Title: Erwin @ Cloudinary's Replies | WordPress.org --- # Erwin @ Cloudinary [ ](https://wordpress.org/support/users/erwincloudinary/) * [Profile](https://wordpress.org/support/users/erwincloudinary/) * [Topics Started](https://wordpress.org/support/users/erwincloudinary/topics/) * [Replies Created](https://wordpress.org/support/users/erwincloudinary/replies/) * [Reviews Written](https://wordpress.org/support/users/erwincloudinary/reviews/) * [Topics Replied To](https://wordpress.org/support/users/erwincloudinary/replied-to/) * [Engagements](https://wordpress.org/support/users/erwincloudinary/engagements/) * [Favorites](https://wordpress.org/support/users/erwincloudinary/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/users/erwincloudinary/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/erwincloudinary/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/erwincloudinary/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 3 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13956070) * Hi [@oolongm](https://wordpress.org/support/users/oolongm/), * Could that there be another plugin or your page builder preventing this from happening? I would recommend, if possible to test disabling all other plugins first to find if there is any conflicting plugins. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Is it possible for another files – pdf and so on?](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 3 months ago](https://wordpress.org/support/topic/is-it-possible-for-another-files-pdf-and-so-on/#post-13945763) * Hi [@oolongm](https://wordpress.org/support/users/oolongm/), * Could that the file is not yet sync’d to Cloudinary? How was this PDF inserted? Is it inserted through Cloudinary ML or uploaded through WordPress? * I’ve tested this on my WP environment, doesn’t seem to be an issue on both methods. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Paths stop being replaced with 2.1.9](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/#post-13244993) * Hi [@mintcanary](https://wordpress.org/support/users/mintcanary/), * Thanks for the update. Let me check on this and I’ll get back to you. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Paths stop being replaced with 2.1.9](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/#post-13239496) * Hi [@mintcanary](https://wordpress.org/support/users/mintcanary/) * You can get the full list of plugins by going to the WP Admin page > Plugins, your URL should look like: [https://www.example.com/wp-admin/plugins.php](https://www.example.com/wp-admin/plugins.php) * Reason I’m asking for this is to check if there is a plugin that could be conflicting with Cloudinary’s plugin since v2.1.9 and I would like to reproduce this on my environment. * Or if it’s ok with you, I can take a look at your environment. If you are ok with that, please open a ticket on our [Support Portal](https://support.cloudinary.com/hc/en-us/requests/new) and provide the detail there. * Thanks, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Paths stop being replaced with 2.1.9](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/#post-13238989) * Hi [@mintcanary](https://wordpress.org/support/users/mintcanary/), * Thanks for the update. Can you also share the list of activated plugins? Additionally, when using v2.1.9, does this apply to all your WP images or only on certain area? If only on certain area, can you share more details on which area? * Thanks, Erwin Lukas - This reply was modified 5 years, 9 months ago by [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Paths stop being replaced with 2.1.9](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/#post-13238726) * [@jordanairwave](https://wordpress.org/support/users/jordanairwave/), * I believe you also reported this via Cloudinary Support. We will continue our conversation through that ticket. * Thanks, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Paths stop being replaced with 2.1.9](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/paths-stop-being-replaced-with-2-1-9/#post-13238718) * Hi [@mintcanary](https://wordpress.org/support/users/mintcanary/), * Can you share more detail on the issue you are having? You mentioned that the image paths stopped being replaced with Cloudinary URL, does this mean the URL points to your WP instance (`wp-content/uploads/`)? * Can you let me know more about your WP environment? - WP version - List of all activated plugins - Theme used - Page builder used * Looking forward to your response. * Regards, Erwin Lukas * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Ver. 2.1.9 not working](https://wordpress.org/support/topic/not-working-3344/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-working-3344/#post-13227057) * Hi [@vipco5](https://wordpress.org/support/users/vipco5/) * Thank you for the review and reporting an issue. In order to better understand on what’s not working, can you please share the following information for us to take a look? - Described the specific issue you are having - WordPress version - Cloudinary plugin version - list of all installed plugins - theme used - page builder user - Website URL * If you are uncomfortable to provide this information in a public form, please feel free to open a ticket in our [Support Portal](https://support.cloudinary.com/hc/en-us/requests/new) with this information. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Changing Public Id](https://wordpress.org/support/topic/changing-public-id/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/changing-public-id/#post-13187367) * Hi [@matanzari](https://wordpress.org/support/users/matanzari/), * Upon reviewing our internal ticket, I believe you also opened an internal ticket to Cloudinary and got it resolved since then. * I’m going to resolve this post as well. * Thanks, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Changing Public Id](https://wordpress.org/support/topic/changing-public-id/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 9 months ago](https://wordpress.org/support/topic/changing-public-id/#post-13186989) * Hi [@matanzari](https://wordpress.org/support/users/matanzari/), * I apologize that we completely missed this post and didn’t get back to you sooner. It appears you are trying to change the public id upon syncing, and I’m glad to hear you found the solution by modifying our plugin. * If I may ask, can you share your use-case why do you want to change the public id to something else instead of using the original filename? * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Automatic Image Format](https://wordpress.org/support/topic/automatic-image-format/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 10 months ago](https://wordpress.org/support/topic/automatic-image-format/#post-13065588) * Hi [@diogocardoso2010](https://wordpress.org/support/users/diogocardoso2010/), * I’m not familiar nor an expert with pagespeed or hummingbird. However, looking at [pagespeed](https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Freviewsaudebeleza.com.br%2F) of your site, it shows a good result for images. Only potential saving mentioned there is your logo [https://res.cloudinary.com/reviewdata/image/upload/f_auto,q_auto/v1593542730/Logo_review_saude_beleza](https://res.cloudinary.com/reviewdata/image/upload/f_auto,q_auto/v1593542730/Logo_review_saude_beleza) from 10kb to 6kb, by resizing to the right dimension. * The image currently has dimension of 999 x 139px with 10.32KB for webp format. However your site display this image with 235 x 33px. By sizing this down to this dimension with Cloudinary, the image size would be 2.69KB for webp format: * [https://res.cloudinary.com/reviewdata/image/upload/w_235,f_auto,q_auto/v1593542730/Logo_review_saude_beleza](https://res.cloudinary.com/reviewdata/image/upload/w_235,f_auto,q_auto/v1593542730/Logo_review_saude_beleza) * Hope this helps. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cloudinary Uploading Interface](https://wordpress.org/support/topic/cloudinary-uploading-interface/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 10 months ago](https://wordpress.org/support/topic/cloudinary-uploading-interface/#post-13021752) * Hi Praveen, * If you installed v2 of the plugin, it should return previous URL, since URL generations is done on-the-fly. When you said that you are trying to install a new plugin, which plugin are you referring to? What does the URL look like when Cloudinary plugin is deactivated? * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Favicon throws 404 after Cloudinary Activation](https://wordpress.org/support/topic/favicon-throws-404-after-cloudinary-activation/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 11 months ago](https://wordpress.org/support/topic/favicon-throws-404-after-cloudinary-activation/#post-12939285) * Hi, * Thanks for the update and glad to hear v2.0.3 works for you. We are planning to have this fix as early as next week. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Return the old links](https://wordpress.org/support/topic/return-the-old-links/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 11 months ago](https://wordpress.org/support/topic/return-the-old-links/#post-12934610) * Hi, * Thank you for reaching out to us. Can you elaborate more of what you are seeing after you update the plugin? - What is your WP version - What was the previous Cloudinary Plugin version? - What is your current Cloudinary Plugin version? - Share some examples of what was the previous URL look like and the new URL looks like - Share the WP site that has this issue * Looking forward to your response. * Regards, Erwin Lukas * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] problem 2.1.1 $wpsize_!](https://wordpress.org/support/topic/problem-2-1-1-wpsize_/) * Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/) * (@erwincloudinary) * [5 years, 11 months ago](https://wordpress.org/support/topic/problem-2-1-1-wpsize_/#post-12934592) * Hi, * Thank you for reaching out and reporting this to us. This appears to be a bug introduced on v2.1.1 In the mean time, please downgrade to v2.0.3 * Regards, Erwin Lukas Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/users/erwincloudinary/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/erwincloudinary/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/erwincloudinary/replies/page/2/?output_format=md)