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Viewing 15 replies - 1 through 15 (of 693 total)
  • Forum: Fixing WordPress
    In reply to: Change Image link
    Moderator Hari Shanker R

    (@harishanker)

    So glad to hear that this helped, @evelynlambert07! All the best! 🙂

    Forum: Fixing WordPress
    In reply to: Change Image link
    Moderator Hari Shanker R

    (@harishanker)

    @evelynlambert07 Apologies for the late reply, I missed your message.

    I did some digging on this for you – there does not seem to be a way to natively change the file name for an uploaded image. You can definitely add captions and alt tags for uploaded images though. The straightforward way to fix this would be to delete the uploaded image and to add a new image (with the right name). However, if there are many images, that could be cumbersome.

    I found this article that suggests a workaround: https://www.wpbeginner.com/plugins/how-to-rename-images-and-media-files-in-wordpress/ The article recommends using the following plugin: https://wordpress.org/plugins/phoenix-media-rename/ – which allows you to rename filenames. It offers step-by-step instructions on how to do it. Do give it a try.

    I hope that helps.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @ancorablue 👋

    That is definitely an odd issue – what’s interesting is that all 4 sites in the same hosting face the same problem, and that definitely makes me curious!

    The first troubleshooting step I would suggest for you would be to enable debugging for your site. Here’s how: https://wordpress.org/support/article/debugging-in-wordpress/

    Once that’s done, please try replicating these steps again to see if you run into the same errors. If they persist, please navigate to the /wp-content/ folder in your WordPress root, and try opening the debug.log file. Do you find any error messages in there? Could you share them with us here?

    If that does not give us any. hints, you can try installing the Debug Bar plugin to see if that shows any errors in your site: https://wordpress.org/plugins/debug-bar/

    With all that said, I suspect that there could be a security issue in your site – like an SQL injection attack, especially when you mentioned that it started with the Softaculous auto-update. Do you see any weird messages or ads anywhere in your site? It might also help to replace all the WordPress files in one of your sites with fresh WP 5.7.2 files (except the /wp-content/ directory ) of course, to see if that helps.

    Let us know if this leads you anywhere.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @ebentgen 👋

    I took a look at your site and can see the error you’re making a reference to. I see a bunch of shortcodes over there:

    vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_column_text]...

    This seems to be coming from a deactivated Visual Composer/WP Bakery plugin. Reactivating the same should fix the issue. You should be able to find the plugin installed in Plugins > Installed Plugins within your site. If not, you might need to install that plugin again (if it is deleted).

    I hope that helps!

    Forum: Fixing WordPress
    In reply to: Theme Check Error
    Moderator Hari Shanker R

    (@harishanker)

    Hi @imtiazprotik

    You’ve reached the forum for WordPress support – where we help with issues related to WordPress core directly. We are not able to assist you with third party frameworks or plugins such as TGMP.

    You might want to report this issue in the TGMPA GitHub repository – they may be able to assist you further: https://github.com/TGMPA/TGM-Plugin-Activation/issues

    I hope that helps!

    Moderator Hari Shanker R

    (@harishanker)

    I hope the resources help, @caty123!

    I have one more tip – please report the issue with the backend slowness with your web host’s support as well. Sometimes (depending on your host) they may be able to help a bit there, especially if there’s a hosting issue.

    In your case, I strongly suspect a bloated database, which might need some clean-up. The article I suggested should help.

    If you are looking for WordPress development help, you can post a job here: https://jobs.wordpress.net and someone should be able to help.

    All the best!

    Forum: Fixing WordPress
    In reply to: WP Forms
    Moderator Hari Shanker R

    (@harishanker)

    Sounds like a plan. Fingers crossed and hope you are able to get this sorted, @latestsightings! 🙂

    Forum: Fixing WordPress
    In reply to: Change Image link
    Moderator Hari Shanker R

    (@harishanker)

    Hi. @evelynlambert07

    That’s a good question. I do have a follow-up query though. You mentioned the following URL structure: example.com/7850. Are you referring to images that you have uploaded in the media library? If so, they have direct links in the format of: example.com/wp-content/uploads/2021/08/image.jpg or if we are talking about the attachment pages, something like: https://example.com/?attachment_id=15.

    Are you talking about modifying the permalinks of these images? Or are you talking about renaming certain permalinks of your site to a different structure?

    The additional information would really provide me with more context on how we can help you better!

    Thanks!

    Moderator Hari Shanker R

    (@harishanker)

    Hi @assembleagency

    I can only imagine how frustrating that problem could be! No worries, let’s see if we can find a solution together.

    Can you temporarily enable debugging for your site, and then try creating a new post and try replicating the error? Here’s more on how you can enable debugging for your site: https://wordpress.org/support/article/debugging-in-wordpress/.

    Once you have replicated the error, look for the debug.log file located in the /wp-content/ folder of your WP root (using your web host’s file manager OR using an FTP tool) too and see if it contains any specific error message. If it’s a rogue plugin (or your theme) causing an error, this will help us identify the same (if any).

    If that doesn’t lead you anywhere – can you also check if switching the theme to a default theme along with deactivating all plugins (you can use Health Check plugin’s Troubleshooting mode for the same) fixes the issue?

    In case you are out of luck with all these steps, can you navigate to the /wp-admin/ folder of your WordPress root, and see if the post-new.php file is intact, or if it is missing.

    Please try out these steps and let us know how that went.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @caty123

    Sorry to hear about the sudden slowness of the site; that’s definitely frustrating! I see that there is slowness in loading both the front-end and the backend of the site. This type of slowness could be related to potential issues with your web hosting provider OR due to a bloated database, OR both. Caching may not exactly help with improving your site’s backend speed – it is focused on improving the front-end speed of your site – so does pagespeed insights.

    Please take a look at the following article: https://wpbuffs.com/slow-wordpress-dashboard/ – which will offer you some guidance on how to improve the page speed of your site.

    Moving on to the second part of your question:

    However, we have 4 big updates that haven’t been done as they require development:

    It is totally possible – especially if you are several versions behind!

    If you wish to test this out, I’d recommend creating a staging version of your live site and to try updating everything there. After the update, if you see a significant speed increase, you can do the same for your live site.

    I hope that helps!

    The WordPress Optimization support article could also be helpful: https://wordpress.org/support/article/optimization/

    Moderator Hari Shanker R

    (@harishanker)

    Hi @iamamjath

    I understand that you are missing scheduling options for your content. From the screenshot, it appears that you are editing a Custom Post Type called “news releases”. And it looks to me that you are an Editor on that site.

    Typically, for editing posts to a future date, clicking on the “Edit” button located alongside the Publish on section on the sidebar, brings up date/time fields, where you can enter the publishing date and can schedule the post – in the classic editor (which seems to be used by your site), as shown in the screenshot below:

    I can see that you have attempted to click the Edit button – what happens when you try it? Are you prevented from going ahead? If that’s the case, there must be some restriction imposed by the site owner (custom code or custom plugin) that could be preventing the same. I think you have taken the right course of action by reaching out to them – they should be able to help.

    I hope that helps!

    Forum: Fixing WordPress
    In reply to: WP Forms
    Moderator Hari Shanker R

    (@harishanker)

    Hi @latestsightings

    Sorry to hear about the troubles with the wide not showing up.

    From what you mentioned, it looks like a problem with how the WP Forms widget “talks” to Elementor. I’d first check if you can find the widget elsewhere (e.g. the regular widget section) in your site. If it does, and if it still doesn’t show up in the list of elementor widgets, I’d recommend reaching out to WP Forms Support and/or Elementor support.

    They can be found here:

    * Elementor support: https://wordpress.org/support/plugin/elementor/
    * WP Forms Lite (assuming you’re using it) support: https://wordpress.org/support/plugin/wpforms-lite/

    I hope that guides you in the right direction. All the best!

    Moderator Hari Shanker R

    (@harishanker)

    Ah, I understand what you are getting at, @riotntw!

    If that’s the case, I think you should work on some optimization steps. Reducing your image sizes, using a CDN for images (something like Jetpack photon should work) – and setting up lazy loading, and setting up a good caching plugin should improve your site performance.

    I would also recommend doing a lighthouse speed test for your site and follow the. recommendations there to improve the loading speed.

    All the best!

    Moderator Hari Shanker R

    (@harishanker)

    Hi @saraedith

    Sorry to hear about the ongoing slowness of your WordPress site. There are several steps involved in speeding up a WordPress site – such as caching, switching web hosts, reducing image sizes, offloading, amongst others. You can read about them in detail.

    I tried to visit your site in order to analyze its speed and performance – it loads pretty fast for me. I even tried doing a speed test with Lighthouse in https://web.dev and got pretty impressive results! See for yourself:

    You have a lighthouse score of 98 for performance, which is pretty impressive.
    So, in my opinion, your site is pretty fast, but if you would like to make it even better, feel free to test it in lighthouse and follow any recommendations they offer.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @riotntw

    Can you elaborate on what you meant by: then start to look like “still loading site at the bottom. – do you mean that the content on the bottom of the site does not load?

    I took a look at your site and found out that the content just loaded just fine. It took a little longer to load the entire content though – is that what you are referring to?

    If so, that is probably related to higher resource utilization. I see a lot of images and they may take time to load, which could be why it takes longer. You might want to try out some performance optimization steps such as caching and reducing image sizes. You can find some guidance here: https://wordpress.org/support/article/optimization/

    I hope that helps.

Viewing 15 replies - 1 through 15 (of 693 total)