Title: RootWriter's Replies | WordPress.org --- # RootWriter [ ](https://wordpress.org/support/users/hackbit/) * [Profile](https://wordpress.org/support/users/hackbit/) * [Topics Started](https://wordpress.org/support/users/hackbit/topics/) * [Replies Created](https://wordpress.org/support/users/hackbit/replies/) * [Reviews Written](https://wordpress.org/support/users/hackbit/reviews/) * [Topics Replied To](https://wordpress.org/support/users/hackbit/replied-to/) * [Engagements](https://wordpress.org/support/users/hackbit/engagements/) * [Favorites](https://wordpress.org/support/users/hackbit/favorites/) Search replies: ## Forum Replies Created Viewing 8 replies - 1 through 8 (of 8 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18627295) * Any news? I’m blocked on production. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18622694) * Status: [https://pastebin.com/KrxCiwRk](https://pastebin.com/KrxCiwRk) * No Fatal Error * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18622036) - Are the affected users returning customers? **Yes, they are regular customers.** - Are the products subscription-based or regular? **Subscription products.** - Since the screen is stuck on loading when trying to change payment method, could you check your browser tab for any JavaScript errors that might be interfering with the Stripe modal or form submission? Also [perform a conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/).** Conflict test performed, it only happens with users who are unable to pay with the source, it works correctly with pm.** - You can also log into your Stripe dashboard and check the customer’s saved payment methods to confirm whether they’re using an outdated SEPA source. ** For customers who have made a mistake, Stripe still displays the payment method as src_, while customers whose SEPA charges are successful have pm_ payment methods. I would like to avoid having customers re-enter their IBAN, but not all of my payment methods have been migrated correctly from the plugin.** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18620274) * These are recurring payments in SEPA. The problem is that many SEPA records have been updated and have the payment type pm_, while many others still have src_. The migration has not been carried out correctly on all of them and I am losing money from my customers. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18619704) * Last month, the payment went through successfully. Just two days ago, I encountered the problem. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18619667) * Display only Log Error Message checkbox * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18619665) * I have the latest version of the plugin and the Legacy Checkout Experience option is no longer present in the advanced settings. Months ago, I already viewed the orders in manual renewal and then they renewed correctly. I only have this problem with some users. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/) * Thread Starter [RootWriter](https://wordpress.org/support/users/hackbit/) * (@hackbit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/urgent-some-sepa-payments-are-failing/#post-18619613) * I would add that these personal details cannot be used to change the payment method. The screen remains stuck on loading. Viewing 8 replies - 1 through 8 (of 8 total)