Title: francoify's Replies | WordPress.org --- # francoify [ ](https://wordpress.org/support/users/francoify/) * [Profile](https://wordpress.org/support/users/francoify/) * [Topics Started](https://wordpress.org/support/users/francoify/topics/) * [Replies Created](https://wordpress.org/support/users/francoify/replies/) * [Reviews Written](https://wordpress.org/support/users/francoify/reviews/) * [Topics Replied To](https://wordpress.org/support/users/francoify/replied-to/) * [Engagements](https://wordpress.org/support/users/francoify/engagements/) * [Favorites](https://wordpress.org/support/users/francoify/favorites/) Search replies: ## Forum Replies Created Viewing 14 replies - 1 through 14 (of 14 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] Icon doesn’t show up in admin](https://wordpress.org/support/topic/icon-doesnt-show-up-in-admin/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [5 years, 9 months ago](https://wordpress.org/support/topic/icon-doesnt-show-up-in-admin/#post-13153571) * Hi, Thank you for your feedback. The icon has been removed in the plugin to be compliant with WordPress policies. We are working to find a solution and releasing it soon. * In the meantime, the plugin does help to calculate the shipping cost, but if you are encountering any issues while connecting your store, publishing a product or processing an order feel free to reach out to me or to open a ticket with our Merchant Support. * Thanks François * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] Undefined index: postcode](https://wordpress.org/support/topic/undefined-index-postcode/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [5 years, 11 months ago](https://wordpress.org/support/topic/undefined-index-postcode/#post-12942119) * [@trond79](https://wordpress.org/support/users/trond79/) glad to hear it works as expected, please let me know if something else arises * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] Undefined index: postcode](https://wordpress.org/support/topic/undefined-index-postcode/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [5 years, 11 months ago](https://wordpress.org/support/topic/undefined-index-postcode/#post-12939040) * Hi [@edg4rd07](https://wordpress.org/support/users/edg4rd07/) and [@trond79](https://wordpress.org/support/users/trond79/) We have released a new version of our plugin today and it should fix this issue. If after the upgrade the issue is still occurring, please update this thread or send me an email at francois/printify/com Thanks François * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] No images from Printify](https://wordpress.org/support/topic/no-images-from-printify/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years ago](https://wordpress.org/support/topic/no-images-from-printify/#post-12721216) * Hi [@rask75](https://wordpress.org/support/users/rask75/) , Thanks for your message. Can you share more details regarding the product or can you send us an email to merchantsupport/printify/com? Thank you * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 Doesnt work](https://wordpress.org/support/topic/2-0-doesnt-work/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-0-doesnt-work/#post-12654520) * Hi [@infinitedezigns](https://wordpress.org/support/users/infinitedezigns/) , Thanks for your feedback. I understand that the plugin isn’t working as expected for you, and I will try to provide more details. 1/ We removed the link in the menu to Printify when we updated to 2.0. The plugin is here to help to calculate the shipping, please check if it works as expected. The 2.1 and 2.2 were released to fix some compatibilities with other shipping plugins, it wasn’t related to the Printify link in the menu. 2/ You can check your connection in your Printify store, if there is an issue with your store connection and you are not able to publish products or get orders, feel free to reach out to me (francois/printify/ com) or to our merchant support through your Printify admin. * Please let me know here or directly via my email address how we can help to fix your store connection and we will investigate further to solve this issue as soon as possible. Thank you * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 Doesnt work](https://wordpress.org/support/topic/2-0-doesnt-work/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-0-doesnt-work/#post-12583263) * Hi [@orangefury](https://wordpress.org/support/users/orangefury/) Thanks for your response. Everything is working for you? Feel free to reach out to me if an issue arises. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 Doesnt work](https://wordpress.org/support/topic/2-0-doesnt-work/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-0-doesnt-work/#post-12578119) * Hi [@orangefury](https://wordpress.org/support/users/orangefury/), We released today a 2.2 version with some bug fixes so please feel free to upgrade to the 2.2 Regarding the menu item in WordPress Admin. In version 2 there is no link in the menu anymore. The plugin is working and if you are trying to use it (Add products to your cart) does it calculate the shipping costs correctly? * Please let me know if there is any issues with version 2.2 as well. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.1 still has “ERROR: Product not configured: 71392” for shipping rates](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/#post-12578099) * Hi, Thanks for your email and the comment here. The issue has been fixed in the 2.2 version. Please let me know if it works for you after upgrading tot he 2.2 version. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] failed to open stream: HTTP request failed! HTTP/1.0 500 Internal Server Error](https://wordpress.org/support/topic/failed-to-open-stream-http-request-failed-http-1-0-500-internal-server-error/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/failed-to-open-stream-http-request-failed-http-1-0-500-internal-server-error/#post-12577912) * Hi guys, Yes we fixed this issue in version 2.2 and released it today. Please let us know if you are experiencing any other issues. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 Doesnt work](https://wordpress.org/support/topic/2-0-doesnt-work/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-0-doesnt-work/#post-12559787) * Hi [@infinitedezigns](https://wordpress.org/support/users/infinitedezigns/) , We released a fix in the 2.1 version available since Tuesday. Can you try to upgrade your plugin to this version and it should be fixed. If the issue is still occurring feel free to add a post here and I will investigate. Thank you * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.1 still has “ERROR: Product not configured: 71392” for shipping rates](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/#post-12559776) * Thank you for your response. There is maybe an issue with the product SKU. Can you send me an email to francois/at/printify/com more information to investigate: + your email address linked to your Printify account + the products impacted by this issue * I will investigate and get back to you as soon as possible. Thank you * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.1 still has “ERROR: Product not configured: 71392” for shipping rates](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 1 month ago](https://wordpress.org/support/topic/2-1-still-has-error-product-not-configured-71392-for-shipping-rates/#post-12555706) * Hi [@gotsnow](https://wordpress.org/support/users/gotsnow/) , Thanks for your message. I would like to have more details regarding your plugin setup to be sure we can investigate this issue. 1. Where exactly this error occurs? 2. Can you disable Printify shipping method and check if the error still occurs? 3. Are you using any other Shipping rates calculators? * Thank you for your help. François * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 messes up shipping methods](https://wordpress.org/support/topic/2-0-messes-up-shipping-methods/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 2 months ago](https://wordpress.org/support/topic/2-0-messes-up-shipping-methods/#post-12540638) * Hi, Yes we have identified this issue and we are working on it. It will be resolved in the new version. The 2.1 version will be released in the following days. * Thanks for your feedback - This reply was modified 6 years, 2 months ago by [francoify](https://wordpress.org/support/users/francoify/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Printify for WooCommerce] 2.0 Doesnt work](https://wordpress.org/support/topic/2-0-doesnt-work/) * [francoify](https://wordpress.org/support/users/francoify/) * (@francoify) * [6 years, 2 months ago](https://wordpress.org/support/topic/2-0-doesnt-work/#post-12540627) * Hi, [@gorbondanko](https://wordpress.org/support/users/gorbondanko/) : the new version doesn’t have a link in the admin menu to be compliant with WordPress policies. We fixed some issues in this version and monitoring how our merchants are using it. We will release a new version very soon with more fixes. * [@baldemotions](https://wordpress.org/support/users/baldemotions/) : We identified an issue regarding the shipping methods. This will be fixed in the new version. We expect to release this version in few days * Thanks for sharing your feedback Viewing 14 replies - 1 through 14 (of 14 total)