Title: Fetch Designs's Replies | WordPress.org --- # Fetch Designs [ ](https://wordpress.org/support/users/fetchdesigns/) * [Profile](https://wordpress.org/support/users/fetchdesigns/) * [Topics Started](https://wordpress.org/support/users/fetchdesigns/topics/) * [Replies Created](https://wordpress.org/support/users/fetchdesigns/replies/) * [Reviews Written](https://wordpress.org/support/users/fetchdesigns/reviews/) * [Topics Replied To](https://wordpress.org/support/users/fetchdesigns/replied-to/) * [Engagements](https://wordpress.org/support/users/fetchdesigns/engagements/) * [Favorites](https://wordpress.org/support/users/fetchdesigns/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 95 total) 1 [2](https://wordpress.org/support/users/fetchdesigns/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/fetchdesigns/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/fetchdesigns/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/fetchdesigns/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/fetchdesigns/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/fetchdesigns/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] License is not active?](https://wordpress.org/support/topic/license-is-not-active/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [11 months, 1 week ago](https://wordpress.org/support/topic/license-is-not-active/#post-18582486) * Hi Paul, * Can you please try entering it again. There was a temporary error with the verification on my end (unrelated to your license specifically) that I believe is now resolved. * If you have any further issues, please create a support ticket by going to [https://www.fetchdesigns.com/contact/#sign-up-sheet-support](https://www.fetchdesigns.com/contact/#sign-up-sheet-support) and I’d be happy to look into this further. WordPress does not allow any support for the Pro version of the plugin to go through their WordPress forums here. * Thanks, Steph * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Including a Comment w. Sign-up Items](https://wordpress.org/support/topic/including-a-comment-w-sign-up-items/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [11 months, 4 weeks ago](https://wordpress.org/support/topic/including-a-comment-w-sign-up-items/#post-18558967) * You can check out the [Custom Fields](https://www.fetchdesigns.com/doc/custom-fields/) feature. Specifically, “Custom Sign-up Fields” and I believe that will offer the capabilities you are look for. If not, just reach out. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] On Sheet Post page: Disable last name initial](https://wordpress.org/support/topic/on-sheet-post-page-disable-last-name-initial/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year ago](https://wordpress.org/support/topic/on-sheet-post-page-disable-last-name-initial/#post-18518810) * It looks like you have renamed the “First Name” field to be “First Name and Last Initial” and renamed the “Last Name” field as “Meeting”. However, the first and last name fields have specific purposes and as you have seen are used in specific ways so not designed for this type of modification. * Out of the box the Sign-up Sheets plugin will display just the first initial of the last name so I would suggest it would be easiest for you to keep these field working as they are intended. However, you can rename “Last Name” to “Last Initial” if you prefer users to just be prompted for their initial. This will then still display the way you expect with the first name and last initial. If you have the Pro version of the plugin you can add a new custom field for “Meeting” which is the best way to implement this. Additionally, there is a feature that allows you to use an admin config to display the full name (not just the last initial which in your case would be the name + meeting in full that might be what you are looking for. For further details on that, you can [open a support ticket directly](https://www.fetchdesigns.com/sign-up-sheets-wordpress-plugin/support/) since support for Pro is not allowed by WordPress on this forum. * However, with the free version of the plugin alone, you may be able to try customizing this by keeping your current setup as is, and you may be able to leverage some existing filters to make some modifications. For example… * There is a filter in the plugin called “fdsus_tasktable_signup_name” which impacts how the name is displayed in that task table users see. By adding code like the snippet below in your theme’s functions.php or a custom plugin, you should be able to override this… * ```wp-block-code add_filter('fdsus_tasktable_signup_name', 'my_custom_signup_name', 100, 5);function my_custom_signup_name($name, $sheet, $task, $signup, $config) { return $signup->dlssus_firstname;} ``` * That takes care of the display of your name field, but the Meeting field will no longer be output because it’s actually the Last Name field which is now no longer being used. * Another option is to use the same method and just output the full first and last name fields which will at least display both fields in full and could give you the same effect. However, you will want to test it out and play around it with it try and achieve what you are looking for. * ```wp-block-code add_filter('fdsus_tasktable_signup_name', 'my_custom_signup_name', 100, 5);function my_custom_signup_name($name, $sheet, $task, $signup, $config) { return $signup->dlssus_firstname . ' ' . $signup->dlssus_lastname;} ``` * Note that the `fdsus_tasktable_signup_name` filter is not an officially “documented” hook at the moment. You can view a list of all [documented Sign-up Sheets hooks](https://www.fetchdesigns.com/doc/hooks-actions-and-filters/) for further details. Undocumented hooks should still work (and there are many of them throughout the plugin), but may be subject to change in the future so just something to keep an eye out for on future updates. I don’t anticipate it will be very common that they change, but only documented hooks are promised to not break unless there is a new major version update. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Translations not loading](https://wordpress.org/support/topic/translations-not-loading-5/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year ago](https://wordpress.org/support/topic/translations-not-loading-5/#post-18508336) * No problem at all. I’m happy to hear you got it working! * If you run into any other issues or even just have suggestions for the plugin, please don’t hesitate to reach out. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Clicking on Sign up sheets brings up page about shortcodes](https://wordpress.org/support/topic/clicking-on-sign-up-sheets-brings-up-page-about-shortcodes/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 2 months ago](https://wordpress.org/support/topic/clicking-on-sign-up-sheets-brings-up-page-about-shortcodes/#post-18432854) * I had replied on your direct support ticket previously, but I wanted to follow up here as well especially in case anyone else experiences this. * I wasn’t able to reproduce the issue initially, but recently I did further testing on your site and discovered that it looks like the shortcode may have been added to a page and accidentally wrapped in a link to the doc you mentioned which is likely causing occasional clicks that direct users to the doc. I sent over more details on your support ticket to help you confirm and hopefully resolve, but don’t hesitate to reach out if I can be of any other assistance. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Sign-up sheet not found.](https://wordpress.org/support/topic/sign-up-sheet-not-found/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 2 months ago](https://wordpress.org/support/topic/sign-up-sheet-not-found/#post-18414118) * Sorry for the delay replying on this forum. I have been discussing this with you directly more recently in a private ticket and I provided some information from debugging on your site (since I was unable to reproduce within only the Sign-up Sheets plugin on my end) that the issue appears related to a setting outside of the plugin that is causing a redirect that removes all query strings( query strings are required for the Sign-up Sheets plugin to operate). Hopefully the suggestions I sent over help you track it down. 🤞 * Since based on my testing this doesn’t appear to be caused by the Sign-up Sheets plugin specifically I’m going to mark this thread as resolved, but please followup on that private ticket with any further details if you find out differently. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence – CAPTCHA EXPIRED](https://wordpress.org/support/topic/wordfence-captcha-expired/) * [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 3 months ago](https://wordpress.org/support/topic/wordfence-captcha-expired/#post-18377147) * For me, this was resolved by following the solution provided in this duplicate thread… [https://wordpress.org/support/topic/impossible-to-login-with-wordfence-activated-because-of-captcha-expired/](https://wordpress.org/support/topic/impossible-to-login-with-wordfence-activated-because-of-captcha-expired/). I did still had object caching enabled despite W3TC being deactivated. 1. With W3TC enabled, enable Object Cache (ignore warning). 2. Flush all caches. 3. Disable Object Cache * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Update to version 2.3.1.1 caused fatal error](https://wordpress.org/support/topic/update-to-version-2-3-1-1-caused-fatal-error/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 3 months ago](https://wordpress.org/support/topic/update-to-version-2-3-1-1-caused-fatal-error/#post-18357000) * Can you please try deactivating and deleting the Sign-up Sheets plugin and then re-installing? You will not lose any of your Sign-up Sheets data doing so. * If that does not resolve the problem, can you confirm if you are still getting the same exact error or a different one? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Hide / Collapse Filed Slots](https://wordpress.org/support/topic/hide-collapse-filed-slots/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 4 months ago](https://wordpress.org/support/topic/hide-collapse-filed-slots/#post-18349466) * It looks like you may be running a different plugin than my [Sign-up Sheets](https://wordpress.org/plugins/sign-up-sheets/) plugin. The one I’m showing as active on your site is the PTA one which is a forked copy of my plugin and I do not maintain that other one. * In my plugin there are features such as [compact and semi-compact display modes](https://www.fetchdesigns.com/doc/compact-semi-compact-standard-display-modes/), but I’m not sure if there are similar options in the plugin you are running. * If I can help any further, though, don’t hesitate to reach out. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Users reporting validation link takes them to screen that says “No Shifts”](https://wordpress.org/support/topic/users-reporting-validation-link-takes-them-to-screen-that-says-no-shifts/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 4 months ago](https://wordpress.org/support/topic/users-reporting-validation-link-takes-them-to-screen-that-says-no-shifts/#post-18349464) * Hey, there! Sorry to hear you may be having some trouble. I took a quick look and noticed you may be running a different plugin, the PTA Sign-up Sheets plugin, which was forked copy of a very early version of my [Sign-up Sheets](https://wordpress.org/plugins/sign-up-sheets/) plugin. * I’m not 100% sure what you are referring to regarding the validation link… although it sounds like you may be referring to your `/volunteer-shifts/` page. If so, the PTA plugin works differently than mine so you may want to contact support for that specific plugin. * If you have any other questions that I can assist with, just let me know. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence – CAPTCHA EXPIRED](https://wordpress.org/support/topic/wordfence-captcha-expired/) * [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 4 months ago](https://wordpress.org/support/topic/wordfence-captcha-expired/#post-18340923) * I’m having the same issue as reported in the initial post on this thread where anytime someone logs in, they always get… * > **CAPTCHA EXPIRED**: The CAPTCHA verification for this login attempt has expired. > Please try again. * This began a few days ago and is “resolved” by disabling reCAPTCHA within the Wordfence options. * I have just submitted the diagnostics via email. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sign-up Sheets] Access to past sign ups?](https://wordpress.org/support/topic/access-to-past-sign-ups/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [1 year, 10 months ago](https://wordpress.org/support/topic/access-to-past-sign-ups/#post-17977007) * Yes, this should be possible depending on how your sheets are set up. If you go to **Sign-up Sheets** in the admin, find the sheet you want and click on the** Manage Sign-ups** link. Here you should find the sign-ups for the sheets even after they have passed. * If you are still not seeing sign-ups here, you should verify you do not have [Auto-Clear](https://www.fetchdesigns.com/doc/settings/#auto-clear) configured for this sheet. You would find the global setting to enable this under **Sign- up Sheets > Settings > Sign-up Sheet > Allow Auto-Clearing Sign-ups Per Sheet**. You then configure the schedule when you edit each sheet under the **Advanced Setting > Auto-clear Schedule**. If the global setting is enabled and you have a schedule set on the sheet then your sign-ups would have been removed by this feature. * If this still doesn’t solve your issue, please open a direct private ticket and provide your “Site Information” so I can better help debug the issue. You can do this by going to the [Sign-up Sheets Support Contact Form](https://www.fetchdesigns.com/contact/#sign-up-sheet-support) and make sure to follow the steps for the Site Information on that form. * If you have any other questions, don’t hesitate to reach out. Thanks! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sign-up Sheets] Mediocre at best](https://wordpress.org/support/topic/mediocre-at-best-4/) * Plugin Author [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [2 years ago](https://wordpress.org/support/topic/mediocre-at-best-4/#post-17861923) * Hi Tracy, thanks so much for the feedback. Unfortunately, issues with email notifications are typically due to configuration issues with your email sending in general and almost always out of the control of the Sign-up Sheets plugin. The Sign-up Sheets plugin leverages the native WordPress email method for all emails sent and therefore if email isn’t working successfully it is almost never caused by the plugin. Email issues can definitely be very tricky to debug, though, so I definitely understand your frustration. Most commonly it is trouble with emails being flagged as SPAM due to incorrect DNS configurations or incorrect mail setup on your server or WP install. I do have a help guide to assist with troubleshooting email issues located at [https://www.fetchdesigns.com/doc/mail-sending-troubleshooting/](https://www.fetchdesigns.com/doc/mail-sending-troubleshooting/). Upgrading to a new ISP and PHP won’t solve these types of issues, although you may be able to enlist your hosting provider or email service provider to try and help track down the cause. * Regarding support response time, I checked my records and found 3 instances where you reached out for support. Two received responses either same day or next day… one of which was last year for the email sending issues and you received a response the same day of which I provided you similar information as noted above and did not year back on further problems. The other was for troubleshooting a theme issue which is not something that is typically supported since it’s out of my control. I do apologize for the delay in my response there, but it took some time to for me to learn your theme and figure out the solution of which I did then send a very detailed response complete with screenshots and it appeared this solved your issue. While I can’t guarantee to be able to support all theme issues, I do try when when possible. * I hope you are able to track down the email issue and if you ever need any help, please don’t hesitate to reach out at [https://www.fetchdesigns.com/contact/#sign-up-sheet-support](https://www.fetchdesigns.com/contact/#sign-up-sheet-support). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Breeze Cache] Programmatically clear cache by post ID](https://wordpress.org/support/topic/programmatically-clear-cache-by-post-id/) * Thread Starter [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [2 years, 5 months ago](https://wordpress.org/support/topic/programmatically-clear-cache-by-post-id/#post-17359029) * In my case, it is for purging the cache of custom post types. For example, when a specific action occurs on the site I need to set up logic where it dynamically purges the cache for one or more individual posts in a custom post type. * In [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/), you do this by using `w3tc_flush_post($post_id)` * In [WP Super Cache](https://wordpress.org/plugins/wp-super-cache/), you do this by using `wpsc_delete_post_cache($post_id)` * In [WP-Optimize](https://wordpress.org/plugins/wp-optimize/), you do this by using `WPO_Page_Cache::_delete\_single\_post\_cache_($post_id)` * In [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/), you do this by using `do_action('litespeed_purge_post', $post_id)` * In [WP Fastest Cache](https://wordpress.org/plugins/wp-fastest-cache/), you do this by using `wpfc_clear_post_cache_by_id($post_id)` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Breeze Cache] Programmatically clear cache by post ID](https://wordpress.org/support/topic/programmatically-clear-cache-by-post-id/) * Thread Starter [Fetch Designs](https://wordpress.org/support/users/fetchdesigns/) * (@fetchdesigns) * [2 years, 6 months ago](https://wordpress.org/support/topic/programmatically-clear-cache-by-post-id/#post-17282723) * No, I did not find a solution and had to use the purse all cache which I’m not pleased about since it’s terrible for performance when all I need to purge is a single post. 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