Title: Shipi's Replies | WordPress.org --- # Shipi [ ](https://wordpress.org/support/users/hitstacks/) * [Profile](https://wordpress.org/support/users/hitstacks/) * [Topics Started](https://wordpress.org/support/users/hitstacks/topics/) * [Replies Created](https://wordpress.org/support/users/hitstacks/replies/) * [Reviews Written](https://wordpress.org/support/users/hitstacks/reviews/) * [Topics Replied To](https://wordpress.org/support/users/hitstacks/replied-to/) * [Engagements](https://wordpress.org/support/users/hitstacks/engagements/) * [Favorites](https://wordpress.org/support/users/hitstacks/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 101 total) 1 [2](https://wordpress.org/support/users/hitstacks/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/hitstacks/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/hitstacks/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/hitstacks/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/hitstacks/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/hitstacks/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Lack of documentation](https://wordpress.org/support/topic/lack-of-documentation-13/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [1 year, 4 months ago](https://wordpress.org/support/topic/lack-of-documentation-13/#post-18275378) * Hi [@stylise](https://wordpress.org/support/users/stylise/) , * We are happy to help you. We improve our documentation more. We are happy to fix the issue that you are facing. Can you please contact us via email [support@myshipi.com](https://wordpress.org/support/users/hitstacks/replies/support@myshipi.com?output_format=md)? We will connect with you and make it work. We are providing active support for our all customers. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] No shipping options were found](https://wordpress.org/support/topic/no-shipping-options-were-found-39/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years ago](https://wordpress.org/support/topic/no-shipping-options-were-found-39/#post-17805661) * Hi [@smhcis](https://wordpress.org/support/users/smhcis/) , You have setup the shipping zones to make it work. You can contact out technical support team using [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Great plugin with amazing team](https://wordpress.org/support/topic/great-plugin-with-amazing-team/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years, 1 month ago](https://wordpress.org/support/topic/great-plugin-with-amazing-team/#post-17751030) * Thank you so much. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Site verification failed Error](https://wordpress.org/support/topic/site-verification-failed-error/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years, 1 month ago](https://wordpress.org/support/topic/site-verification-failed-error/#post-17748475) * Hi [@abhishekclover](https://wordpress.org/support/users/abhishekclover/) , * Can you please share your website details to [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md). We will check it and let you know * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Not showing in frontend](https://wordpress.org/support/topic/not-showing-in-frontend-4/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years, 1 month ago](https://wordpress.org/support/topic/not-showing-in-frontend-4/#post-17726127) * Hi, * To show the shipping rates product weight is must. Please add that and check once. It will work fine. If it still not showing, Please enable debug mode to check fedex request and response values. Our support team can connect with you on this, If you need more support. - This reply was modified 2 years, 1 month ago by [Shipi](https://wordpress.org/support/users/hitstacks/). Reason: spelling mistake * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] plugin não calcula no modo de produção](https://wordpress.org/support/topic/plugin-nao-calcula-no-modo-de-producao/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-nao-calcula-no-modo-de-producao/#post-17319393) * Could you please check you have disabled the “Test mode”, if it is still disabled and you still face the issue, please get back to us at our support mail “support@hitshipo. com” THANKS! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Creating label and the shipment is not working. Failed to authenticate](https://wordpress.org/support/topic/creating-label-and-the-shipment-is-not-working-failed-to-authenticate/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [2 years, 6 months ago](https://wordpress.org/support/topic/creating-label-and-the-shipment-is-not-working-failed-to-authenticate/#post-17244162) * HI * [https://developer.fedex.com/api/en-in/get-started.html#/api](https://developer.fedex.com/api/en-in/get-started.html#/api) * Get to the link and create a API project by following the procedure and you can get API credentials, if you need any support you can mail us at [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md) Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] How get FedEX API key](https://wordpress.org/support/topic/how-get-fedex-api-key/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 1 month ago](https://wordpress.org/support/topic/how-get-fedex-api-key/#post-16687327) * Hi [@gretche](https://wordpress.org/support/users/gretche/) , * Our module support SOAP and REST API’s. | To create soap API, You have to follow the steps.[https://www.fedex.com/en-us/developer/web-services.html](https://www.fedex.com/en-us/developer/web-services.html) To Create REST API credentials, You have to check here[https://developer.fedex.com/api/en-us/catalog/authorization/docs.html](https://developer.fedex.com/api/en-us/catalog/authorization/docs.html) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Link Hitshipo password error](https://wordpress.org/support/topic/link-hitshipo-password-error/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 4 months ago](https://wordpress.org/support/topic/link-hitshipo-password-error/#post-16395208) * Hi [@metaltemple](https://wordpress.org/support/users/metaltemple/), * can you please contact us via email [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md). Our tech team help you and fix the issue that you faced & check completely rates, label then provide you. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Shipi - DHL Express Integration for Woocommerce] Great support, best plugin DHL](https://wordpress.org/support/topic/great-support-best-plugin-dhl/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 8 months ago](https://wordpress.org/support/topic/great-support-best-plugin-dhl/#post-16115131) * Hi [@andybedoy1](https://wordpress.org/support/users/andybedoy1/) , * Thanks for your review. * We are happy to support you in all possible cases. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Automated FedEx live/manual rates with shipping labels - HPOS supported] Customer Service Very Helpful](https://wordpress.org/support/topic/customer-service-very-helpful/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-service-very-helpful/#post-16023769) * Hi [@amyjoler23](https://wordpress.org/support/users/amyjoler23/) * Thanks for your review. We are happy to support you. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Automated UPS Shipping for WooCommerce – HPOS supported] This could be malware](https://wordpress.org/support/?post_type=topic&p=15912656) * Plugin Support [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 10 months ago](https://wordpress.org/support/?post_type=topic&p=15912656#post-15913057) * Hi [@tylerdinsmoor](https://wordpress.org/support/users/tylerdinsmoor/), * Thanks for your reply. We will investigate further. Can you share your access logs with us? [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md). * We have only one entry to the site to update the tracking number/shipping label. That’s also fully sanitized. * And everywhere we are using ABSPATH to avoid the direct access of files. if (! defined( ‘ABSPATH’ ) ) { exit; // Exit if accessed directly. } * Please provide the access log to [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md). If it happens from our plugin means, We can fix it. * Because we can easily find this. * Just before lock360.php appeared the very first time in the access logs, two POST requests will happen. The first POST was likely used to upload the lock360. php file, and the second POST was to launch the process using the PHP command. * So if you provide the logs, We can investigate, Which files they did the post- call before lock360.php is called the very first time. * Hope you understand. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated UPS Shipping for WooCommerce – HPOS supported] ERROR – Site not Connected with HITStacks](https://wordpress.org/support/topic/error-site-not-connected-with-hitstacks/) * Plugin Support [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 10 months ago](https://wordpress.org/support/topic/error-site-not-connected-with-hitstacks/#post-15912939) * Hi, * please email to [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Automated UPS Shipping for WooCommerce – HPOS supported] This could be malware](https://wordpress.org/support/?post_type=topic&p=15912656) * Plugin Support [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 10 months ago](https://wordpress.org/support/?post_type=topic&p=15912656#post-15912937) * Hi [@tylerdinsmoor](https://wordpress.org/support/users/tylerdinsmoor/) * I think, Our plugin does not create the lock360.php. * lock360.php basically, creates a .htaccess file in each folder to access files. We are not providing any back entry in our plugin. And we keep updating our plugin. * Please find out how it’s created. Maybe you found this issue once you installed our plugin & it’s maybe already there. * Once we received your malware command. We installed it on our 3 live servers and tested it. The file you mentioned is not created. * We have one input entry to update the shipping labels to the site. But that’s also fully sanitized & has validation checks. * We are happy to help you all time. You can contact us via [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Automated PostNord label and pickup - HPOS Supported] Help with the fields to be filled.](https://wordpress.org/support/topic/help-with-the-fields-to-be-filled/) * [Shipi](https://wordpress.org/support/users/hitstacks/) * (@hitstacks) * [3 years, 11 months ago](https://wordpress.org/support/topic/help-with-the-fields-to-be-filled/#post-15792376) * Hi, * Please contact us via email at [support@hitshipo.com](https://wordpress.org/support/users/hitstacks/replies/support@hitshipo.com?output_format=md) * thanks. 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