Title: Glenys Hanson's Replies | WordPress.org

---

# Glenys Hanson

  [  ](https://wordpress.org/support/users/ghanson/)

 *   [Profile](https://wordpress.org/support/users/ghanson/)
 *   [Topics Started](https://wordpress.org/support/users/ghanson/topics/)
 *   [Replies Created](https://wordpress.org/support/users/ghanson/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/ghanson/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/ghanson/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/ghanson/engagements/)
 *   [Favorites](https://wordpress.org/support/users/ghanson/favorites/)

 Search replies:

## Forum Replies Created

Viewing 15 replies - 1 through 15 (of 18 total)

1 [2](https://wordpress.org/support/users/ghanson/replies/page/2/?output_format=md)
[→](https://wordpress.org/support/users/ghanson/replies/page/2/?output_format=md)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] White screen of death – error 500](https://wordpress.org/support/topic/white-screen-of-death-error-500-2/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/white-screen-of-death-error-500-2/#post-9815044)
 * Hi there,
    I’ve finally solved my “white screen” problem thanks to this post 
   to another user [@lydianweb](https://wordpress.org/support/users/lydianweb/) 
   about a different problem:
 * “(@nlpro)
    2 weeks ago
 * You are either running an outdated release of the plugin or your current plugin
   release did not get updated correctly resulting in a corrupted install.
 * Log into your hosting env or use ftp to login and delete everything in the better-
   wp-security folder. Download the plugin latest release and then manually copy
   the plugin folders/files back into the better-wp-security folder. Then reactivate
   the plugin.”
 * I didn’t need to find the better-wp-security folder and then delete everything
   in it., I deleted iThemes and when asked to do so I deleted all the “data” and
   then re-installed iThemes.
    Everything seems to be working fine now though I 
   have to wait for the next WP update to be 100% sure.
 * Thanks so much [@nlpro](https://wordpress.org/support/users/nlpro/)
    Cheers, 
   Glenys
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Customizr Child – white screen](https://wordpress.org/support/topic/customizr-child-white-screen/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/customizr-child-white-screen/#post-9473109)
 * I still haven’t found a solution tho’ I’ve tried various things. I’ve turned 
   on WP Debug but I don’t understand the messages.
    I’m willing to pay (within 
   reason) for help but don’t know how to find a WP expert.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Customizr Child – white screen](https://wordpress.org/support/topic/customizr-child-white-screen/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/customizr-child-white-screen/#post-8931093)
 * I took the problem to a professional on a fast connection and he saw no problem
   with the css. He’s still looking.
 * What do you mean, Deb, by “something in your child broke”? I had made no changes
   to the child sites for several months previous to the white screens appearing.
   During that time there were several automatic WordPress and Customizr updates
   but the sites continued to function normally.
 * I have the databases created by iThemes.
 * Does anyone have any other ideas?
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Customizr Child – white screen](https://wordpress.org/support/topic/customizr-child-white-screen/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/customizr-child-white-screen/#post-8900560)
 * Thanks, Deb. I’ll let you know as soon as I’ve got to a faster connection where
   I can test “just a bit at a time”.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] 3.4.17 and Firefox images not displayed](https://wordpress.org/support/topic/3417-and-firefox-images-not-displayed/)
 *  [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/3417-and-firefox-images-not-displayed/#post-7003734)
 * Thanks for fixing the Firefox problem!
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] How to make the 3 bar menu open?](https://wordpress.org/support/topic/how-to-make-the-3-bar-menu-open/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/how-to-make-the-3-bar-menu-open/#post-6451380)
 * Thank you – I added the code you indicated and that fixed the problem though 
   I don’t understand why there was just that problem in the child theme. But I’m
   not a coder.
 * It also fixed a different problem: on my iPhone the header was taking up nearly
   half the space. It’s fine now.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Thumbnail in Featured pages scaled up](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/#post-5958963)
 * Thanks so much, Rocco. B-)
 * I added:
 *     ```
       /* Change thumbnail container (wrapper) size in featured pages*/
         .widget-front .thumb-wrapper {
           height: 170px;
         }
       ```
   
 * to my Customizr Child: Stylesheet (style.css) and everything looks perfect!
 * I added a little more detail because I know what we poor technically challenged
   folk need.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Thumbnail in Featured pages scaled up](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/#post-5958888)
 * Thanks for sticking with me, Rocco.
    I feel 270×250 images are too large for 
   the context. What is the container called and where are its dimensions defined?
   Can’t I change them too to 107×170?
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Thumbnail in Featured pages scaled up](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/thumbnail-in-featured-pages-scaled-up/#post-5958877)
 * Well, I’ve changed the thumbnail size to 170×170 by changing the functions.php
   file in my Customizr Child Theme as suggested here: [http://themesandco.com/snippet/changing-default-image-sizes-customizr/](http://themesandco.com/snippet/changing-default-image-sizes-customizr/)
 *     ```
       //Change thumbnail size
       add_filter( 'tc_thumb_size', 'my_thumb_size');
       function my_thumb_size() {
           $sizeinfo = array( 'width' => 170 , 'height' => 170, 'crop' => false );
           return $sizeinfo;
       }
       ```
   
 * But I understand this will change all my thumbnails to 170×170 everywhere in 
   the site. I’m not sure I’ll want that. This is a new site and my first experiment
   with thumbnails.
 * There’s also now a big white space between the images and the name of the associated
   page. Is it possible to reduce it? See: [http://www.glenys-hanson.info/](http://www.glenys-hanson.info/)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Social Media Share Buttons & Social Sharing Icons] How to correct theme header.php file](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/#post-5761132)
 * Hi John,
    Following your instructions, I’ve “included wp_footer() in footer.php
   before </body>” (In fact, there are now two wp_footer() because there was one
   already there though not just before </body>)
 *     ```
       <?php
        /**
        * The template for displaying the footer.
        *
        *
        * @package Customizr
        * @since Customizr 3.0
        */
       	do_action( '__before_footer' ); ?>
       		<!-- FOOTER -->
       		<footer id="footer" class="<?php echo tc__f('tc_footer_classes', '') ?>">
       		 	<?php do_action( '__footer' ); // hook of footer widget and colophon?>
       		</footer>
       		<?php
       		wp_footer(); //do not remove, used by the theme and many plugins
       	do_action( '__after_footer' ); ?>
       	wp_footer()
       	</body>
       	<?php do_action( '__after_body' ); ?>
       </html>
       ```
   
 * There’s no </head> in the header.php. I’ve tried putting wp_head() in header.
   php before </header> like this:
 *     ```
       <?php
       /**
        * The Header for Customizr.
        *
        * Displays all of the <head> section and everything up till <div id="main-wrapper">
        *
        * @package Customizr
        * @since Customizr 1.0
        */
       ?>
       <!DOCTYPE html>
       <!--[if IE 7]>
       <html class="ie ie7" <?php language_attributes(); ?>>
       <![endif]-->
       <!--[if IE 8]>
       <html class="ie ie8" <?php language_attributes(); ?>>
       <![endif]-->
       <!--[if !(IE 7) | !(IE 8)  ]><!-->
       <html <?php language_attributes(); ?>>
       <!--<![endif]-->
       	<?php
       		//the '__before_body' hook is used by TC_header_main::$instance->tc_head_display()
       		do_action( '__before_body' );
       	?>
   
       	<body <?php body_class(); ?> <?php echo apply_filters('tc_body_attributes' , 'itemscope itemtype="http://schema.org/WebPage"') ?>>
   
       		<?php do_action( '__before_header' ); ?>
   
       	   	<header class="<?php echo implode( " ", apply_filters('tc_header_classes', array('tc-header' ,'clearfix', 'row-fluid') ) ) ?>" role="banner">
       			<?php
       				// The '__header' hook is used with the following callback functions (ordered by priorities) :
       				//TC_header_main::$instance->tc_logo_title_display(), TC_header_main::$instance->tc_tagline_display(), TC_header_main::$instance->tc_navbar_display()
       				do_action( '__header' );
       			?>
       			wp_head()
       			</header>
       		<?php
       		 	//This hook is used for the slider : TC_slider::$instance->tc_slider_display()
       			do_action ( '__after_header' )
       		?>
       ```
   
 * but to no avail.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Customizr] Thumbnails shape on Front page featured pages](https://wordpress.org/support/topic/thumbnails-shape-on-front-page-featured-pages/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/thumbnails-shape-on-front-page-featured-pages/#post-5788194)
 * Hi there,
 * Getting no answer, I resigned myself to searching through various support posts
   and eventually found I could get the result I wanted by adjusting the css.
 * I copied the following code from wp-content/themes/customizr/inc/assets/css/blue.
   css:
 *     ```
       .widget-front .round-div {
           width: 150px;
           height: 150px;
           border: 94px solid #FAFAFA;
           top: -44px;
           left: -65px;
         }
       ```
   
 * Pasted it into Customizr Child: Stylesheet (style.css) and added the last 4 lines
   below:
 *     ```
       /* Change thumbnail shape in featured pages displayed on the front page */
         .widget-front .round-div {
           width: 150px;
           height: 150px;
           border: 94px solid #FAFAFA;
           top: -44px;
           left: -65px;
           display: none;
           -webkit-border-radius: 0;
           -moz-border-radius: 0;
           border-radius: 0;
         }
       ```
   
 * Hope this helps someone else.
    Glenys
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Video Gallery by Huzzaz] Perfect except for huge play button](https://wordpress.org/support/topic/perfect-except-for-huge-play-button/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/perfect-except-for-huge-play-button/#post-7935106)
 * And I’ve solved the huge play button problem! 🙂
 * Now my gallery looks great: [http://www.glenys-hanson.info/silent-way-videos/](http://www.glenys-hanson.info/silent-way-videos/)
 * I’m having a lot of fun discovering the possibilities of this great plugin. Thanks,
   James. Thanks very much.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Video Gallery by Huzzaz] Perfect except for huge play button](https://wordpress.org/support/topic/perfect-except-for-huge-play-button/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/perfect-except-for-huge-play-button/#post-7935103)
 * How about including screenshots here: [https://wordpress.org/plugins/huzzaz-video-gallery/installation/](https://wordpress.org/plugins/huzzaz-video-gallery/installation/)?
   Or at least a direct link to the **Extra Documentation for the Huzzaz Pro Video
   Gallery**?
    It’s the screenshots that really made things clear for me.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Social Media Share Buttons & Social Sharing Icons] How to correct theme header.php file](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/#post-5761052)
 * I’m afraid the potential danger is even greater with Teamviewer: you could completely
   take over my HD – you’re obviously much more computer savvy than I am. Being 
   an admin on one of my sites the worst that could happen is that the site would
   be wrecked – and of course I have a backup. I have backups of my HD too but just
   the thought of having to reinstall everything, change passwords, etc. 😎
 * Now, I don’t really think you’re a “baddie”, John, just an enthusiastic kid who
   hasn’t thought these things through.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Social Media Share Buttons & Social Sharing Icons] How to correct theme header.php file](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/)
 *  Thread Starter [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/how-to-correct-theme-headerphp-file/#post-5761049)
 * John, I still have the error message but your plugin seems to be working correctly.
 * I’m afraid I can’t allow admin access to my site to someone I don’t know and 
   who doesn’t have a web presence. [http://ultimatelysocial.com](http://ultimatelysocial.com/)/
   is just a link back to WordPress.

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