Title: Jan Polet's Replies | WordPress.org --- # Jan Polet [ ](https://wordpress.org/support/users/helpathand/) * [Profile](https://wordpress.org/support/users/helpathand/) * [Topics Started](https://wordpress.org/support/users/helpathand/topics/) * [Replies Created](https://wordpress.org/support/users/helpathand/replies/) * [Reviews Written](https://wordpress.org/support/users/helpathand/reviews/) * [Topics Replied To](https://wordpress.org/support/users/helpathand/replied-to/) * [Engagements](https://wordpress.org/support/users/helpathand/engagements/) * [Favorites](https://wordpress.org/support/users/helpathand/favorites/) Search replies: ## Forum Replies Created Viewing 11 replies - 1 through 11 (of 11 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16455537) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , I’ve enabled ModSecurity again.Turns out I was able to do that myself in Plesk.Thanks for your help!Best Regards,Jan Polet * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16443208) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * It took some time but it’s finally working. * ModSec is now disabled on the server. * They first tried disabling ID 334000, but that didn’t work. * Are there specific ID’s that should be disabled to make it work, or is disabling ModSec all together the better option? * Looking forward to your reply. * Best Regards, * Jan Polet * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16406413) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * Thanks again. * I’ve contacted my hosting provider and will report back. * Best Regards, * Jan Polet * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16402334) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * Here is a screenshot of the error message: * ![](https://i0.wp.com/www.helpathand.nl/janpolet/extra/403.jpg?ssl=1) * Hope this helps. * I just tried using a different Google account. After creating the web application and using the credentials I got the same 403 error. 🙁 * I don’t get what’s wrong. This used to work. * Best Regards, * Jan Polet - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16400994) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * I have not tried another Google account. * I’ve only tried my main account, which is part of Google Workspace. * There is one other thing that might have something to do with this. * Both the domains helpathand.nl and janpolet.nl used to have there own hosting plan. Recently, to cut back on hosting fees, I transferred janpolet.nl to helpathand. nl/janpolet.The domain janpolet.nl now only has DNS hosting to keep Google Workspace working. All other traffic is redirected to helpathand.nl/janpolet. * Could that have something to do with it? * Best Regards, * Jan Polet * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16400750) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * Thanks for your reply. * There are two WordPress installs that are having this issue. - [https://www.helpathand.nl/janpolet/](https://www.helpathand.nl/janpolet/) - [https://www.helpathand.nl/](https://www.helpathand.nl/) * They both have different themes and plugins installed. * [https://www.helpathand.nl/](https://www.helpathand.nl/) is currently showing very little information on just a few pages. * Installed plugins: - Really Simple SSL - Twentig - UpdraftPlus – Backup/Restore - Wordfence Security - WP Mail SMTP - WP Meta and Date Remover - WPForms Lite * [https://www.helpathand.nl/janpolet/](https://www.helpathand.nl/janpolet/) has more of everything. Installed plugins: - Better Search Replace - Enable Media Replace - Kadence Blocks – Gutenberg Blocks for Page Builder Features - MetaSlider - PDF Embedder - Really Simple SSL - Simple File List - TablePress (with 8 extensions) - UpdraftPlus – Backup/Restore - Virtue/Ascend/Pinnacle Toolkit - Wordfence Security - WP Mail SMTP - WPForms Lite - Yoast SEO * My test environment has many of the same plugins. * Like I stated earlier I’ve ruled out the plugins causing the issue by disabling them. The error persisted. * I am not using a caching plugin. * My main browser is Firefox, but I’ve already tried logging into the website using Chrome and Edge. The results were the same. * I just used a private window in Firefox. Selecting Google as mailer resulted in the same 403 error. * Anything else I can try? * Best Regards, * Jan Polet - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] Server Error 403 Forbidden with Google](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/) * Thread Starter [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [3 years, 3 months ago](https://wordpress.org/support/topic/server-error-403-forbidden-with-google/#post-16395454) * Hi [@dakeg](https://wordpress.org/support/users/dakeg/) , * Thanks for your reply. * I did remove and recreate the web application and started from scratch. I guess I forgot to mention that. * I can’t figure out what changed, because it used to work and still is working from a test environment on my local network. * I hope you can help figure out what’s going on. * Jan - This reply was modified 3 years, 3 months ago by [Jan Polet](https://wordpress.org/support/users/helpathand/). * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Stargazer] Header image not shown on mobile version](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/) * [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [9 years, 11 months ago](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/#post-7413342) * It looks great! Thanks!! 🙂 * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Stargazer] Header image not shown on mobile version](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/) * [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [9 years, 11 months ago](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/#post-7413340) * Thanks for the quick answer, [@mrblues](https://wordpress.org/support/users/mrblues/). Shame though. Which theme are you using now? * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Stargazer] Header image not shown on mobile version](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/) * [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [9 years, 11 months ago](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/#post-7413338) * Did you solve the issue, [@mrblues](https://wordpress.org/support/users/mrblues/)? If yes, can you let me know how? * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Stargazer] Header image not shown on mobile version](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/) * [Jan Polet](https://wordpress.org/support/users/helpathand/) * (@helpathand) * [9 years, 11 months ago](https://wordpress.org/support/topic/header-image-not-shown-on-mobile-version/#post-7413337) * I’ve got the exact same issue. When I rotate my phone to landscape, the header image is there, but in portrait mode it’s gone. Is there a solution? Viewing 11 replies - 1 through 11 (of 11 total)