Title: fbc21ca's Replies | WordPress.org --- # fbc21ca [ ](https://wordpress.org/support/users/fbc21ca/) * [Profile](https://wordpress.org/support/users/fbc21ca/) * [Topics Started](https://wordpress.org/support/users/fbc21ca/topics/) * [Replies Created](https://wordpress.org/support/users/fbc21ca/replies/) * [Reviews Written](https://wordpress.org/support/users/fbc21ca/reviews/) * [Topics Replied To](https://wordpress.org/support/users/fbc21ca/replied-to/) * [Engagements](https://wordpress.org/support/users/fbc21ca/engagements/) * [Favorites](https://wordpress.org/support/users/fbc21ca/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/users/fbc21ca/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/fbc21ca/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Changing event info deletes existing bookings](https://wordpress.org/support/topic/changing-event-info-deletes-existing-bookings/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [2 years, 11 months ago](https://wordpress.org/support/topic/changing-event-info-deletes-existing-bookings/#post-16912897) * Is there a workaround? If I export all the Bookings, can I re-import them after I make changes to the event? It sounds like there needs to be some kind of shared ID between the event and the booking that has no dependency on anything else, so they can always stay connected. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Public Service Announcement: Best size for event header images](https://wordpress.org/support/topic/public-service-announcement-best-size-for-event-header-images/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/public-service-announcement-best-size-for-event-header-images/#post-16872493) * Very glad to hear. Keep up the great work! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] “Save to Wishlist” heart scrolling over top of everything](https://wordpress.org/support/topic/save-to-wishlist-heart-scrolling-over-top-of-everything/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/save-to-wishlist-heart-scrolling-over-top-of-everything/#post-16869478) * Sure, here you go: [https://drive.google.com/file/d/1lexLzPZ5T9mA0915Hb0mR5_myYQw-sXu/view?usp=sharing](https://drive.google.com/file/d/1lexLzPZ5T9mA0915Hb0mR5_myYQw-sXu/view?usp=sharing) * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Image size in version 3](https://wordpress.org/support/topic/image-size-in-version-3/) * [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/image-size-in-version-3/#post-16862365) * FYI, folks, after a bunch of tests, I’ve determined the magic formula for the correct size event headers: 1920×800 at 144dpi, but leave at least 40 px margin top and bottom for any text content, as they will get cut off. That will work across all the places it needs to go! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Stripe refund didn’t go through](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/#post-16852606) * I’ve tried a few variations on this and I’m seeing the same thing. Sales are going through, but cancellations are not. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Updating repeat params doesn’t always work](https://wordpress.org/support/topic/updating-repeat-params-doesnt-always-work/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/updating-repeat-params-doesnt-always-work/#post-16852473) * Many thanks again! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Stripe refund didn’t go through](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/#post-16852471) * Hi – thanks for following up. * The first instance was an email mismatch, possibly pilot error. 😉 I set up a new test, stepped through the whole thing, and made sure to use a consistent address. * Once again, the sale went through, but the cancellation request did not. I think this may have something to do with webhooks needing to be established, but that’s the shoreline of my understanding. * We do have a workaround, though, which is this if they get a cancellation request, they’ll see it flagged in the Bookings, and can easily issue the refund directly from the Stripe website. It’s only a 99-seat theater, nothing unmanageable. Many thanks again! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Stripe refund didn’t go through](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/#post-16845599) * On closer inspection, it looks like there was an email mismatch between the transaction and the refund request. Looking into how that happened, and if my role as admin played any part. Many thanks again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Ticket page display snafu, can’t add # of tickets](https://wordpress.org/support/topic/ticket-page-display-snafu-cant-add-of-tickets/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/ticket-page-display-snafu-cant-add-of-tickets/#post-16844160) * Thanks. It seemed to resolve itself, though I have disabled a number of plugins. I’m still having problems in other areas, which I’l take up in other topics. I appreciate your help! - This reply was modified 3 years ago by [fbc21ca](https://wordpress.org/support/users/fbc21ca/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Stripe refund didn’t go through](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/stripe-refund-didnt-go-through/#post-16843930) * OK, a little more detail on this. The booking status is “Cancelled – marked as refunded.” Stripe only has the successfully completed transaction. There’s no refund pending. I requested the refund within minutes of successfully completing the original transaction. It’s been nearly 48 hours. Thanks again! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] the calendar view is not loading but the square grid view is.](https://wordpress.org/support/topic/the-calendar-view-is-not-loading-but-the-square-grid-view-is/) * [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/the-calendar-view-is-not-loading-but-the-square-grid-view-is/#post-16843741) * Thank you! Forgive me, I’m not a javascript developer. Is there a likely suspect in this scenario? What type of plugin does this? I’m using Elementor with their bare bones Hello theme. Also WP-Forms, ACF, Taxopress, Google Site Kit, a few little utils like Disable Gutenberg…? - This reply was modified 3 years ago by [fbc21ca](https://wordpress.org/support/users/fbc21ca/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Image size in version 3](https://wordpress.org/support/topic/image-size-in-version-3/) * [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/image-size-in-version-3/#post-16841712) * I’m wrestling with the same issues. What would be great is a set of recommended image sizes / aspect ratios for the different layouts, as well as a way to be able to specify which one goes where. I don’t mind having to make a series of images if I can be sure they’ll lead to a consistent experience, especially across platforms. Thanks so much! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] the calendar view is not loading but the square grid view is.](https://wordpress.org/support/topic/the-calendar-view-is-not-loading-but-the-square-grid-view-is/) * [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/the-calendar-view-is-not-loading-but-the-square-grid-view-is/#post-16841685) * I upgraded to 3.10 and am having this same problem, plus some others. I have all available calendar views enabled. Changing the default view doesn’t work. Can’t get it off of square grid. [https://newworkseries.com/staging/calendar/](https://newworkseries.com/staging/calendar/) - This reply was modified 3 years ago by [fbc21ca](https://wordpress.org/support/users/fbc21ca/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] How to do complex repeating schedule](https://wordpress.org/support/topic/how-to-do-complex-repeating-schedule/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/how-to-do-complex-repeating-schedule/#post-16840957) * I updated to the latest version, and I see a lot of this has been addressed. Thanks! The repeat section is buggy, though. Making changes once a pattern has been established doesn’t always work. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] How to do complex repeating schedule](https://wordpress.org/support/topic/how-to-do-complex-repeating-schedule/) * Thread Starter [fbc21ca](https://wordpress.org/support/users/fbc21ca/) * (@fbc21ca) * [3 years ago](https://wordpress.org/support/topic/how-to-do-complex-repeating-schedule/#post-16840730) * Ok, I’ve gotten quite a bit further along and everything else is working. Yay! Best workaround for this I can envision is make separate events for the different days that repeat, even though it means maintaining 3 or 4 iterations of the same show, then showing just an aggregated calendar view to tie it all together. Any downside to that? Is there a better way? Thanks again. Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/users/fbc21ca/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/fbc21ca/replies/page/2/?output_format=md)