Title: ibcl's Replies | WordPress.org --- # ibcl [ ](https://wordpress.org/support/users/ibcl/) * [Profile](https://wordpress.org/support/users/ibcl/) * [Topics Started](https://wordpress.org/support/users/ibcl/topics/) * [Replies Created](https://wordpress.org/support/users/ibcl/replies/) * [Reviews Written](https://wordpress.org/support/users/ibcl/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ibcl/replied-to/) * [Engagements](https://wordpress.org/support/users/ibcl/engagements/) * [Favorites](https://wordpress.org/support/users/ibcl/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/users/ibcl/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/ibcl/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Error in order details](https://wordpress.org/support/topic/error-in-order-details/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-in-order-details/#post-11558246) * Thank you for your report! * Unfortunatelly, this plugin does not support latest versions of wordpress/woocommerce, but we will try to look at your bug ASAP and let you know the result. Sorry for inconvenience! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Unable to install PrintQ](https://wordpress.org/support/topic/unable-to-install-printq/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [7 years, 9 months ago](https://wordpress.org/support/topic/unable-to-install-printq/#post-10833202) * Hello Pascaline * What do you mean by “doesn’t appear in wordpress”? It doesn’t appear in plugins admin page or there is no admin menu item related to this plugin? If it’s second case, you have to activate the plugin first. * If this answer doesn’t solve your problem, please provide more info about your issue(how do you install/upload/activate the plugin) * Regards, CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Warning Message & Editing Desing](https://wordpress.org/support/topic/warning-message-editing-desing/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [8 years, 2 months ago](https://wordpress.org/support/topic/warning-message-editing-desing/#post-10386827) * Hi tkaram, * Thank you for your report! We released patch which contains a bug fix for your problem. * Unfortunately, for the moment you cannot directly edit the cart item. This seems to be a nice feature and we will try to include it in our next release. * Regards, CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Error in Plugin API](https://wordpress.org/support/topic/error-in-plugin-api/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years ago](https://wordpress.org/support/topic/error-in-plugin-api/#post-9414215) * Hello David! * Thanks for reporting this issue. Meanwhile, we have released a fix for it. Let us know if you need any help. * Regards! CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Error in Plugin](https://wordpress.org/support/topic/error-in-plugin-13/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 1 month ago](https://wordpress.org/support/topic/error-in-plugin-13/#post-9281235) * Also, can you tell us if you are using some sort of security plugin on your wordpress installation? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Error in Plugin](https://wordpress.org/support/topic/error-in-plugin-13/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 1 month ago](https://wordpress.org/support/topic/error-in-plugin-13/#post-9281231) * Hello David! * Can you give us a link to the product you have issues with? If the product has variations and required attributes, they need to be selected before personalizing the product. * Regards, CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Generate Print ready PDF](https://wordpress.org/support/topic/generate-print-ready-pdf/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 1 month ago](https://wordpress.org/support/topic/generate-print-ready-pdf/#post-9273400) * Hi Tejas! * Please visit [our website](http://en.web-to-printq.com/wp-designer/) and, at the bottom of the screen you will find the license plans. Click on ‘Purchase Now’ button and you will be redirected to a request form. Fill in the request form and we will get back to you as soon as possible. * Regards, CloudLab Team! - This reply was modified 9 years, 1 month ago by [ibcl](https://wordpress.org/support/users/ibcl/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Dynamic pricing option not working](https://wordpress.org/support/topic/dynamic-pricing-option-not-working/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 2 months ago](https://wordpress.org/support/topic/dynamic-pricing-option-not-working/#post-9208236) * Hi Tejas! * Since Dynamic Pricing is a paid plugin, we were not able to test it’s compatibility with our plugin on our environment. However, our plugin does not interfere with WooCommerce price calculation, hence it should not affect dynamic pricing. In order to investigate your issue further, can you share a link to a personalization product with dynamic pricing and another link to a normal product with dynamic pricing? * Looking forward for your response, CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Dynamic pricing option not working](https://wordpress.org/support/topic/dynamic-pricing-option-not-working/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 2 months ago](https://wordpress.org/support/topic/dynamic-pricing-option-not-working/#post-9206403) * Hi Tejas! * Thank you for your feedback! Please confirm that the plugin you are using is this one: [https://woocommerce.com/products/dynamic-pricing/](https://woocommerce.com/products/dynamic-pricing/) We will investigate this behavior and we will get back with a solution as soon as possible! * Regards, CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Save function](https://wordpress.org/support/topic/save-function/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 3 months ago](https://wordpress.org/support/topic/save-function/#post-9124706) * Hi, Tejas Dixit! * Unfortunatelly, this update included only some bug fixes and compatibility with WooCommerce 3.0. We will do our best to include it in the next release. * Thank you for you patience! CloudLab Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Product as background in designer?](https://wordpress.org/support/topic/product-as-background-in-designer/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 6 months ago](https://wordpress.org/support/topic/product-as-background-in-designer/#post-8785868) * Hello Philip! * Thank you for your feedback! We appreciate it an we are looking forward to improve our plugin. - The template is created separately of the woocommerce product. At the moment of template creation it is not known to which product it will belong. So the link between template and product is made when the printq template is selected in product edit page. - The uploaded images (frontend and admin area) are stored in wp-media. So you can delete them whenever you want. When you load the frontend designer, you are still logged in with the account with which you uploaded the image. That’s why you see that uploaded image in the image gallery. Try to log in admin area and create a template, upload some images, assign that template to a product and open an incognito browser window( or logout ) and navigate to product frontend designer. You won’t see the images uploaded in admin area in the available images list. Indeed we found that there is a problem with images uploaded in frontend by non-logged users( they are visible to other non-logged users ), but we will release a fix within the next several days. - For the moment, the bleeding( some sort of maximum editable/printable region) is not supported. - The shapes are stored in [wp-plugins-directory]/web-to-printq/assets/shapes. For each shape category there is a folder with it’s name and a png image with the same name and png extension. You can add/remove any shape from that folders, but they may be overwritten when you update the plugin * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Can’t Add Personalized Item to Cart](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 7 months ago](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/#post-8664544) * Hi qenvelopes! * Thank you for your feedback! Unfortunately, our plugin does not support file upload product custom options yet. * Regarding your notice ( stuck loading ), we are working to improve it and we will include a fix for it in our next release. * Best regards, CloudLab Team! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Can’t Add Personalized Item to Cart](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 7 months ago](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/#post-8659979) * The problem is that Wordfence is blocking the request created by our plugin. To solve this, navigate to your WP admin area -> **Wordfence** -> **Firewall** and add the following to whitelisted URLs: **URL**: /wp-admin/admin-ajax.php ** Param**: select **POST Body** from dropdown **Param Name**: pqd_content Please see attached screenshot: ⌊screenshot of whitelisted URLs⌉ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Can’t Add Personalized Item to Cart](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 7 months ago](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/#post-8652654) * After having a closer look at the link you provided, we found that your site forbids the ajax POST request triggered by clicking the “add to cart” button. Do you have any sort of security plugin installed or any custom rules in wordpress installation .htaccess file? * Regarding your second question, we will try to add that functionality in our future release, which we hope to be as soon as possible. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web To PrintQ - Product Designer] Can’t Add Personalized Item to Cart](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/) * Plugin Author [ibcl](https://wordpress.org/support/users/ibcl/) * (@ibcl) * [9 years, 7 months ago](https://wordpress.org/support/topic/cant-add-personalized-item-to-cart/#post-8650002) * Hello, That is indeed strange 🙂 * Can you provide us a link to your system? … so we can check what is going on. * Thank you! 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