Title: mbrown's Replies | WordPress.org

---

# mbrown

  [  ](https://wordpress.org/support/users/harclab/)

 *   [Profile](https://wordpress.org/support/users/harclab/)
 *   [Topics Started](https://wordpress.org/support/users/harclab/topics/)
 *   [Replies Created](https://wordpress.org/support/users/harclab/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/harclab/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/harclab/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/harclab/engagements/)
 *   [Favorites](https://wordpress.org/support/users/harclab/favorites/)

 Search replies:

## Forum Replies Created

Viewing 7 replies - 1 through 7 (of 7 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Web Stories] WP video files not appearing in image browser](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/#post-14236081)
 * I really appreciate your assistance in identifying the issue. I’ll keep an eye
   on this thread for any updates.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Web Stories] WP video files not appearing in image browser](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/#post-14224894)
 * Oops! I’m sorry about that. I submitted the Recordit link and video URL in the
   private form.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Web Stories] WP video files not appearing in image browser](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/#post-14224722)
 * Hello,
    <Who is your hosting provider?> Automattic
 * <To confirm, the problem persisted in an incognito window, and with a default
   theme enabled (using the Health Check plugin)?>
    I just tested it again using
   an incognito window and a default theme enabled. The videos are still not appearing
   in the media library within Web Stories.
 * <Can you confirm which video file format you are referencing (MOV or MP4)?>
    
   MP4
 * <Are you not able to see/play it in the media window and in the editor? If possible,
   can you please share a video of the issue you are experiencing? You can use services
   like Recordit to create and share.>
    I will share a video using the private form.
   I’ll show that the video file appears in my media library, but it does not appear
   in the Web Story plugin editor media library. The video file can be embedded 
   within regular WordPress posts without issue.
 * Thanks again!
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Web Stories] WP video files not appearing in image browser](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/#post-14223674)
 * Thank you for your assistance! I submitted my response and site health info privately.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Web Stories] WP video files not appearing in image browser](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/wp-video-files-not-appearing-in-image-browser/#post-14213621)
 * Thank you for your reply. I have tried both MOV and MP4 file formats, and the
   issue is the same for both.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Premium Addons for Elementor - Powerful Elementor Templates & Widgets] Blog cover image not showing](https://wordpress.org/support/topic/blog-cover-image-not-showing/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/blog-cover-image-not-showing/#post-14136998)
 * I figured it out. I had unchecked cover image for pages within my theme customization,
   which must have prevented the Premium Blog photos from appearing.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Team Builder - Team Member Showcase With Grid and slider, Compatible With Elementor, Gutenberg] Team Builder photos suddenly disappeared](https://wordpress.org/support/topic/team-builder-photos-suddenly-disappeared/)
 *  Thread Starter [mbrown](https://wordpress.org/support/users/harclab/)
 * (@harclab)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/team-builder-photos-suddenly-disappeared/#post-14136994)
 * I figured it out. I had unchecked cover image for pages within my theme customization,
   which caused the Team Builder photos to disappear.

Viewing 7 replies - 1 through 7 (of 7 total)