Title: graphikeye's Replies | WordPress.org --- # graphikeye [ ](https://wordpress.org/support/users/graphikeye/) * [Profile](https://wordpress.org/support/users/graphikeye/) * [Topics Started](https://wordpress.org/support/users/graphikeye/topics/) * [Replies Created](https://wordpress.org/support/users/graphikeye/replies/) * [Reviews Written](https://wordpress.org/support/users/graphikeye/reviews/) * [Topics Replied To](https://wordpress.org/support/users/graphikeye/replied-to/) * [Engagements](https://wordpress.org/support/users/graphikeye/engagements/) * [Favorites](https://wordpress.org/support/users/graphikeye/favorites/) Search replies: ## Forum Replies Created Viewing 11 replies - 1 through 11 (of 11 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16947115) * Ok, thanks [@niklasinpsyde](https://wordpress.org/support/users/niklasinpsyde/) feel free to close the thread. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16943858) * Hi [@niklasinpsyde](https://wordpress.org/support/users/niklasinpsyde/) * Clearing this allows purchases to go through: “clearing the `Hide Funding Source( s)`“ * So for now that’s ok. I will attach a copy of the report so we can investigate further because it would be nice to get the button.js working in good order. * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://www.fireflylanguage.com Site address (URL): https://www.fireflylanguage.com WC Version: 7.9.0 REST API Version: ✔ 7.9.0 WC Blocks Version: ✔ 10.4.6 Action Scheduler Version: ✔ 3.6.1 Log Directory Writable: ✔ WP Version: 6.2.2 WP Multisite: – WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.29 PHP Post Max Size: 64 MB PHP Time Limit: 50000 PHP Max Input Vars: 5000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.38-log Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.9.0 WC Database Prefix: wp_ Total Database Size: 23.52MB Database Data Size: 21.35MB Database Index Size: 2.17MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 5.02MB + Index: 0.09MB + Engine InnoDB wp_postmeta: Data: 1.52MB + Index: 0.11MB + Engine InnoDB wp_posts: Data: 13.06MB + Index: 0.25MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_indexable: Data: 0.14MB + Index: 0.08MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 192 custom_css: 4 extb_post_footer: 1 extb_post_header: 2 extb_post_json: 18 extb_post_main: 4 extb_post_sidebar: 2 nav_menu_item: 22 nf_sub: 46 oembed_cache: 9 page: 30 polylang_mo: 2 post: 4 product: 3 revision: 912 shop_order: 9 wp_block: 14 wp_global_styles: 1 wp_navigation: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (9) ### Polylang: by WP SYNTEX – 3.4.4 Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2 Health Check & Troubleshooting: by The WordPress.org community – 1.6.0 Jetpack: by Automattic – 12.3 Ninja Forms: by Saturday Drive – 3.6.28 WooCommerce Payments: by Automattic – 6.2.1 (update to version 6.2.2 is available) WooCommerce PayPal Payments: by WooCommerce – 2.2.0 WooCommerce Shipping & Tax: by WooCommerce – 2.3.1 WooCommerce: by Automattic – 7.9.0 ### Inactive Plugins (5) ### Better Search Replace: by WP Engine – 1.4.2 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.9 Google Listings and Ads: by WooCommerce – 2.5.0 Hello Dolly: by Matt Mullenweg – 1.7.2 The SEO Framework: by The SEO Framework Team – 4.2.8 ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.9.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #2463 - /shop/ Cart: #2465 - /cart/ Checkout: #2482 - /checkout/ My account: #2469 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Fireflylang_theme; Version: (update to version 0 is available) Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: IT WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-08-03 13:23:01 +01:00 Options: ✔ Notes: 74 Onboarding: completed ### WooCommerce Payments ### Version: 6.2.1 Connected to WPCOM: Yes Blog ID: 221810328 Account ID: acct_1NZZjaC20knio4Uv ### Action Scheduler ### Complete: 39 Oldest: 2023-07-30 14:24:10 +0100 Newest: 2023-08-03 10:13:47 +0100 Failed: 1 Oldest: 2023-07-30 14:29:44 +0100 Newest: 2023-07-30 14:29:44 +0100 Pending: 1 Oldest: 2023-08-03 15:15:07 +0100 Newest: 2023-08-03 15:15:07 +0100 ### Status report information ### Generated at: 2023-08-03 10:24:23 +01:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16939580) * Also, the place order button is visible: [https://postimg.cc/sBRzxT73](https://postimg.cc/sBRzxT73) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16939536) * Could you tell me a little more about button.js? Is that part of woocommerce? I’m scrubbing the dirs to locate it and add it to the functions.php and try to force load it. Otherwise I’ll try the other route you mentioned. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16938761) * [@stephenatwaters](https://wordpress.org/support/users/stephenatwaters/) to me it seems like you are getting a completely different error than what I posted. Would you mind starting a separate thread for your issue? My issue pertains to a specific error with the paypal button processing. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16937652) * I’ve updated Bootstrap to the latest version. The forms look ok now, but the paypal checkout problem persists. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16936564) * I’ve also replaced the check-out page with a new one and added the shortcode. The problem persists, but now I can’t redirect the “Proceed to Check-out to new page” either * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16936515) * I just tried it in the troubleshoot mode, same error: [https://postimg.cc/phPqBpwg](https://postimg.cc/phPqBpwg) * All plugins are disabled except paypal and woocommerce. Going to try switching the theme. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Payments] Paypal error: Could not retrieve order](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-could-not-retrieve-order-3/#post-16936483) * The check-out page only has the woocommerce shortcode. I’ll trouble shoot the other tips you posted and follow up. Thanks. - This reply was modified 2 years, 9 months ago by [graphikeye](https://wordpress.org/support/users/graphikeye/). * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Optimizer] Header background image on other pages](https://wordpress.org/support/topic/header-background-image-on-other-pages/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [10 years, 2 months ago](https://wordpress.org/support/topic/header-background-image-on-other-pages/#post-7098320) * Are you comfortable editing css? If so, you can add css to the text editor of the page/post and update the class for the header. In this case I added a simple css to do the following: * ``` ``` * Word of advice though, the wordpress post editor seems to mess up when you toggle between visual editor and the text editor for posts. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Optimizer] Header background image on other pages](https://wordpress.org/support/topic/header-background-image-on-other-pages/) * Thread Starter [graphikeye](https://wordpress.org/support/users/graphikeye/) * (@graphikeye) * [10 years, 2 months ago](https://wordpress.org/support/topic/header-background-image-on-other-pages/#post-7098005) * Never mind. I think this issue is resolved Viewing 11 replies - 1 through 11 (of 11 total)