Title: fedata's Replies | WordPress.org --- # fedata [ ](https://wordpress.org/support/users/fedata/) * [Profile](https://wordpress.org/support/users/fedata/) * [Topics Started](https://wordpress.org/support/users/fedata/topics/) * [Replies Created](https://wordpress.org/support/users/fedata/replies/) * [Reviews Written](https://wordpress.org/support/users/fedata/reviews/) * [Topics Replied To](https://wordpress.org/support/users/fedata/replied-to/) * [Engagements](https://wordpress.org/support/users/fedata/engagements/) * [Favorites](https://wordpress.org/support/users/fedata/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/users/fedata/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/fedata/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Client ID box in settings plugins erased](https://wordpress.org/support/topic/client-id-box-in-settings-plugins-erased/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 3 months ago](https://wordpress.org/support/topic/client-id-box-in-settings-plugins-erased/#post-18365787) * Your setup doesn’t need SaaS and you can ignore all the following fields. See [https://docs.fast-events.eu/en/latest/getting-started/settings.html#saas-mode](https://docs.fast-events.eu/en/latest/getting-started/settings.html#saas-mode) * When you install the admin interface, it’s downloaded and ‘lives’ in ../wp-content/ uploads/fast-events/admin. Check that it’s there and that the uploads directory is writable. * The Admin interface should work in any browser, but you must disable any add blocker (uBlock Origin or any other) for the site. * You say that you get a 404. It would be helpful if you could provide the URL that triggers the 404. * [https://docs.fast-events.eu/en/latest/getting-started/settings.html#management-interface](https://docs.fast-events.eu/en/latest/getting-started/settings.html#management-interface) * As an alternative to the Web Admin interface, you can use the FE Admin App on your phone or tablet. * [https://docs.fast-events.eu/en/latest/apps/admin.html](https://docs.fast-events.eu/en/latest/apps/admin.html) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Client ID box in settings plugins erased](https://wordpress.org/support/topic/client-id-box-in-settings-plugins-erased/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 3 months ago](https://wordpress.org/support/topic/client-id-box-in-settings-plugins-erased/#post-18365326) * So you are planning to run Fast Events as provider for other merchants and have enabled Saas in the Settings, but you can’t fill in again the Client ID in the settings of the plugin? Thats a bit strange. * Anyway to complete remove the plugin check the ‘wp_options’ table and delete ( if available) the following ‘option_name’ keys. * [https://ibb.co/nNs8p3JT](https://ibb.co/nNs8p3JT) * Check the ‘wp_usermeta’ table and remove for all users (if available) all the‘ meta_keys’ * [https://ibb.co/HD3H7kyx](https://ibb.co/HD3H7kyx) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Get error 403 after installation and activation](https://wordpress.org/support/topic/get-error-403-after-installation-and-activation/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/get-error-403-after-installation-and-activation/#post-18286147) * We did not here back from you. Anything we can help you with? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Umlaut in Names](https://wordpress.org/support/topic/umlaut-in-names/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/umlaut-in-names/#post-18274189) * We have tested the download of orders and tickets with umlaut names and it works fine. * [https://ibb.co/xSSr73M7](https://ibb.co/xSSr73M7) * [https://ibb.co/gL7LBVv7](https://ibb.co/gL7LBVv7) * Could it be that this where old entries which are still stored in the wrong format? The patch yesterday was only valid for new entries. Any old entries can easily be corrected with a MySql ‘UPDATE replace ‘ statement on the “qrcodes” table. * Please let us know. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Umlaut in Names](https://wordpress.org/support/topic/umlaut-in-names/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/umlaut-in-names/#post-18271593) * Thank you for your kind words. Please consider leaving a review. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Umlaut in Names](https://wordpress.org/support/topic/umlaut-in-names/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/umlaut-in-names/#post-18270282) * Version 2.2.3 is now available. * [https://ibb.co/5hHfYdF](https://ibb.co/5hHfYdF) - This reply was modified 1 year, 5 months ago by [fedata](https://wordpress.org/support/users/fedata/). - This reply was modified 1 year, 5 months ago by [fedata](https://wordpress.org/support/users/fedata/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Umlaut in Names](https://wordpress.org/support/topic/umlaut-in-names/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/umlaut-in-names/#post-18269696) * Thank you for pointing us in the right direction. We have found the problem and will release a plugin update either today or tomorrow. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Umlaut in Names](https://wordpress.org/support/topic/umlaut-in-names/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/umlaut-in-names/#post-18267824) * Thx for using our plugin. We did some testing with an orderform and via the admin add order interface and with both methods the umlaut is shown/printed correctly. * You should check with phpadmin if the database tables for the Fast Events plugin have the right ‘Collation’ it has to be ‘**utf8mb4_unicode_520_ci**‘. * If not, check your WordPress wp-config.php and change or add the following entries: * ```wp-block-code /** Database charset to use in creating database tables. */define( 'DB_CHARSET', 'utf8mb4' );/** The database collate type. Don't change this if in doubt. */define( 'DB_COLLATE', '' ); ``` - This reply was modified 1 year, 5 months ago by [fedata](https://wordpress.org/support/users/fedata/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Get error 403 after installation and activation](https://wordpress.org/support/topic/get-error-403-after-installation-and-activation/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [1 year, 5 months ago](https://wordpress.org/support/topic/get-error-403-after-installation-and-activation/#post-18267088) * Thx for using our plugin. There is no such thing as activating the plugin. Do you mean installing and using the “Management interface”? See [https://docs.fast-events.eu/en/latest/apps/admin.html#administrator-accounts](https://docs.fast-events.eu/en/latest/apps/admin.html#administrator-accounts) * It can only be istalled by an WordPress admin account and used by an admin account. For any other regular WordPress account. Read this section [https://docs.fast-events.eu/en/latest/apps/admin.html#server-accounts](https://docs.fast-events.eu/en/latest/apps/admin.html#server-accounts) * If the 403 is in another part of the plugin, please specify the url and the WordPress account role (admin, regular, …) you are using and we will look into this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Ticket count is double from actual sold tickets](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 3 months ago](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/#post-17557803) * You can correct the double counts by going directly to the events table and update the ‘sold’ field accordingly. * Thanks for pointing out the shortcode spelling issue. We have released an updated version. * Enjoy your events. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Ticket count is double from actual sold tickets](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 3 months ago](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/#post-17556817) * Thx for the file. The problem has been identified. You made a small configuration error in the “Stock” screen of the “Basic settings”. You have specified the event itself as a linked event. In your case, you should not use linked events. Select“ No connected event” from the dropdown field. * We will issue a warning in the next patch release (2.2.1) if you use the exact same event as a linked event. * See [docs](https://docs.fast-events.eu/en/latest/usage/events.html#stock) for linked events * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Ticket count is double from actual sold tickets](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 3 months ago](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/#post-17556657) * You can use this temp emailadress: [wp.60eho@passmail.net](https://wordpress.org/support/users/fedata/replies/wp.60eho@passmail.net?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Ticket count is double from actual sold tickets](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 3 months ago](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/#post-17555892) * We tested an identical environment and it worked fine. * To see what is actually going on, the first step is to look at the contents of the events MySql table. Assuming you have access to the backend MySql database, you can do an export of the “fe_events” table using PhpMyAdmin and send us this file. * If you do not have access to the MySql backend, please use the “Tools” menu and“ Export events” to export all three events and send the zip-file. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] Ticket count is double from actual sold tickets](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 3 months ago](https://wordpress.org/support/topic/ticket-count-is-double-from-actual-sold-tickets/#post-17554727) * I trust you are on the latest version of the pluging (2.2.0) and FE Admin (4.2.0). * Please post screenshots from the tickets sold overview, the event details and the details of every ticket type. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Fast Events] NAW per ticket](https://wordpress.org/support/topic/naw-per-ticket/) * Plugin Author [fedata](https://wordpress.org/support/users/fedata/) * (@fedata) * [2 years, 6 months ago](https://wordpress.org/support/topic/naw-per-ticket/#post-17293606) * With the 2.0 release still to become available this year, we looked at what we will do in 2024. * A number of veteran users from the past already spoke to us about enabling ticket personalisation. We have therefore decided to include this functionality in the 2.1 release. It will be implemented as follows: the order form will be limited to name and email address. When the user wants to download the tickets, they will be asked to personalise each ticket after which either all tickets can be downloaded or individual tickets. * Personalisation is done based on all input fields defined for the event. The number of fields will be limited, possibly 6 or 8, because we want to be able to print everything in the qrcode block. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/users/fedata/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/fedata/replies/page/2/?output_format=md)