Title: graphcomment's Replies - page 2 | WordPress.org --- # graphcomment [ ](https://wordpress.org/support/users/graphcomment/) * [Profile](https://wordpress.org/support/users/graphcomment/) * [Topics Started](https://wordpress.org/support/users/graphcomment/topics/) * [Replies Created](https://wordpress.org/support/users/graphcomment/replies/) * [Reviews Written](https://wordpress.org/support/users/graphcomment/reviews/) * [Topics Replied To](https://wordpress.org/support/users/graphcomment/replied-to/) * [Engagements](https://wordpress.org/support/users/graphcomment/engagements/) * [Favorites](https://wordpress.org/support/users/graphcomment/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 16 through 30 (of 65 total) [←](https://wordpress.org/support/users/graphcomment/replies/?output_format=md) [1](https://wordpress.org/support/users/graphcomment/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/graphcomment/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/graphcomment/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/graphcomment/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/graphcomment/replies/page/3/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] can’t import old comments from wordpress](https://wordpress.org/support/topic/cant-import-old-comments-from-wordpress/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 10 months ago](https://wordpress.org/support/topic/cant-import-old-comments-from-wordpress/#post-14788505) * The first thing to do is to temporarily disable all other plugins installed on your WordPress and restart the import. This is to avoid conflicts with some plugins( like firewall or security plugins) that might interfere. If this is successful, then remember to re-enable all your plugins. * If this fails, it is probably corrupted data in your database. * Then start by checking that the logs are enabled in the ‘Plugin settings’ tab of the GraphComment plugin. Then restart the import and after the failure, copy and paste the logs in an email you send us at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/page/2/support@graphcomment.com?output_format=md). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Can’t change my profile avatar](https://wordpress.org/support/topic/cant-change-my-profile-avatar/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years ago](https://wordpress.org/support/topic/cant-change-my-profile-avatar/#post-14626356) * Hello, * Where exactly, please send a URL. Give me also your username, send a mail at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/page/2/support@graphcomment.com?output_format=md) Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Is Graphcomment compatible with user profiles & memberships plugins?](https://wordpress.org/support/topic/is-graphcomment-compatible-with-user-profiles-memberships-plugins/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 2 months ago](https://wordpress.org/support/topic/is-graphcomment-compatible-with-user-profiles-memberships-plugins/#post-14371992) * Hi, It is not possible to sync profiles directly from GraphComment to WordPress, but there is a solution for this. We offer in our plugin for WordPress an option( for premium accounts) that allows you to activate WordPress SSO. From that moment, the connection to comment will be done via authentication in WP and suddenly, no need to synchronize, everything remains centralized in WordPress. Best regards, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] How to fully receive comment notification on WordPress dash?](https://wordpress.org/support/topic/how-to-fully-receive-comment-notification-on-wordpress-dash/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 2 months ago](https://wordpress.org/support/topic/how-to-fully-receive-comment-notification-on-wordpress-dash/#post-14367282) * Hi, * You have the count notification of new comments directly on the left menu of WP admin. * > [View post on imgur.com](https://imgur.com/HGDC8P5) * You can also synchronize your comment with WordPress comment by activating it in the “Plugin settings” > “Sync & Backup” tab of GraphComment plugin. You will then get the notifications into the classic WP notification system right after the sync. (you can set it to every 1 minute for example if your server accept such number of requests per hour ) Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] What should be added to the Privacy Policy when using GraphComment?](https://wordpress.org/support/topic/what-should-be-added-to-the-privacy-policy-when-using-graphcomment/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 2 months ago](https://wordpress.org/support/topic/what-should-be-added-to-the-privacy-policy-when-using-graphcomment/#post-14365303) * Hello, * As a publisher on the Internet and with regard to the RGPD, you are required to keep an IP trace of the authors who have posted a comment on your site. This is a legal requirement in many countries, so that you can keep track of potential infringements so that you can take legal action and protect you if necessary. This information is not shared or sold by GraphComment, you remain the full owner. In addition, these IPs remain anonymous in the sense that we do not ask for the true identity of the users, they use a pseudonym. As an administrator, yes, all the data belongs to you and you are free to dispose of it as you wish. You can retrieve the data at any time via a file export tool, or via our API if you have a premium plan. You can also delete your account and your website at any time in GraphComment admin, which will delete all your data. Users are also owners and masters of their data, they too can themselves at any time delete their account or their profile which contains their data or delete the comments one by one in their history. I hope I have answered all of your questions. Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Error message when authorising WordPress](https://wordpress.org/support/topic/error-message-when-authorising-wordpress/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 2 months ago](https://wordpress.org/support/topic/error-message-when-authorising-wordpress/#post-14345931) * Hello, From our experience, this error looks like you have a security plugin like a firewall that blocked the communications. Can you try to deactivate your firewall or security plugins into your WordPress and retry? You can also try to deactivate all your others plugins during the lapse of time of activating GraphComment. Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13474690) * This THEME has a settings to ENABLE/DISABLE COMMENTS ON POSTS that may be at DISABLE. * > [View post on imgur.com](https://imgur.com/1agVMIH) * If despite of that the WordPress comment section is not displayed, the problem is from the EDITOR of this Newspaper that is not respecting the WordPress standard. Contact the support and open a ticket explaining that you use a third-part comment plugin that is not replacing the comment section. [https://forum.tagdiv.com/forum/newspaper/](https://forum.tagdiv.com/forum/newspaper/) * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13474613) * To start, please take a look at this page and try to verify that everything is activated in your theme. [https://forum.tagdiv.com/enabledisable-comments/](https://forum.tagdiv.com/enabledisable-comments/) We already had the problem with this theme editor and the last time he replied that he did not support GraphComment. You can write to them on their support to ask… * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Newspaper Theme by TagDiv](https://wordpress.org/support/topic/newspaper-theme-by-tagdiv-2/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/newspaper-theme-by-tagdiv-2/#post-13472746) * Hi, * We already ask to the author of Newspaper theme if GraphComment is supported. They replies that it’s not. Maybe you can ask them to update their code to support us. Sorry about that… Best, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13472733) * Hello, We want to reproduce your problem, can you give me your PHP version, WordPress version ? And do you have a custom template ? If you switch your Theme, is GraphComment always missing ? Best, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13465032) * Ok, this is very very strange. It needs more investigations. Can you send me a temporary admin access to you WP admin by email at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/page/2/support@graphcomment.com?output_format=md)? We’re totally blind, the problem is probably in your WordPress. Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13464966) * It’ curious, the default WordPress comment system is still active. Did you enabled GraphCommment into the General settings tab for all posts at any time ? Do you use a security or caching plugin that can prevent other plugins or modify your template ? You can test by disabling all your other plugin just one second and look if the GraphComment is showing? Then re-enable other plugins one by one to detect the culprit. Best regards, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cannot display widget on the post page](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-display-widget-on-the-post-page/#post-13462930) * Hello, * Please give us a URL of your post page. We will try to help you. J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] Cookies Usage for GDPR](https://wordpress.org/support/topic/cookies-usage-for-gdpr/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [5 years, 11 months ago](https://wordpress.org/support/topic/cookies-usage-for-gdpr/#post-13222345) * Hello, Here are the responses: * 20 #: pagination value that stores the Editors preference of number of comments to display when loading GraphComment => Necessary * ecd_mode: Editors Choice debate, keeps information that the moderator wants to permanently display editor options in GraphComment.=> Preferences * last_visit_ #: used to display the differential of new comments posted since their last visit if the user returns to the page. => Necessary * guest: allows you to store the declarative information of the guest mode (email/ password) so that he does not have to type them again for each new comment. => Preferences * All this info is stored in localstorage and we absolutely do not keep this info, it is purely technical for frontend display. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Comments – GraphComment | AI-Moderated Comment System] 404 error for https://graphcomment.com/front/](https://wordpress.org/support/topic/404-error-for-https-graphcomment-com-front/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [6 years ago](https://wordpress.org/support/topic/404-error-for-https-graphcomment-com-front/#post-13091243) * Please send us the website name that have a problem by email at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/page/2/support@graphcomment.com?output_format=md) and we will help you 🙂 Viewing 15 replies - 16 through 30 (of 65 total) [←](https://wordpress.org/support/users/graphcomment/replies/?output_format=md) [1](https://wordpress.org/support/users/graphcomment/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/graphcomment/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/graphcomment/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/graphcomment/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/graphcomment/replies/page/3/?output_format=md)