Title: floatiestime's Replies | WordPress.org

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# floatiestime

  [  ](https://wordpress.org/support/users/floatiestime/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Meta for WooCommerce] Catalog ID is missing](https://wordpress.org/support/topic/catalog-id-is-missing-2/)
 *  [floatiestime](https://wordpress.org/support/users/floatiestime/)
 * (@floatiestime)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/catalog-id-is-missing-2/#post-15545683)
 * hello, i’m experiencing the same issue. after following this step,
 *     ```
       1) Deactivate Facebook for WooCommerce under Plugins > All Plugins
   
       2) Navigate to your WordPress options page https://yoursite/wp-admin/options.php (be sure to have a backup of the site, and only edit the following fields) -In here please clear the value for the following fields:
   
       wc_facebook_external_business_id
       
wc_facebook_system_user_id

       wc_facebook_business_manager_id

       wc_facebook_merchant_access_token
       
wc_facebook_page_access_token

       wc_facebook_page_id

       wc_facebook_pixel_id

   
       If it does not show these fields, or if the fields are blank, that will be fine.
   
       3) Once that’s done, please re-activate Facebook for WooCommerce extension under Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.
   
       This should ‘reset’ Facebook completely, and allow the Pixel to be re-engaged as well as the Business Manager. As long as there is a non-conflicting catalog (see #1 above) then it should connect.
       ```
   

Viewing 1 replies (of 1 total)