Title: epsupport's Replies | WordPress.org --- # epsupport [ ](https://wordpress.org/support/users/epsupport/) * [Profile](https://wordpress.org/support/users/epsupport/) * [Topics Started](https://wordpress.org/support/users/epsupport/topics/) * [Replies Created](https://wordpress.org/support/users/epsupport/replies/) * [Reviews Written](https://wordpress.org/support/users/epsupport/reviews/) * [Topics Replied To](https://wordpress.org/support/users/epsupport/replied-to/) * [Engagements](https://wordpress.org/support/users/epsupport/engagements/) * [Favorites](https://wordpress.org/support/users/epsupport/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 190 total) 1 [2](https://wordpress.org/support/users/epsupport/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/epsupport/replies/page/3/?output_format=md)… [11](https://wordpress.org/support/users/epsupport/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/epsupport/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/epsupport/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/epsupport/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Event Times Issue](https://wordpress.org/support/topic/event-times-issue/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/event-times-issue/#post-18676192) * We have already fixed the issue and live with the fixes in EventPrime version 4.1.8.0. Could you please update to the latest version, clear the cache, check, and confirm for us? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] End time in agenda view](https://wordpress.org/support/topic/end-time-in-agenda-view/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/end-time-in-agenda-view/#post-18676186) * We have forwarded this to our testing team and will update you as soon as possible. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Stray when using [em_events view=”slider”] shortcode](https://wordpress.org/support/topic/stray-when-using-em_events-viewslider-shortcode/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/stray-when-using-em_events-viewslider-shortcode/#post-18675941) * Thank you for bringing this issue to our attention. We appreciate your feedback, and we want to assure you that we are committed to resolving this issue in our upcoming releases on priority.  * Your input is valuable to us, and we look forward to delivering an improved experience in the future. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] 3rd party bookings button doesnt show](https://wordpress.org/support/topic/3rd-party-bookings-button-doesnt-show/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/3rd-party-bookings-button-doesnt-show/#post-18675856) * Thank you for reaching out. * We have checked on our end and found that the booking button is working as expected. Could you please share the event URL where you’re experiencing the issue, so we can review it further and assist you accordingly? Looking forward to your reply. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Safari issues and smartphone not showing categories correctly](https://wordpress.org/support/topic/safari-issues-and-smartphone-not-showing-categories-correctly/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/safari-issues-and-smartphone-not-showing-categories-correctly/#post-18675786) * Thank you for reaching out. * We have checked the issue on our end and found everything to be working correctly. Please refer to the attached screenshot for your reference. Here is the link: [link](https://metagauss-my.sharepoint.com/:f:/p/rishika_arora/EvdMhSwt-MxPm2QfBFX19NMBg-wY_ofPFxYXSsTTTITsUg?e=TEWaJi) * We request you to clear your browser cache and check again. If the issue persists, please let us know — we’ll be happy to investigate further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Events hide on event start date](https://wordpress.org/support/topic/events-hide-on-event-start-date/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/events-hide-on-event-start-date/#post-18674420) * Thank you for bringing this to our attention. We have attempted to replicate the issue on our end, and everything appears to be working as expected. However, we have escalated this to our testing team for a deeper analysis to identify the root cause. * To assist us in resolving this issue more efficiently, could you please share a screenshot or a short screencast showing the behavior you’re experiencing? This will help our team reproduce the problem and provide a faster solution. * We appreciate your patience and will keep you updated on our findings. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] EventPrime plugin changing event times](https://wordpress.org/support/topic/eventprime-plugin-changing-event-times/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/eventprime-plugin-changing-event-times/#post-18672870) * [@greeningwingrove](https://wordpress.org/support/users/greeningwingrove/) , [@apollosk](https://wordpress.org/support/users/apollosk/), [@pckul](https://wordpress.org/support/users/pckul/), @flexkeller Thanks for reaching out to us.We have checked at our end and found that it’s working fine. We made timezone-related changes in **version 4.1.3.1( September 5, 2025)**. If your events were created before that update, please update them manually to apply the latest timezone logic. * **Note:** - In the case of recurring events, please update each child event manually. - Be careful while updating the **parent event** for all recurrences, as this may result in the **loss of existing bookings**. * If the issue persists, please share the **Site Health information** so we can investigate further. Looking forward to your reply. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] display multiple events_types entries?](https://wordpress.org/support/topic/display-multiple-events_types-entries/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months ago](https://wordpress.org/support/topic/display-multiple-events_types-entries/#post-18671425) * Thanks for reaching out to us. You can display events from multiple event types( categories) using the shortcode below: * `[em_events view="square_grid/staggered_grid/rows/slider/month/week/listweek/ day" types="1,2"]` * To find the **Event Type IDs**, go to **EventPrime → Types** in your WordPress dashboard — the IDs are listed in the first column of the table. If you have any further questions, please don’t hesitate to reach out to us. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Problem with EventPrime – Modern Events Calendar, Bookings and Tickets plugin](https://wordpress.org/support/topic/problem-with-eventprime-modern-events-calendar-bookings-and-tickets-plugin/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/problem-with-eventprime-modern-events-calendar-bookings-and-tickets-plugin/#post-18668152) * Thanks for reaching out to us. You can add the calendar to your sidebar using the **EventPrime Calendar widget**: go to **Appearance → Widgets**, drag the ** EventPrime Calendar** widget to your sidebar and save.If you have any further questions, please don’t hesitate to reach out to us. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Checkout fields twice…](https://wordpress.org/support/topic/checkout-fields-twice/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/checkout-fields-twice/#post-18667662) * Thank you for reaching out to us. * At the moment, the **Name** and **Email** fields are mandatory in the _Guest- Checkout-Fields_ and cannot be removed. That’s why they appear alongside the _Event-Checkout-Fields_, which may cause some duplication. * We do understand this can feel repetitive, and our team is already reviewing ways to improve the process in future updates so that duplicate fields can be avoided. If you have any further questions, please don’t hesitate to reach out to us. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Event on Request / Privat Course](https://wordpress.org/support/topic/event-on-request-privat-course/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/event-on-request-privat-course/#post-18666824) * Thank you for your feedback. We’ve forwarded your request to our team for possible future updates. * If you have any other questions, feel free to ask! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Double image](https://wordpress.org/support/topic/double-image-10/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/double-image-10/#post-18666312) * Thanks for reaching out to us. To remove the sidebar, please follow these steps: 1. Go to **Divi → Theme Options → Layout tab** and under _Single Post Layout_ disable the **Place Thumbs on Posts** option. 2. For sidebar control, please **enable the Divi Builder** on your event page. Once enabled, you will see the **Divi Page Settings** box on the edit event page. From there, you can set the **Page Layout** to _No Sidebar_ or any layout of your choice. * This should allow you to remove the sidebar as needed. Please let us know if you run into any difficulties, and we’ll be happy to assist further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Events hide on event start date](https://wordpress.org/support/topic/events-hide-on-event-start-date/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/events-hide-on-event-start-date/#post-18665226) * We have forwarded this to our testing team and will update you as soon as possible. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Double image](https://wordpress.org/support/topic/double-image-10/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/double-image-10/#post-18665225) * We are looking into this and will update you shortly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[EventPrime – Events Calendar, Bookings and Tickets] Ticket emails stopped working](https://wordpress.org/support/topic/ticket-emails-stopped-working-2/) * Plugin Support [epsupport](https://wordpress.org/support/users/epsupport/) * (@epsupport) * [7 months, 1 week ago](https://wordpress.org/support/topic/ticket-emails-stopped-working-2/#post-18664784) * Hi [@deineventhamburg](https://wordpress.org/support/users/deineventhamburg/) Since this question/request is about paid extension, we highly recommend you to open a direct ticket with us via our plugin website. WordPress.org support is focused on the core version available here, and moderators encourage to use the dedicated portals for the paid versions/extensions. * We will be more than happy to assist and guide you once we receive you direct enquiry. Viewing 15 replies - 1 through 15 (of 190 total) 1 [2](https://wordpress.org/support/users/epsupport/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/epsupport/replies/page/3/?output_format=md)… [11](https://wordpress.org/support/users/epsupport/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/epsupport/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/epsupport/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/epsupport/replies/page/2/?output_format=md)