fatcatapps

Hello there,

We had not heard back from you in some time, so we wanted to check and see if any progress has been made with your issue.

Please let us know if we can be of further assistance. If there’s been no activity on this thread for a while longer, we will close it.

Hope to hear back.

Regards,

Hello there,

Thanks for reaching out. Sorry for the delay in response.

I have visited the page listed on my mobile device, and everything appears to be working fine.

Can you please get back to us with some details as to what was not working, what kind of device you are on, an its operating system version? We’ll see if we can reproduce you issue and be of further assistance.

Regards

Hello there

Sorry we were unable to get back to you sooner.

I took a look at your page, and saw you no longer had Optin Cat running.

Let us know if you would still like us to assist in troubleshooting this issue, to see if we can get you setup with Optin Cat Instead.

Hope to hear back. If we don’t hear back from you in a short while, we’ll go ahead and close this thread, since you’ve found an alternative.

Regards,

Hello there,

Thanks for reaching out. Currently there are not features for either of these things.

We have not included any customization options for the thank you message, and unfortunately it’s not very simple to change with CSS.

And we don’t have any other fields available besides name and email. Optin Cat is designed specifically for gathering simple optins, easily. Adding other fields turns it into a whole other beast, and we have decided against that route.

Sorry we can’t help more with these things though. Let us know if we can be of assistance with this, or anything else.

Regards

Hello There,

Sorry we appear to have missed your support ticket. We are still happy to try and help, if you see this.

Please let us know if you would still like us to take a look. It does not look like you still have Optin Cat installed at the moment.

Hope to hear back

Regards

Hello there,

Thanks for your interest.

I don’t know of any issues with Bootstrap, you shouldn’t have a problem with our plugin.

If you do, just let us know, and we will see if we can assist.

Regards,.

Hello Folks,

Let’s see how we can help.

@nmckinder Easy Pricing Tables editor was not built with mobile devices in mind. As such it does not have the necessary code to account for touch screen devices. We do not recommend editing your site from a mobile, touch screen only, device, such as a phone or tablet.

@jimrmoore99 This is a completely different issue. This is a common conflict caused by JavaScript errors from other software interfering with the Easy Pricing Tables Menu being built.

You’ll need to search for conflicts, to see which plugin or theme is causing this to happen. To search for conflicts, please follow these steps.

1. First please deactivate all plugins except Easy Pricing Tables and see if the issue persists.
2. If the issue is resolved, reactivate your plugins one by one, testing after each to see if the issue returns.
3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘TwentyEighteen’, or ‘TwentyNineteen’, and see if the issue is resolved.

Head here for detailed instructions:
https://fatcatapps.com/knowledge-base/search-for-conflicts/

If you find a conflict with a plugin or theme, let us know where we can aquire a copy so that we may inspect the issue ourselves. You’ll want to open a new thread for that, as this is unrelated issue to the original thread.

Hello Clayton,

Thanks for reaching out. You have filed a support thread on the MailChimp version of Optin Cat. If you have the MailChimp version of Optin Cat installed that would explain your issue. It will be unable to accept a Mad Mimi API Key.

If that is the case, please install Mad Mimmi Forms by Optin Cat
https://wordpress.org/plugins/mad-mimi-wp/

If that is not the issue, please open a new thread in the Mad Mimi Forms by Optin Cat support forum.
https://wordpress.org/support/plugin/mad-mimi-wp/