true that our plugin’s current design is geared toward developers and people who are very comfortable with WordPress. For everyone else, we provide a set up service to get your crowdfunding platform up and running if you need help. * Some of the configuration steps are a little confusing and there’s a ton of room for improvement, and we’re working hard to make it more approachable for the general WordPress audience. * We’ll circle back internally on your uninstalling issue since that has not been a problem before. Thank you for the feedback, and good luck with your crowdfunding business. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] Dead Project](https://wordpress.org/support/topic/dead-project-2/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [7 years, 1 month ago](https://wordpress.org/support/topic/dead-project-2/#post-11482792) * Hi [@3aehkwktaabnb6h](https://wordpress.org/support/users/3aehkwktaabnb6h/), thank you for the feedback. * New management absolutely agrees with you regarding the refund policy. Since changing ownership we have never denied a refund request and we intend to continue with this new policy for the life of the business. Your comment has encouraged us to put a higher priority on updating the copy on the website, thank you for the nudge. * We’d also like to do an investigation into your support experience. As far as we know, we’ve been diligent about responding to all support requests (and subsequent follow ups) within 1 business day. If you’re able to identify your support thread for us, we’ll look into it and find out where we went wrong. * For the record, we do not own any Github repositories. The one you’re referring to is owned by an account called “wp-premium” which is not affiliated with us in any way. If you’d like to see the latest updates to our plugin you can find them [here in wordpress.org](https://plugins.trac.wordpress.org/log/ignitiondeck/) natively just like any other plugin. * Finally, we’re absolutely not a dead plugin. We’re committed to maintaining our leading position in the WordPress crowdfunding vertical and anyone who reaches out and interacts with our team will certainly agree. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] Free version useless – doesn’t uninstall](https://wordpress.org/support/topic/free-version-useless-doesnt-uninstall/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [7 years, 2 months ago](https://wordpress.org/support/topic/free-version-useless-doesnt-uninstall/#post-11430713) * Hi [@damasch](https://wordpress.org/support/users/damasch/) thanks for your feedback. * IgnitionDeck is under new management now, so your feedback is very useful to help us prioritize changes and improvements to the business and plugins. * If you have any more input for us, please send it to [support@ignitionwp.com](https://wordpress.org/support/users/ignitionwp/replies/support@ignitionwp.com?output_format=md). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] Forum Shutdown](https://wordpress.org/support/topic/forum-shutdown/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [7 years, 3 months ago](https://wordpress.org/support/topic/forum-shutdown/#post-11273516) * Hi Ed, I see that we’ve got a few email threads going with you already, so I’ll just reply here for the benefit of other people who read this thread. * Multifondo entered private beta last week, you can sign up to participate here: [https://goo.gl/forms/jLKdBXO8pLDuvaUE3](https://goo.gl/forms/jLKdBXO8pLDuvaUE3) * Regarding payout minimums, it’s a little more complicated than just using the administrator dashboard, unless you’re able to use the project’s funding goal instead. If you can’t use the funding goal, then you can pre-auth the payments then capture them manually once they reach your desired minimum. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] Garbage Customer Support & Beware Bait and Switch](https://wordpress.org/support/topic/garbage-customer-support-beware-bait-and-switch/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [7 years, 3 months ago](https://wordpress.org/support/topic/garbage-customer-support-beware-bait-and-switch/#post-11273423) * Hi [@jdlev](https://wordpress.org/support/users/jdlev/), IgnitionDeck is under new management now and we’d like to investigate this issue and make it right. * Would you please email [support@ignitionwp.com](https://wordpress.org/support/users/ignitionwp/replies/support@ignitionwp.com?output_format=md) with a link to this thread and the information we need to look up your account with us? * We’re upset that this happened to you and we intend to make sure that this kind of thing never happens again. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[IgnitionDeck Crowdfunding Platform] Forum Shutdown](https://wordpress.org/support/topic/forum-shutdown/) * Plugin Author [ignitionwp](https://wordpress.org/support/users/ignitionwp/) * (@ignitionwp) * [7 years, 3 months ago](https://wordpress.org/support/topic/forum-shutdown/#post-11254469) * No worries, [@ehong33234](https://wordpress.org/support/users/ehong33234/)! IgnitionDeck is alive and well, we just converted our forums to read-only about a month ago to streamline our support to resolve some of the issues that people have been having with our response times. * We’re now responding to all support requests within 1 business day on our email support channel at [support@ignitionwp.com](https://wordpress.org/support/users/ignitionwp/replies/support@ignitionwp.com?output_format=md) rather than the variable response time that had on the forums. Viewing 7 replies - 1 through 7 (of 7 total)