Title: Rev. Lloyd Newman's Replies | WordPress.org --- # Rev. Lloyd Newman [ ](https://wordpress.org/support/users/hermcupadmin/) * [Profile](https://wordpress.org/support/users/hermcupadmin/) * [Topics Started](https://wordpress.org/support/users/hermcupadmin/topics/) * [Replies Created](https://wordpress.org/support/users/hermcupadmin/replies/) * [Reviews Written](https://wordpress.org/support/users/hermcupadmin/reviews/) * [Topics Replied To](https://wordpress.org/support/users/hermcupadmin/replied-to/) * [Engagements](https://wordpress.org/support/users/hermcupadmin/engagements/) * [Favorites](https://wordpress.org/support/users/hermcupadmin/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 44 total) 1 [2](https://wordpress.org/support/users/hermcupadmin/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/hermcupadmin/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/hermcupadmin/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] v2.1.4 Failed Address Verification = No Rates Returned](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [2 months, 1 week ago](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/page/2/#post-18839497) * Hello [@frankremmy](https://wordpress.org/support/users/frankremmy/), I updated to v2.2.3 and then tried to create a second shipment for a recent order containing a legitimate address that Woo Shipping couldn’t validate. Without utilizing “ Validate and save” or “Save without validation,” I proceeded without verifying the address. All carriers and rates populated when I clicked “Get shipping rates”. I did not test completing the purchase because I didn’t think it was necessary. It was a painfully long wait. Thank you for the fix. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] v2.1.4 Failed Address Verification = No Rates Returned](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [2 months, 2 weeks ago](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/#post-18832394) * What is the process to create a label via the Woo app? I logged into WooCommerce. com and could not find a shipping label option other than the plug-in. I just had another real-world order for a business that the address is valid but can’t be verified and want to avoid another roll-back, again.- Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] v2.1.4 Failed Address Verification = No Rates Returned](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [3 months ago](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/#post-18818634) * So this is funny, based on the app change log, what we are complaining about appears to be an intentional software change in v2.1.3. Seems a programmer somewhere doesn’t have real-world experience in the world of ecomm shipping or WAY too much faith in address verification services. 2.1.3 – 2026-01-28Fix – Prevent rate fetch API calls when destination address is unverified. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] v2.1.4 Failed Address Verification = No Rates Returned](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [3 months, 1 week ago](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/#post-18811632) * I cloned the site, updated to WP Shipping v2.1.4, disabled all plugins except: ### Active Plugins (3) ###WooCommerce Stripe Gateway: by Stripe – 10.3.1WooCommerce Shipping: by WooCommerce – 2.1.4WooCommerce: by Automattic – 10.4.3Using WP Shipping v2.1.4 and following the original steps, WP Shipping did not allow generating rates on the unverified address. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] v2.1.4 Failed Address Verification = No Rates Returned](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [3 months, 1 week ago](https://wordpress.org/support/topic/v2-1-4-failed-address-verification-no-rates-returned/#post-18811478) * Thank you for the guidance. v2.1.3- FAIL- Will not generate rates on unverified address.v2.1.2 – PASS- Generates rates on unverified address. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Not compatible with real-life store operations](https://wordpress.org/support/topic/not-compatible-with-real-life-store-operations/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/not-compatible-with-real-life-store-operations/#post-18690117) * The check-out page has had reCAPTCHA v.2 enabled since 2021. MailPoet was installed in March 2025 (the subsequently removed in October 2025.) Fraudsters are getting smarter at getting around these safe-guards, yet MailPoet programmers continue to lag behind in fraud awareness and intelligence. If the system is too dumb to recognise the email address is from a failed fraud order (WooCommerce Anti- Fraud sees it as a fraud order, PayPal sees it as a fraud order, Stripe sees it as a fraud order) and programmers at MailPoet continue to allow opt-in verification emails to email address on flagged fraud orders, then MailPoet needs to hire programmers that have real life experience in operating an ecommerce store front in the modern age. * Stop replying and treating your customers as if we are the ones with a problem! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Not compatible with real-life store operations](https://wordpress.org/support/topic/not-compatible-with-real-life-store-operations/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [7 months ago](https://wordpress.org/support/topic/not-compatible-with-real-life-store-operations/#post-18682214) * It’s interesting you’d say I’m speaking of transactional emails when I made it clear the problem is MailPoet opt-in emails. I didn’t describe or say one thing about transactional emails. It’s also interesting that the MailPoet support person gave the same reply, initially! This reinforces the fact that MailPoet has a culture of not listening to the customer. * MailPoet REQUIRES double opt-in to use its service. – That’s fine. * However, if an order that FAILS due to a clearly identifiable FRAUD ATTEMPT, and the bot or criminal check’s YES to the MailPoet subscription option – MAILPOET STILL SENDS A DOUBLE OPT-IN email. Well, the transaction is a FRAUD and used a FAKE email address- Stripe sees the transaction as a fraud, PayPal sees the transaction as a Fraud, WooCommerce Anti-Fraud Shied sees the transaction as a fraud. But, not MailPoet. * MailPoet says- Hey’s there’s an email here to subscribe, so let’s send an email to an email address used in a fraudulent transaction! Sure! Because then when these emails fail (because anyone with any experience in e-commerce knows criminals don’t attempt fraud just once) we can penalize our customers and suspend their service. * What MailPoet SHOULD HAVE is a logic rule: 1. If the customer checks the MailPoet subscription checkbox at checkoutAnd2. The order FAILS for any reason3. The MailPoet opt-in email that MailPoet FORCES customers to send- should not be sent!This is called basic business logic and it’s apparently a skill MailPoet programmers lack. * Now, if you still insist that this is regarding WooCommerce transactional email’s then you do not understand the difference between a WooCommerce transactional email and MailPoet opt-in emails. WooCommerce does not, has not nor would not send the double opt-in emails on behalf of MailPoet. Again, MailPoet’s ignorance is reflected in the lack of business rules to prevent fraudulent orders from being sent opt-in emails. That failure is in addition to MailPoet’s culture of FAILING to LISTEN to their CUSTOMERS. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 1 week ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/page/2/#post-18504081) * Thanks for correcting the misinformation. Unfortunately, the solution you referenced won’t work becuase these are not users, only customers created from manually entered orders. It’s disappointing that a software vendor takes ownership of a bug that created database bloat doesn’t have a solution to correct the effects of the software bug. I sincerely appreciate the clear answer. Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 1 week ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/page/2/#post-18502302) * Thank you. Option one is much safer for me. I navigated to WooCommerce->Customers. Added the filter “No. of Orders, Less Than, 1”. The query returned 704 results. There isn’t an option to delete from here. There is a download option and a hamburger menu for selecting what fields to display. When hover over a customer entry, the row highlights in grey, but clicking on the customer does nothing. When I right click while on the name, there are no delete options. Could you point me to more documentation on how to enable this feature? My user role is set to Administrator, Shop manager, SEO Manager, & SEO Editor. I removed Shop manager, SEO Manager, & SEO Editor, but the results did not change. I have **User Role Editor** plugin installed when I disable the plug-in there is no change in the customer row editing capabilities. - This reply was modified 11 months, 1 week ago by [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 1 week ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/#post-18501622) * Are there any suggestions on how to delete the -0- order duplicate customer entries in the customer database? * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[OceanWP] Mobile Cart Not Updating](https://wordpress.org/support/topic/mobile-cart-not-updating/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 1 week ago](https://wordpress.org/support/topic/mobile-cart-not-updating/#post-18501121) * Never mind. I just turned on the mini cart on mobile and disabled going to cart after adding an item. It’s not convenient for desktop users but I guess Ocean WP is good for desktop or mobile, but not both for cart functions. Oh well, can’t have it all. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 1 week ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/#post-18499210) * So, had someone duplicated my steps they would have been able to recreate the problem without me stripping my site down to bare bones? I presume it’s acceptable for me to restore my site while I wait for the software fix? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/#post-18498291) * Here is the latest status report: [https://pastebin.com/dYuUX32D](https://pastebin.com/dYuUX32D) Here is a link to the video showing the steps:[https://youtu.be/l2TV5IF6SSo](https://youtu.be/l2TV5IF6SSo) Here’s proof after stopping the video that the last order duplicated. Well, it didn’t duplicate. This time it’s a triplicate.[https://snipboard.io/ehwgla.jpg](https://snipboard.io/ehwgla.jpg) I also wanted to confirm I had purged the LiteSpeed cache for the site using CPanel before doing testing. - This reply was modified 11 months, 2 weeks ago by [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Manual Order Creates Two Customers](https://wordpress.org/support/topic/manual-order-creates-two-customers/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/manual-order-creates-two-customers/#post-18498168) * I knew the short codes didn’t have anything to do with the problem. I’m in the process of documenting all the plug-in settings then deleting each plug in. After that I’ll document OceanWP setting and delete it. So far with OCean WP on the site but deactivated, and only WooCommerce enabled, the problem still exists. So, I need to delete the OceanWP theme, WooCommerce PayPal Payments, WooCommerce Shipping, WooCommerce USPS Shipping, and WP Captcha PRO and I’ll be able to do the final test. Customers aren’t happy that the site isn’t live, but I’m going to prove this isn’t a made up problem and will eliminate all possible finger pointing options. I won’t install another theme because testing is to be done with WP generic Twenty Twenty-x theme which in this case is Twenty Twenty-five. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[OceanWP] Mobile Cart Not Updating](https://wordpress.org/support/topic/mobile-cart-not-updating/) * Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/) * (@hermcupadmin) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/mobile-cart-not-updating/#post-18495850) * Ajax Add to Cart enabled on single products- Done “Display Cart When Product Added”- doneProblem still exists. How do I fix cookie related problems? I have all plug-ins disabled except WooCommerce. So this is just OceanWP theme and WooCommerce and the problem remains. 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