Title: emarbee2021's Replies | WordPress.org

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# emarbee2021

  [  ](https://wordpress.org/support/users/emarbee2021/)

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[JetBackup - Backup, Restore & Migrate] Chrome Download-Specific Problem](https://wordpress.org/support/topic/chrome-download-specific-problem/)
 *  Thread Starter [emarbee2021](https://wordpress.org/support/users/emarbee2021/)
 * (@emarbee2021)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/chrome-download-specific-problem/#post-13929000)
 * Hi
 * well, I tried as you suggested but I still get the problem with Chrome, and just
   this site.
 * I then did a WordPress reinstall – and that didn’t help things either.
 * I have no idea why – but as it seems to work OK in Firefox, and I can see the
   backup file via FTP, I guess we can stop worrying about it.
 * Thanks for your help.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[JetBackup - Backup, Restore & Migrate] Chrome Download-Specific Problem](https://wordpress.org/support/topic/chrome-download-specific-problem/)
 *  Thread Starter [emarbee2021](https://wordpress.org/support/users/emarbee2021/)
 * (@emarbee2021)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/chrome-download-specific-problem/#post-13896042)
 * Hi
 * sorry about the slow reply.
 * I tried downloading a backup file from the same site, using a different copy 
   of Chrome, and that still didn’t work.
 * But if I try downloading a backup file from a different site, using Chrome, that
   does work.
 * So that says to me the problem must lie in the specific installation of Backup
   Guard on this site, when using Chrome.
 * I then tried deactivating and uninstalling Backup Guard from the “problem” site.
   And I then downloaded a new copy of the plugin and activated that. But that didn’t
   help either! However, I noticed that when I reinstalled the plugin, it found 
   the backup files left over from the earlier installation, so the deactivation/
   uninstallation cannot have “cleaned out” the earlier installation completely.
   Is there a way of thoroughly cleaning out an installation?
 * Thanks
 * eM

Viewing 2 replies - 1 through 2 (of 2 total)