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Viewing 15 replies - 1 through 15 (of 68 total)
  • Thanks Rico….that worked!!

    My php version for the site is 7 which should be enough. I’ll contact you via the email you provided. Thanks.

    Thanks for the video and the “more extensive” troubleshooting this time around.

    So when I stated “cached” page above, I was talking about the sites cache, not your browser cache. I realize I didn’t clearly make the distinction. You only viewed the homepage and a category page which was already internally cached by our WP Rocket cache plugin.

    If you viewed one of the product pages, you would see that the LoftLoader takes a while to load before it shows up, which is near the end of the page load.

    Fortunately, this was a site that I was selling and just recently sold it to a new owner. I will revisit this thread again in the near future and showcase the bug on another store of mine.

    Thanks

    No.

    The page loads for a very long time before your loader appears. This is generally due to the loader being suppressed til the end of the page load. I was asking you if there is a way where I can have the loft loader, load at the very beginning of a page load (move code to the header of the page).

    Your loft loader is NOT working properly with or without cache plugins. I’d like to purchase the pro version, but your support is still lackluster. I can’t purchase a plugin that doesn’t work properly with little to no support.

    NOTE: please browse the site as you may likely view a “cached” page which will load quickly and show the loader quickly. The pages that are not cached will load the loftloader at the very end.

    grafx77

    (@grafx77)

    @dlocc – even better. Thanks

    • This reply was modified 2 years ago by grafx77.
    • This reply was modified 2 years ago by grafx77.
    • This reply was modified 2 years ago by grafx77.
    grafx77

    (@grafx77)

    ?

    grafx77

    (@grafx77)

    JACKPOT!!

    That was it. Just had to update WP Rocket and we’re good to go.

    Last item is styling the Donation button. I didn’t see anything pertaining to this in the plugin settings. Can I wrap the shortcode in a div so that I can attach a style to it?

    Thank you very much for your help. 🙂

    grafx77

    (@grafx77)

    Hello Matt,

    Thank you for taking the effort initiative yourself to continue with your support. I followed through with your advice but no such luck in getting the plugin to work.

    1. The PayPal address was correct. If it wasn’t correct, then I’m sure the Give plugin what have not worked properly when I deactivated WP rocket.

    2. The donation settings are correct. The success page is set to “Donation Confirmation”. Again, I’m sure if this was the issue, the plugin would work when WP rocket was deactivated.

    3. I deactivated Disqus again and the problem persists. It was also troubleshot when I initially started deactivating plugins to narrow the issue down.

    Thanks

    grafx77

    (@grafx77)

    Hello Matthew and thank you for the quick response.

    As stated in my last reply, the WP rocket plugin is the only plugin that is causing this issue. I have activated and deactivated the plugin several times. Each time I deactivate the WP rocket plugin, the problem occurs. As soon as the plugin is activated, the redirect works and I’m led to PayPal with the donation amount.

    I also went through all the minification and JavaScript settings within WP rocket. They were already turned off. I also tried disabling a few other settings within WP rocket (like lazy load images, etc.) with no avail. There really aren’t too many settings, other than the baseline WP Rocket cache that is activated.

    So far, seems like I’m unable to use the Give plugin with WP rocket.

    grafx77

    (@grafx77)

    Hello Matt,

    Sorry for the delay and if I came off as being an angry troll. I was just disappointed over the advice given, even though it might have been the most pertinent information at the time. I’ve dealt with many customer support reps that typically tend to use this “blanket solution” for almost any WordPress related issue. As you can imagine, it can be frustrating going over 30 plugins to see which one might possibly be the culprit. With that said, I had a good idea as to what might be causing the problem and I was right.

    The culprit is the ever popular WP rocket cache plugin. I’m sure you’re familiar with the plugin and may have encountered other users with issues pertaining to conflicts with this as well. So before I go meddling around and perhaps creating a mess of things, I thought I might ask you if you know about any quick fixes to this issue, seeing that I’ve taken the next step to narrow this down to the actual conflict.

    WP rocket has a ton of advanced rules and settings which will most likely allow it to play well with Give when given the opportunity.

    grafx77

    (@grafx77)

    Hello Matt,

    Thank you for your response, but it was little to no help.

    First off, I hate it when developers or plugin reps will tell you that it “could” be another plugin issue and to disable all plugins and enable each one. Do you realize how much time this takes? That’s a full days work! Why would I do this for one small plugin that has little to no effect on my site?
    This is not a solution and could be said for ANY issue that a WP site could be having at any given time.

    The plugins you refer to (popup, allow notifications, and Disqus) are all valid and well running POPULAR plugins used by millions of users. I don’t have ANY issues with those plugins in conjunction with the other 30+ plugins running on my site. That is not the case here.

    I would hardly say a redirect issue is caused by these plugins in the first place. If the Give plugin had issues loading or problems with any of the features other than the payment feature, I would give it a second thought. The Give plugin works perfectly until someone tries to make a payment. Again, this is not caused by javascript. I would have looked at the redirect problem as the plugin does get redirect to a ?payment-mode=paypal which seems to be a function of Give.

    In the meantime, I found a great donation button generated by Blockonomics (https://www.blockonomics.co) that worked instantly and did everything that the Give plugin did (even with an ajax popup like Give) with just a few simple scripts (yes they were javascript as well). No plugin interference there.

    Now there may be an issue with the site not running https, but the Give plugin should work without that measure as well as connect to paypal. I can run other paypal buttons on this site without a hitch (along with Paypal plugins).

    This was not the type of support I was expecting, but thanks for the quick reply anyway. I would have liked to get this working with Give as it allows for both crypto and paypal payments, but I see I’ll have to do without for now.

    Ahhhh….gotcha. Thanks!

    I went back to Version 2.0.16 of Elementor and the plugin loads fine on those pages again. So there is an issue with new Elementor code that is preventing it from loading on these pages.

    Thank you

Viewing 15 replies - 1 through 15 (of 68 total)